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The Good Estate Agent
5/5, 244 Reviews
94% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
Award Winning Estate Agent
Local people selling local homes with the support of a national brand
The UK's largest customer review website for the property industry.
The Good Estate Agent
309a High Rd,IG10 1AH
Certified Customer Experience
Report Summary
Report generated on (28 April 2025 @ 03:25:45)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
John Waites on 20th Apr 2025
5 Star Review
I recently sold my property on Palmerston Road through The Good Estate Agent Loughton and couldn’t be happier with the service. Michael and the team were professional, responsive, and genuinely cared about getting the best result. The whole process felt smooth and wellmanaged from start to finish. I’d definitely recommend them to anyone looking to sell in the area.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
R Reynolds on 4th Apr 2025
5 Star Review
We sold our property through the Good Estate Agent, and had a fantastic experience all the way through. Michael gave us an informative walk through of the process, gave solid advice on when would be the best time to put our house up, and within a few days of viewings, we had 23 offers. During the under offer period, Leanne was fantastic at keeping us updated, and did a great job of moving the process along. Really couldn’t have asked a smoother experience. Would highly recommend!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
James Harris on 1st Apr 2025
2 Star Review
This review covers the period January 2024 to February 2025 in the capacity of a vendor.
In summary, as a vendor, I would not recommend GEA Loughton. Whilst I commend Michael in some of his efforts to secure a sale, his attitude towards his clients during the underoffer period was disappointing. Following a number of unpleasant exchanges with Michael, we were at the point of terminating our agreement; however, GEA were fortunate that they secured an offer before this could happen.
We initially selected GEA because of Michael’s positive attitude and the confidence he gave us when he provided an initial valuation of our property. GEA weren’t offering the best commission rate, but we were happy to overlook this given the initial positive impression they provided.
Michael was handson in presenting the property sale, and overall, we were pleased with the outcome.
Viewings were arranged and facilitated by GEA, a process that went relatively smoothly.
However, it was during the underoffer period—arguably the most important stage in ensuring a sale progresses smoothly—that we experienced significant issues with Michael and some of his GEA team.
One of the most frustrating aspects was GEA’s insistence on placing themselves in the middle of conversations between solicitors. Rather than helping to facilitate progress, this was unhelpful and often caused confusion. They were consistently a few steps behind, frequently unaware of key details that had already been communicated between solicitors. Despite being explicitly asked not to contact our solicitor directly, they repeatedly ignored this request, leading to conflicting information being passed between parties and creating unnecessary stress.
When we provided feedback on their handling of the sale, rather than taking it constructively, they became defensive and argumentative. In one particularly unprofessional incident, after I criticised Michael’s approach, he abruptly ended the call and never spoke to me again. This level of disregard client relationships and basic professionalism was both shocking and unacceptable.
Ultimately, the sale did complete, but the journey to that point was far more stressful and frustrating than it needed to be. GEA’s poor management of the postsale agreed period overshadowed the earlier positive aspects of their service. Had GEA demonstrated the same level of professionalism postoffer as they did during the marketing phase, our experience would have been significantly more positive.
For these reasons, I cannot recommend GEA Loughton to other vendors. If you are considering selling your property, I would strongly advise looking elsewhere to avoid a similarly frustrating experience.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Emma on 20th Feb 2025
5 Star Review
Excellent service and knowledge from Shannon, she’s always has the answers and willing to go over and beyond. Thank you
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Clinton on 7th Feb 2025
5 Star Review
Michael and all his team have been so professional, friendly and very welcoming. We have been very pleased with everyone and the process. Nothing was ever an issue. Thank you.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 28/04/2025
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 95% | £55,750 | £85,500,000 |
| Lettings | 100% | 95% | £1,550 | £2,100 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 0 | 1 | 0 | 125 | 9 | 92 | 4 | 7 | 2 |
Address
The Good Estate Agent
309a High Rd, Loughton, Essex
IG10 1AH
020 8508 4334
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Excellent ...
