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Sovereign House
Philip
4.4/5, 7 Reviews
86% Recommended
100% sales valuation accuracy
99% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Latest Reviews
Sarah Anderson
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 100% | 100% | 0% |
| Lettings | 99% | 0% | 0% | 100% |
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I contacted Sovereign House ...
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5 Star Review
Philip
By : 'Murray'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E9
Jun 13, 2016
People found this helpful0
I contacted Sovereign House to rent a flat. All the staff were extremely polite and helpful, and I felt they really listened to my requirements. Whenever I needed to get in contact with them, I always received a very quick response from Phillip, whether over the phone or via email. Excellent ... Read Full Review
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Murray said about Sovereign House
Services : Letting( As a Tenant )Date: 13th Jun 2016
I contacted Sovereign House to rent a flat. All the staff were extremely polite and helpful, and I felt they really listened to my requirements. Whenever I needed to get in contact with them, I always received a very quick response from Phillip, whether over the phone or via email. Excellent service, would highly recommend.
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All staff are attentive, ...
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5 Star Review
Philip
David
By : 'Judy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E9
May 1, 2016
People found this helpful0
All staff are attentive, professional and thorough and I cannot recommend highly enough. I would not hesitate to use their services ... Read Full Review
What agent could do to change your mind?
As expected - no hidden extras
Comments on Agent Fees
As expected - no hidden extras
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Judy said about Sovereign House
Services : Sales( As a Vendor )Date: 1st May 2016
All staff are attentive, professional and thorough and I cannot recommend highly enough. I would not hesitate to use their services again.
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Sovereign House efficiently ...
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5 Star Review
Philip
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : IG6
Apr 29, 2016
People found this helpful0
Sovereign House efficiently and promptly dealt with the sale of our property. Very happy with service over all. Staff were professional and competently assisted us during the stages of the ... Read Full Review
What agent could do to change your mind?
Good.
Comments on Agent Fees
Good.
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Sarah Anderson said about Sovereign House
Services : Sales( As a Vendor )Date: 29th Apr 2016
Sovereign House efficiently and promptly dealt with the sale of our property. Very happy with service over all. Staff were professional and competently assisted us during the stages of the sale.
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Have sold through Sovereign ...
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5 Star Review
Philip
David
By : 'Kevin'
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : E9
Aug 30, 2015
People found this helpful0
Have sold through Sovereign several times over the years. Originally dealt with Phil but recently with David. I have to say they have always been first class and have never let me down.Would recommend to ... Read Full Review
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Kevin Vyner said about Sovereign House
Services : Sales( As a Vendor )Date: 30th Aug 2015
Have sold through Sovereign several times over the years. Originally dealt with Phil but recently with David. I have to say they have always been first class and have never let me down.Would recommend to anyone.
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Have sold through Sovereign ...
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5 Star Review
Philip
David
By : 'Kevin'
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : E9
Aug 29, 2015
People found this helpful0
Have sold through Sovereign several times over the years. Originally dealt with Phil but recently with David. I have to say they have always been first class and have never let me ... Read Full Review
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Kevin Vyner said about Sovereign House
Services : Sales( As a Vendor )Date: 29th Aug 2015
Have sold through Sovereign several times over the years. Originally dealt with Phil but recently with David. I have to say they have always been first class and have never let me down.
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These guys really know what ...
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5 Star Review
Philip
By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £390000
Would you recommend ? : Yes
Postcode : E9
Aug 20, 2015
People found this helpful0
These guys really know what they're doing. There is a reason they are number one in the area and it their professionalism, dedication and customer service. I sold my property through them, having seen three local agents. They were fantastic, ensuring that I obtained the very best price, and dealt ... Read Full Review
Comments (0) Report abuseThese guys really know what they're doing. There is a reason they are number one in the area and it their professionalism, dedication and customer service. I sold my property through them, having seen three local agents.
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Ben Connell said about Sovereign House
Services : Sales( As a Vendor )Date: 20th Aug 2015
These guys really know what they're doing. There is a reason they are number one in the area and it their professionalism, dedication and customer service. I sold my property through them, having seen three local agents.
They were fantastic, ensuring that I obtained the very best price, and dealt with all issues professionally and speedily ensuring the sale went through as stress free as possible. Philip and his team are to be commended, and I am very grateful for how they looked after me throughout the whole process.
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Incompetent, lying and rude!! ...
