The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
Loading...
4.8/5, 1120 Reviews
98% Recommended
90% sales valuation accuracy
83% sales fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 90% | 83.00% | £250,000 | £9,200,000 |
MyLondonHome
35 Catherine Place, London, Greater London
SW1E 6DY
020 7222 2500
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you. We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved. Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction. 1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned. Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days. 2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director: Sales: Andrew.Griffith@MyLondonHome.com HR: Juliette.Briandt@MyLondonHome.com Lettings & Property Management: Amber.Brackley@MyLondonHome.com You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint. 3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint. www.tpos.co.uk/consumers/how-to-make-a-complaint The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at: Milford House, 43-55 Milford Street Salisbury Wiltshire SP1 2BP 01722 333306
Last updated at 1/6/2016, 5:07:42 AM by allAgents
Wendy
James
By : 'Jim'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW1P
MyLondonHome have just sold my central london flat. It was a long haul, but we made it and in my view they are a truly great central london estate agency. This is why: o They work INCREDIBLY hard. They don't just show properties they also vet clients, keep track of all viewings and ... Read Full Review
Wendy
By : 'Jovan'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
Very professional service from both Luke and Wendy. Wendy was instrumental in getting the sale done and she did a tremendous job dealing with both mine and vendor's ... Read Full Review
Danny
Wendy
By : 'Ivan'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW1V
It’s no surprise that buying a home in London can be a drawn-out and time-sensitive experience, especially as a first-time buyer new to the process. That’s why having an understanding, patient, attentive and friendly agent to work with makes all the ... Read Full Review
Dominic
By : 'Chin'
Branch : South Bank, 119-120 Lower Marsh
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : Yes
Postcode : SE1
MyLondonHome and Dominic were friendly and helpful. We got great details of the property. Our mails were always handled promptly. Along the process MLH and Dominic were professional with willingness to assist. Working with them is a great experience we will recommend to our ... Read Full Review
By : 'AT'
Branch : Westminster London, 35 Catherine Place
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW8
I wouldn't trust most of the reviews giving this company high ratings. ***Content breaches terms*** They are amateur at best and will likely use cheap sales tactics to con you out of your money. My advice as a seasoned property investor - your time and money are valuable, don't let ... Read Full Review
Wendy
By : 'Robert'
Branch : South Bank, 119-120 Lower Marsh
Services : Sales( As a Vendor )
Sold price : £825000
Would you recommend ? : Yes
Postcode : WC2B
We cannot rate Wendy Gould highly enough for her help in getting the sale of our flat over the line. Her calming words, her patience with our increasing frustration with the buyers was completely exemplary and her persistence and perseverance were quite amazing. She certainly stopped my husband ... Read Full Review
By : Wendy Gould
Feb 17, 2022Thank you for your lovely comments, I am happy we got there in the end for you. I wish you all the best for the...
Danny
By : 'John'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Sold price : £592500
Would you recommend ? : Yes
Postcode : W1T
My London Home was the agent for the flat I am buying. I messaged them through Rightmove on a Sunday and got a near immediate response back from Danny Taylor (one of their Property Brokers). We then arranged a viewing for the following day. By the end of the week my offer had been accepted (STC) ... Read Full Review
Chris
By : 'Devesh'
Branch : South Bank, 119-120 Lower Marsh
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE1
A big thanks to Chris Ashman-Adams and team from My London Home for helping us get Our London Home! Chris was always available, helpful, and supported us through the entire process from making an offer, negotiation, chasing up both solicitors, and meeting us at the new home to congratulate us on ... Read Full Review
Chris
By : 'RJD'
Branch : South Bank, 119-120 Lower Marsh
Services : Sales( As a Vendor )
Sold price : £652500
Would you recommend ? : Yes
Postcode : SE1
I had dealt with MLH on previous occasions as they had been my letting agents so when a sale fell through via another agent, MLH were an obvious choice to pick up the phone to. My contact point, Chris Ashman-Adams is a rare gem among estate agents. Professional, communicative, transparent and ... Read Full Review
James
By : 'Ruairi'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Buyer )
Sold price : £850000
Would you recommend ? : Yes
Postcode : SW8
Safe pair of hands and palliated the fears of the vendor and myself throughout the purchase. Estate agents in the area can be rather too proactive, but not James; I thought he struck just the right balance in moving things along but never alarmist as some can be. In sum I rate him very highly (as ... Read Full Review
James
By : 'Lily'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Vendor )
Sold price : £645000
Would you recommend ? : Yes
Postcode : SW8
James helped me sell my 2 bed flat in Battersea. He was fantastic the whole way through. I met several different estate agents before deciding to go with My London Home and did not regret my decision. As a nurse I needed him to be aware of communication being key as I was not always able to take ... Read Full Review
Steven
Wendy
By : 'Cotswold'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Vendor )
Sold price : £785000
Would you recommend ? : Yes
Postcode : SW1H
I didn't think you could find a good estate agent in London. But this outfit proved me wrong. Yes, you pay a premium commission rate. And yes, I had my misgivings about the 'Ready, Willing and Able' clause in the contract. But Steven and Wendy (the velvet glove and the iron ... Read Full Review
Wendy
Steven
By : 'Peter'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Sold price : £780000
Would you recommend ? : Yes
Postcode : SW1H
My London Home provided an excellent service helping me to find a home in central London. Steven Herd showed me a couple of flats that were nearly what I was looking for, although not quite right for me, and then using the understanding he had gained about what I was looking for managed to ... Read Full Review
James
Wendy
By : 'Neil'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
I used MyLondonHome to buy my first property. James and Wendy were extremely helpful in pushing the sale through and helping to negotiate where needed when we came across issues. Highly ... Read Full Review
Wendy
By : 'Hj'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Buyer )
Sold price : £899000
Would you recommend ? : Yes
Postcode : SW8
I recently completed my purchase of an apartment . I would say, this is definitely the best person and service I ever met in property agency. They are very professional, patient and ready to help anytime you need. They are always with you to sort out any problem effectively and supportively. The ... Read Full Review
James
By : 'Mark'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
James at the Battersea office handled the sale of my property in Nine Elms, and successfully managed the sale from viewings through to completion. There were some tricky elements of my property as it was shared ownership, however James managed to find a buyer and complete the sale before the end ... Read Full Review
By : 'Burrell'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE1
Jamie couldn't have been a more professional, knowledgeable, supportive, and proactive agent to help us in or search for a property on the south bank. He was an absolute pleasure to work with, full of insight and enthusiasm, and made sure we saw and knew everything of the area before ... Read Full Review
Wendy
Steven
By : 'Natasha'
Branch : Westminster London, 35 Catherine Place
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W9
I was really impressed with how my property purchase was handled and would highly recommend. Very professional and focused in getting the sale over the ... Read Full Review
James
Wendy
By : 'Peter'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Vendor )
Sold price : £537500
Would you recommend ? : Yes
Postcode : SW8
James and Wendy helped us through a complicated sale of our shared ownership flat, including delays caused by a fire in the building and a difficult solicitor. I have no doubt that the sale would not have gone through without their help. Money well ... Read Full Review
James
By : 'Beatrice'
Branch : Battersea & Clapham, 137 Lavender Hill
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
Really good experience, a special thanks to James Duddridge for being so professional and dedicated! He has always been available and followed us throughout the full ... Read Full Review
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
233 | 1 | 551 | 18 | 98 | 0 | 127 | 2 | 88 | 2 |