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Rachel

4.7/5, 20 Reviews
95% Recommended

70% letting valuation accuracy

99% letting fee satisfaction

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About Rachel

Property Administrator at Andrew Purnell & Co

3 The Pavement, Worple Road,London
Greater London
SW19 4DA
02088797888
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5 Star Review
UserName

Rachel

By : 'gavin'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW10

Feb 2, 2019
People found this helpful1

I could choose any of the above. They have always dealt with me promptly and efficiently and I am ... Read Full Review


Comments on Agent Fees

Seem OK

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Attentive ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'Anna'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19

Jan 26, 2019
People found this helpful1

I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and ... Read Full Review


Comments on Agent Fees

Good and hopefully it stays that way

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Andrew Purnell ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'TonyFlat9'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19

Jan 25, 2019
People found this helpful1

AP staff look after us very well they are very efficient and caring. Well done! The rating also includes AP staff Annaliese and ... Read Full Review

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The team at Andrew Purnell ...

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4 Star Review
UserName

Stacey

UserName

Rachel

By : 'Philip'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW19

Dec 13, 2017
People found this helpful1

The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged a plumber within two hours and also ... Read Full Review


Comments on Agent Fees

For the area covered in South West London, the fees are reasonable.

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We have been dealing with ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'Kiran'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT6

Aug 29, 2017
People found this helpful0

We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a pleasure to deal with ... Read Full Review

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Simply brilliant service - ...

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5 Star Review
UserName

Rachel

UserName

Stacey

By : 'Deborah'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : GU14

Aug 29, 2017
People found this helpful0

Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would ... Read Full Review


Comments on Agent Fees

About right as comparable with other management agents.

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Andrew Purnell have been our ...

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5 Star Review
UserName

Rachel

UserName

Stacey

By : 'Chris'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19

Aug 29, 2017
People found this helpful0

Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have been great at finding reliable, good value ... Read Full Review


Comments on Agent Fees

When we evaluated they were very comparable to other agencies.

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Rachel is always efficient, ...

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5 Star Review
UserName

Rachel

By : 'Clive'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19

Aug 28, 2017
People found this helpful0

Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical ... Read Full Review

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A great 'hands on' and very ...

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5 Star Review
UserName

Frank

UserName

Rachel

By : 'Julia'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19

Aug 28, 2017
People found this helpful0

A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and ... Read Full Review


Comments on Agent Fees

Fees are fair.

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Andrew Purnell have been ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT2

Aug 28, 2017
People found this helpful0

Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely ... Read Full Review


Comments on Agent Fees

Very competitive

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Brutal service. No ...

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1 Star Review
UserName

Rachel

By : 'Not'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW19

Apr 6, 2017
People found this helpful1

Brutal service. No clarification on anything, does not respond to emails promptly. Stated they sent out reference emails when they had not, had to chase them on it. Absolutely brutal ... Read Full Review


Comments on Agent Fees

Bad

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By : Andrew Purnell & Co

May 21, 2019

Dear Anonymous It’s disappointing when this review site is used by other estate agents to lower stars and reviews. Please look at other ways in life for fulfilment instead of attacking ...

Excellent agent for my ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW19

Jan 3, 2017
People found this helpful1

Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few years ago when the flat ... Read Full Review


Comments on Agent Fees

I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.

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Two charming, friendly and ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'Laurie'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19

Dec 23, 2016
People found this helpful1

Two charming, friendly and helpful members of a staff that I am limited in naming, otherwise I think I could say the same for all those I have ... Read Full Review


Comments on Agent Fees

Fees are reasonable in exchange for a good service

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Am impressed with speed of ...

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5 Star Review
UserName

Rachel

By : 'Glenda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19

Dec 22, 2016
People found this helpful0

Am impressed with speed of response from Andrew Purnell and Coy. The staff members are very friendly & co-operative. The Coy. is involved in property maintenance and pleased with their work ethics. I would say good value for money. Accounts software is also very good and efficient. they provide ... Read Full Review


Comments on Agent Fees

I would reiterate Andrew Purnell's charges are value for money.

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We have been dealing with ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'Mahesh'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT1

Dec 21, 2016
People found this helpful0

We have been dealing with Andrew Purnell for few years and we have always found them very reliable and trust worthy. Their staff Stacey and Rachel have very good knowledge of the local area and are efficient in dealing with any issues which are taken up with ... Read Full Review


Comments on Agent Fees

Good

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I have found the staff at ...

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5 Star Review
UserName

Stacey

UserName

Rachel

By : 'Satisfied'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19

Dec 20, 2016
People found this helpful1

I have found the staff at Andrew Purnell to be very responsive, timely, and professional in dealing with issues concerning our ... Read Full Review

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Found Rachel very helpful in ...

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4 Star Review
UserName

Rachel

By : 'Patricia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19

Dec 20, 2016
People found this helpful1

Found Rachel very helpful in regards to all questions particularly when we were worried about care of tenants and mice ... Read Full Review


Comments on Agent Fees

Not applicable

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Rachel is very conscientious ...

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5 Star Review
UserName

Rachel

By : 'Judith'
Services : Letting( As a Owner )
Rent PCM : £1399
Would you recommend ? : Yes
Postcode : SW18

Dec 20, 2016
People found this helpful1

Rachel is very conscientious and deals with all matters promptly and efficiently. It is a pleasure to deal with ... Read Full Review


Comments on Agent Fees

The agents fees are reasonable for the service provided.

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A very pleasant, helpful and ...

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5 Star Review
UserName

Rachel

UserName

Stacey

By : 'Colborne'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW19

Dec 20, 2016
People found this helpful1

A very pleasant, helpful and efficient member of the staff who has always been accessible and able to handle and resolve ... Read Full Review


Comments on Agent Fees

Very reasonable

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Andrew Purnell have been ...

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4 Star Review
UserName

Rachel

UserName

Frank

By : 'Customer'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW19

Dec 20, 2016
People found this helpful2

Andrew Purnell have been managing our block of flats for a number of years. They have helped improve many aspects of the block and have always listened to the requirements of the flat owners. Frank and Rachel are the main staff we work with and who have both been friendly helpful and ... Read Full Review


Comments on Agent Fees

Fees are ok

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