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5 Star Review
Rachel
By : 'John'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £725000
Would you recommend ? : Yes
Postcode : IG9
Apr 20, 2025
People found this helpful0
I recently sold my property on Palmerston Road through The Good Estate Agent Loughton and couldn’t be happier with the service. Michael and the team were professional, responsive, and genuinely cared about getting the best result. The whole process felt smooth and wellmanaged from start to finish. ... Read Full Review
Comments (0)
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John Waites said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 20th Apr 2025
I recently sold my property on Palmerston Road through The Good Estate Agent Loughton and couldn’t be happier with the service. Michael and the team were professional, responsive, and genuinely cared about getting the best result. The whole process felt smooth and wellmanaged from start to finish. I’d definitely recommend them to anyone looking to sell in the area.
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Fantastic from start to ...
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5 Star Review
Leanne
By : 'R'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : IG10
Apr 4, 2025
People found this helpful0
We sold our property through the Good Estate Agent, and had a fantastic experience all the way through. Michael gave us an informative walk through of the process, gave solid advice on when would be the best time to put our house up, and within a few days of viewings, we had 23 offers. During the ... Read Full Review
Comments (0)Was this helpful?:
R Reynolds said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 4th Apr 2025
We sold our property through the Good Estate Agent, and had a fantastic experience all the way through. Michael gave us an informative walk through of the process, gave solid advice on when would be the best time to put our house up, and within a few days of viewings, we had 23 offers. During the under offer period, Leanne was fantastic at keeping us updated, and did a great job of moving the process along. Really couldn’t have asked a smoother experience. Would highly recommend!
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I would not recommend GEA ...
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2 Star Review
Michael
By : 'James'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : No
Postcode : IG10
Apr 1, 2025
People found this helpful1
This review covers the period January 2024 to February 2025 in the capacity of a vendor. In summary, as a vendor, I would not recommend GEA Loughton. Whilst I commend Michael in some of his efforts to secure a sale, his attitude towards his clients during the underoffer period was disappointing. ... Read Full Review
Comments (0)This review covers the period January 2024 to February 2025 in the capacity of a vendor.
Was this helpful?:
James Harris said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 1st Apr 2025
This review covers the period January 2024 to February 2025 in the capacity of a vendor.
In summary, as a vendor, I would not recommend GEA Loughton. Whilst I commend Michael in some of his efforts to secure a sale, his attitude towards his clients during the underoffer period was disappointing. Following a number of unpleasant exchanges with Michael, we were at the point of terminating our agreement; however, GEA were fortunate that they secured an offer before this could happen.
We initially selected GEA because of Michael’s positive attitude and the confidence he gave us when he provided an initial valuation of our property. GEA weren’t offering the best commission rate, but we were happy to overlook this given the initial positive impression they provided.
Michael was handson in presenting the property sale, and overall, we were pleased with the outcome.
Viewings were arranged and facilitated by GEA, a process that went relatively smoothly.
However, it was during the underoffer period—arguably the most important stage in ensuring a sale progresses smoothly—that we experienced significant issues with Michael and some of his GEA team.
One of the most frustrating aspects was GEA’s insistence on placing themselves in the middle of conversations between solicitors. Rather than helping to facilitate progress, this was unhelpful and often caused confusion. They were consistently a few steps behind, frequently unaware of key details that had already been communicated between solicitors. Despite being explicitly asked not to contact our solicitor directly, they repeatedly ignored this request, leading to conflicting information being passed between parties and creating unnecessary stress.
When we provided feedback on their handling of the sale, rather than taking it constructively, they became defensive and argumentative. In one particularly unprofessional incident, after I criticised Michael’s approach, he abruptly ended the call and never spoke to me again. This level of disregard client relationships and basic professionalism was both shocking and unacceptable.
Ultimately, the sale did complete, but the journey to that point was far more stressful and frustrating than it needed to be. GEA’s poor management of the postsale agreed period overshadowed the earlier positive aspects of their service. Had GEA demonstrated the same level of professionalism postoffer as they did during the marketing phase, our experience would have been significantly more positive.