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1 Star Review
Philip
Sam
By : 'Angie'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E9
May 14, 2015
People found this helpful3
Incompetent, lying and rude!! After living in Victoria park for 9 years we decided to go local and chose Sovereign house as our lettings agency. What a hellish experience! 1 month after our two tenants (who were referenced by the agent) moved in , we received a call from the lettings viewing agent ... Read Full Review
What agent could do to change your mind?
Everything!
Comments (2) Report abuseIncompetent, lying and rude!! After living in Victoria park for 9 years we decided to go local and chose Sovereign house as our lettings agency. What a hellish experience! 1 month after our two tenants (who were referenced by the agent) moved in , we received a call from the lettings viewing agent nervously asking if we wouldn't mind 2 extra people moving in?!!??! This was an unexpected call as our tenancy contract was with 2 tenants. I said no as the flat is not designed to cater for 4 tenants. I then received a call from Sam Barrett the Lettings Manager apologising saying that the viewings agent Christine had secretly verbally agreed with the two tenants that their two friends could move in at a later date despite knowing that contract is only valid for the 2 referenced tenants. She then told me we were now in the situation were the 2 tenants on the contract said they couldn't afford the rent unless their two friends moved in!!! This was a huge headache as despite the agent's huge mistake we couldn't not kick the tenants out and were forced with having additional illegal unwanted tenants in our flat!!
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Angie said about Sovereign House
Services : Letting( As a Owner )Date: 14th May 2015
Incompetent, lying and rude!! After living in Victoria park for 9 years we decided to go local and chose Sovereign house as our lettings agency. What a hellish experience! 1 month after our two tenants (who were referenced by the agent) moved in , we received a call from the lettings viewing agent nervously asking if we wouldn't mind 2 extra people moving in?!!??! This was an unexpected call as our tenancy contract was with 2 tenants. I said no as the flat is not designed to cater for 4 tenants. I then received a call from Sam Barrett the Lettings Manager apologising saying that the viewings agent Christine had secretly verbally agreed with the two tenants that their two friends could move in at a later date despite knowing that contract is only valid for the 2 referenced tenants. She then told me we were now in the situation were the 2 tenants on the contract said they couldn't afford the rent unless their two friends moved in!!! This was a huge headache as despite the agent's huge mistake we couldn't not kick the tenants out and were forced with having additional illegal unwanted tenants in our flat!!
During this whole time Sam Barrett was at least apologetic and sacked Christine, however what really made the situation worse was that the managing director Phil Castle's was unpleasant, brash and rude!! In normal circumstances the annual lettings fee is deducted from the first months rent. In one heated argument with Phil when I demanded that they return first months rent as due to their incompetence we were now unwillingly stuck with additional illegal referenced tenants in our flat!! He not only flatly refused but he had the nerve of accusing me of trying to profit from the situation!! When frankly Sovereign House royaly f''~ked up and profiting from the entire annual fee upfront!
We were at a point we had no choice but to allow the additional tenant live in our property as we could not afford wait endlessly for the tenants to find a new house, re-market the empty property with new agent and potentially loose 2 month rental income which was crucial for our mortgage payment.
Sovereign House then made various promises -that they would get the 3rd tenants referenced and draw up a new contract, that 3 inspections would would be conducted annually to ensure the property was in good order. We continually emailed, called the next 8-10 months that followed regarding the referencing status of the 3rd tenant, new contract and inspection...nothing was ever done! Meanwhile we went through 3 staff lettings agents changes.
10 months later we finally received an email stating the referencing had come back and he did not pass the referencing checklist!! We were beyond angry! As for 10 months we had an illegal un-referenced tenant living at our property due to Sovereign House's incompetence!
When it came to ending the contract , I dealt with the 2 original tenants directly who were actually pleasant to deal with and had been paying their rent on time. I was very fair and returned their full deposit.
I later learned from them they had also been chasing Sovereign House on the referencing status of their 3rd tenant but kept receiving no update from the agent!! They were being lied to as well.
The lying, unprofessional nature of Sovereign House made our first experience as a landlord hellish and I wouldn't with this on any landlord or tenant!
We switched to Blake Stanley on Broadway market and could not be happier with their service, superb professionalism, helpfulness, prompt communication.
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By : PC
Jun 8, 2015I was extremely disappointed to read this review. I am fully aware of this matter, and nearly a year on it may be that the reviewer's memory has failed her as I have never had a conversation with ...
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