P G said about Winkworth

Services : Sales( Prospective Vendor/Buyer )Date: 3rd Mar 2017

Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. delayed, so informed him so through all the contact means he had shared - called his direct landline as well as main office no. (both went to vm), emailed as well. I commuted 40 mins. only to have a missed call from a mobile no.(turned out to be his no. when I called back which he hadn't shared before) that he left 5 mins. back and can't be bothered to be back. Upon stating that I had notified him of my delay in advance through all means I had, commuted more than 1.5 hrs. just for this viewing (I work in EC and live in SW8) and requested if he can drive back as he had left only a few mins. back, he refused acknowledgement of any email/ call and refused to do the few mins. drive back, further was very casual about it and thought I live locally in W8 (so, possibly even my address details had been incorrectly entered on the system). So, at the end of a long workday, I wasted 1.5 hrs. commuting to interact with an agent who refused receipt of any advance notice that he had been given, accused me of making a fuss when I''m delayed, and refused a few mins. drive back to show me the property. I am really surprised by the unprofessional and lazy attitude I experienced, specially unexpected from Winkworth, and am not using this branch again in my search.

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