For these reasons, I cannot recommend GEA Loughton to other vendors. If you are considering selling your property, I would strongly advise looking elsewhere to avoid a similarly frustrating experience.
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Excellent service and ...
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5 Star Review
Shannon
By : 'Emma'
Branch : Loughton, 309a High Rd
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CM6
Feb 20, 2025
People found this helpful0
Excellent service and knowledge from Shannon, she’s always has the answers and willing to go over and beyond. Thank ... Read Full Review
Comments (0)Was this helpful?:
Emma Long said about The Good Estate Agent
Services : Sales( Prospective Vendor/Buyer )Date: 20th Feb 2025
Excellent service and knowledge from Shannon, she’s always has the answers and willing to go over and beyond. Thank you
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Very pleased with friendly & ...
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5 Star Review
Leanne
By : 'Clinton'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG8
Feb 7, 2025
People found this helpful0
Michael and all his team have been so professional, friendly and very welcoming. We have been very pleased with everyone and the process. Nothing was ever an issue. Thank ... Read Full Review
Comments (0)Was this helpful?:
Clinton Louise Innes Poore said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 7th Feb 2025
Michael and all his team have been so professional, friendly and very welcoming. We have been very pleased with everyone and the process. Nothing was ever an issue. Thank you.
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Leanne was great at ...
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5 Star Review
Leanne
By : 'J'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N2
Feb 1, 2025
People found this helpful0
Leanne was great at progressing our purchase efficiently and communicating with the vendor. Thank ... Read Full Review
Comments (0)Was this helpful?:
J said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 1st Feb 2025
Leanne was great at progressing our purchase efficiently and communicating with the vendor. Thank you!
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Thank you ...
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5 Star Review
Leanne
Shannon
By : 'Dave'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : IG10
Jan 28, 2025
People found this helpful0
Leanne was a extremely helpful throughout the whole process always there on the end of a phone even on her day off juggling family and me asking lots of questions. Leanne never once did not answer our questions and communicated each step thoroughly and made sure we felt confident on what was going ... Read Full Review
Comments (0)Was this helpful?:
Dave Lamport said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 28th Jan 2025
Leanne was a extremely helpful throughout the whole process always there on the end of a phone even on her day off juggling family and me asking lots of questions. Leanne never once did not answer our questions and communicated each step thoroughly and made sure we felt confident on what was going on and what was happening next. Thank you so much we really do appreciate your time and effort.
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A real pleasure to sell my ...
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5 Star Review
Michael
By : 'Mark'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : Yes
Postcode : IG10
Jan 27, 2025
People found this helpful0
A real pleasure to sell my property though the good estate agent, Michael and all of the team were brilliant to deal with , making the whole experience easy and run smoothly . Thank you to all the team ... Read Full Review
Comments (0)A real pleasure to sell my property though the good estate agent, Michael and all of the team were brilliant to deal with , making the whole experience easy and run smoothly .
Was this helpful?:
Mark Fleming said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 27th Jan 2025
A real pleasure to sell my property though the good estate agent, Michael and all of the team were brilliant to deal with , making the whole experience easy and run smoothly .
Thank you to all the team .
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Quick and professional ...
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4 Star Review
Michael
Leanne
By : 'J.Mills'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG10
Jan 24, 2025
People found this helpful0
Having previously been unsold in 18months, Michael managed to get us up and running within a week with multiple viewings and offers within 2 weeks of being on the market. He worked really well us and was always available updates and advice throughout the process. Would recommend any future ... Read Full Review
Comments (0)Having previously been unsold in 18months, Michael managed to get us up and running within a week with multiple viewings and offers within 2 weeks of being on the market.
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J.Mills said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 24th Jan 2025
Having previously been unsold in 18months, Michael managed to get us up and running within a week with multiple viewings and offers within 2 weeks of being on the market.
He worked really well us and was always available updates and advice throughout the process.
Would recommend any future buyers.
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Great service. Micheal was a ...
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5 Star Review
Shannon
Michael
By : 'Monica'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £392000
Would you recommend ? : Yes
Postcode : IG10
Jan 8, 2025
People found this helpful0
Great service. Micheal was a pleasure to work with as well as his colleague Shannon. We encountered lots of different issues however they always came up with a solution and were always very easy to work with. We definitely recommend The Good Estate Agent ... Read Full Review
Comments (0)Was this helpful?:
Monica Buburuzan said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 8th Jan 2025
Great service. Micheal was a pleasure to work with as well as his colleague Shannon. We encountered lots of different issues however they always came up with a solution and were always very easy to work with. We definitely recommend The Good Estate Agent .
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Christina was a God send ...
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5 Star Review
Christina
Leanne
By : 'Manisha'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Sold price : £622500
Would you recommend ? : Yes
Postcode : IG10
Dec 12, 2024
People found this helpful0
Christina was a God send during our property purchase! Always so keen and helpful - available to answer any queries and arrange second viewings. Leanne was also brilliant on chasing the sellers to ensure we got our purchase through stress free. 10/10 ... Read Full Review
Comments (0)Was this helpful?:
Manisha said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 12th Dec 2024
Christina was a God send during our property purchase! Always so keen and helpful - available to answer any queries and arrange second viewings. Leanne was also brilliant on chasing the sellers to ensure we got our purchase through stress free. 10/10 recommend!
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The Good Estate Agent sold ...
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5 Star Review
Christina
Leanne
By : 'Paula'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £622500
Would you recommend ? : Yes
Postcode : IG10
Dec 11, 2024
People found this helpful0
The Good Estate Agent sold our property for us with outstanding service. We live abroad and even with the distance and time difference they made it the easiest stress free experience, which we did not think possible. They went above and beyond to deal with the things it was difficult for us to ... Read Full Review
Comments (0)The Good Estate Agent sold our property for us with outstanding service.
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Paula Tompkins said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 11th Dec 2024
The Good Estate Agent sold our property for us with outstanding service.
We live abroad and even with the distance and time difference they made it the easiest stress free experience, which we did not think possible.
They went above and beyond to deal with the things it was difficult for us to do while not in the Country.
I cannot recommend highly enough the friendly, efficient staff.
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Micheal came you evaluate are ...
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5 Star Review
Michael
By : 'Babita'
Branch : Loughton, 309a High Rd
Services : Online Auctions
Would you recommend ? : No
Postcode : IG10
Dec 11, 2024
People found this helpful0
Micheal came you evaluate are house today was very professional polite and very positive and enthusiastic in achieving the best for our property was a pleasure to meet him. Great service with great ... Read Full Review
Comments (0)Micheal came you evaluate are house today was very professional polite and very positive and enthusiastic in achieving the best for our property was a pleasure to meet him. Great service with great advice.
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Babita Malik said about The Good Estate Agent
Services : Online Auctions( )Date: 11th Dec 2024
Micheal came you evaluate are house today was very professional polite and very positive and enthusiastic in achieving the best for our property was a pleasure to meet him. Great service with great advice.
Thankyou
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Very helpful always there all ...
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5 Star Review
Leanne
Shannon
By : 'Ninoska'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : IG10
Nov 19, 2024
People found this helpful0
Very helpful always there all the way, giving us weekly updates, any time I send an email they replied straight away. I can not thank you enough for all your ... Read Full Review
Comments (0)Very helpful always there all the way, giving us weekly updates, any time I send an email they replied straight away.
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Ninoska said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 19th Nov 2024
Very helpful always there all the way, giving us weekly updates, any time I send an email they replied straight away.
I can not thank you enough for all your support.
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We had the best experience ...
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5 Star Review
Leanne
Michael
By : 'An'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : IG10
Nov 19, 2024
People found this helpful0
We had the best experience with the good estate agent! We bought it with Michael, and sold it with his and Shannon’s help as well! We sold our house after the first weekend for a great price to the nicest buyers! Leanne helped us through the whole sales process and she was outstanding! ... Read Full Review
Comments (0)We had the best experience with the good estate agent! We bought it with Michael, and sold it with his and Shannon’s help as well!
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An said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 19th Nov 2024
We had the best experience with the good estate agent! We bought it with Michael, and sold it with his and Shannon’s help as well!
We sold our house after the first weekend for a great price to the nicest buyers! Leanne helped us through the whole sales process and she was outstanding! Always helpful, being totally on it, we couldn’t have wished for more!!
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Micheal and his team are ...
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5 Star Review
By : 'cliff'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG10
Nov 8, 2024
People found this helpful0
Micheal and his team are quality. They are very professional. They helped us sell a house and buy a house. They even helped me sell my parents house in Islington. he went above and beyond. I would highly recommend using the good estate agent if you was to sell or buy a property ... Read Full Review
Comments (0)Micheal and his team are quality. They are very professional. They helped us sell a house and buy a house. They even helped me sell my parents house in Islington. he went above and beyond.
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cliff Wailing said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 8th Nov 2024
Micheal and his team are quality. They are very professional. They helped us sell a house and buy a house. They even helped me sell my parents house in Islington. he went above and beyond.
I would highly recommend using the good estate agent if you was to sell or buy a property ?
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The good estate agent will ...
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5 Star Review
Shannon
Paul
By : 'Mat'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £465000
Would you recommend ? : Yes
Postcode : IG10
Nov 8, 2024
People found this helpful0
The good estate agent will always deliver, fantastic and thoughtful team, I have bought and sold properties with them no matter if your a vendor or buyer they always are transparent. Thank ... Read Full Review
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Mat Talaie said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 8th Nov 2024
The good estate agent will always deliver, fantastic and thoughtful team, I have bought and sold properties with them no matter if your a vendor or buyer they always are transparent. Thank you
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Great ...
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5 Star Review
Shannon
Michael
By : 'Andy'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IG10
Nov 7, 2024
People found this helpful0
Great service from Shannon and Michael throughout the process - we would happily use ... Read Full Review
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Andy said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 7th Nov 2024
Great service from Shannon and Michael throughout the process - we would happily use again.
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I have nothing more to say ...
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5 Star Review
Michael
Shannon
By : 'Elisabeth'
Branch : Loughton, 309a High Rd
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : Yes
Postcode : IG10
Nov 7, 2024
People found this helpful0
I have nothing more to say than ... Read Full Review
Comments (0)Was this helpful?:
Elisabeth Gobran said about The Good Estate Agent
Services : Sales( As a Vendor )Date: 7th Nov 2024
I have nothing more to say than
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The Best Estate ...
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5 Star Review
Christina
Shannon
By : 'Very'
Branch : Loughton, 309a High Rd
Services : Sales( As a Buyer )
Sold price : £430000
Would you recommend ? : Yes
Postcode : IG10
Nov 7, 2024
People found this helpful0
Christina and the team at Good Estate Agents were instrumental in getting our house purchase across the line, as first time buyers they were very supportive through the process even when there were delays caused by solicitors! Highly recommend ... Read Full Review
Comments (0)Christina and the team at Good Estate Agents were instrumental in getting our house purchase across the line, as first time buyers they were very supportive through the process even when there were delays caused by solicitors!
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Very happy client said about The Good Estate Agent
Services : Sales( As a Buyer )Date: 7th Nov 2024
Christina and the team at Good Estate Agents were instrumental in getting our house purchase across the line, as first time buyers they were very supportive through the process even when there were delays caused by solicitors!
Highly recommend :)
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Complaints Procedure
No procedure set.
Last updated at 3/20/2023, 5:44:04 AM by allAgents
Awards won by The Good Estate Agent
Regional Awards Won by The Good Estate Agent
Individual Branch Awards
2022 Best Estate Agent in South East
2024 Best Estate Agent in South East
