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Helen
4.8/5, 110 Reviews
96% Recommended
100% sales valuation accuracy
91% letting valuation accuracy
100% sales fee satisfaction
97% letting fee satisfaction
About Helen
Helen has a wealth of knowledge in both sales, lettings and property valuations. Having been in the industry for years and previously worked as a Valuer she can correctly identify the true value of properties and the price they need to be marketed at to generate a successful and fast let agreed.
With three ch
ildren & a stepson to keep her busy, Helen is often found on the side of a football pitch or at swimming pools. When she does find time for a hobby she enjoys catching up with friends and loves to take her Cockapoo Teddy for long walks with the family.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 100% | 100% | 0% |
| Lettings | 91% | 97% | 100% | 0% |
Latest Properties
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Completely awful, I grimace ...
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1 Star Review
Helen
By : 'Angry'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : LN5
Aug 20, 2021
People found this helpful3
Completely awful, I grimace at having to award even one star. Spent weeks trying to call and arrange viewings, unfortunately the agents are intensely incompetent. After one employee went on holiday for a week, they pretty much couldn't do anything at all. I would rather speak to a severely ... Read Full Review
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Completely awful, I grimace at having to award even one star. Spent weeks trying to call and arrange viewings, unfortunately the agents are intensely incompetent. After one employee went on holiday for a week, they pretty much couldn't do anything at all. I would rather speak to a severely handicapped dog on the phone.
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Angry said about William H Brown
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Aug 2021
Completely awful, I grimace at having to award even one star. Spent weeks trying to call and arrange viewings, unfortunately the agents are intensely incompetent. After one employee went on holiday for a week, they pretty much couldn't do anything at all. I would rather speak to a severely handicapped dog on the phone.
These people are genuinely terrible at their jobs and should be ashamed. They don't care about your situation and couldn't care less about lying to you. Thanks for wasting my time and just making me angry, you absolute sociopathic morons.
*20th time calling*
Can I have your name and number so we can call you back?
An insult. You already know who I am because I have been calling for 2 weeks.
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Avoid at all ...
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1 Star Review
Helen
Charlotte
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LN5
Aug 4, 2021
People found this helpful0
Short version: Avoid at all costs; they do not honour promises made in writing. I have attached the company’s response assuring me that I would not be charged for pre-existing damage and cleaning. Long version: I moved into a flat in Lincoln last year; the condition of the flat when ... Read Full Review
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Ben said about William H Brown
Services : Letting( As a Tenant )Date: 4th Aug 2021
Short version:
Avoid at all costs; they do not honour promises made in writing. I have attached the company’s response assuring me that I would not be charged for pre-existing damage and cleaning.
Long version:
I moved into a flat in Lincoln last year; the condition of the flat when it was handed over to me was beyond disgusting. Drugs left above a door – which prompted me to contact the police – dust covered the flat, brown marks decorated the toilet, and toothpaste marked the sink. The walls were in terrible condition. The window latches were rusted, resulting in the windows not closing properly and it being freezing during the winter months. The floor had chunks missing, and one of the sockets had a large crack running through it.
They promised before I moved in that the floor would be fixed and the flat would be cleaned; it wasn’t. I stayed for 6-months, during which time no attempts were made to fix the issues with the floor. As for the windows, they sent out a guy who stuck a towel in it and called it fixed.
After complaining, I was informed, in writing, that I would not be charged for the cleaning of the flat after I left, nor would I be charged for fixing the damaged socket. However, once I left, I received a claim totalling £159.72: £96.00 to clean the oven, which was barely used, and £63.72 to fix the socket.
I cannot stress enough how terrible the experience was and still is dealing with this company; in all honesty, avoid them at all cost. I wish I could give them minus stars. This is the single worst estate agency I have ever had the displeasure of dealing with.
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Helen is ...
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5 Star Review
Helen
By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LN6
Apr 7, 2021
People found this helpful0
Helen has been fantastic at sorting out any maintenance requests we may have. Helen is responsive and ensures any maintenance is carried out quickly and ... Read Full Review
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Alice Webster said about William H Brown
Services : Letting( As a Tenant )Date: 7th Apr 2021
Helen has been fantastic at sorting out any maintenance requests we may have. Helen is responsive and ensures any maintenance is carried out quickly and efficiently!
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My partner and I have had a ...
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5 Star Review
By : 'Cara'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : LN6
Sep 7, 2020
People found this helpful0
My partner and I have had a wonderful experience moving into our first home together. The team at Northwood Lincoln have been very helpful with any query we have had and also fast responses. Thank you Northwood for making our move that one bit ... Read Full Review
Comments (0) Report abuseMy partner and I have had a wonderful experience moving into our first home together. The team at Northwood Lincoln have been very helpful with any query we have had and also fast responses.
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Cara Coultan said about William H Brown
Services : Letting( As a Tenant )Date: 7th Sep 2020
My partner and I have had a wonderful experience moving into our first home together. The team at Northwood Lincoln have been very helpful with any query we have had and also fast responses.
Thank you Northwood for making our move that one bit easier
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I have always found my ...
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5 Star Review
By : 'antony'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : LN6
Aug 5, 2020
People found this helpful1
I have always found my dealing with Northwood very helpful and informative. I would definately recommend in the future. The staff are always on hand and ... Read Full Review
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antony perks said about William H Brown
Services : Letting( Property Management )Date: 5th Aug 2020
I have always found my dealing with Northwood very helpful and informative. I would definately recommend in the future. The staff are always on hand and helpful.
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Excellent communication Helen ...
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5 Star Review
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : LN1
Aug 3, 2020
People found this helpful0
Excellent communication Helen kept us informed all the time and was very professional. A new tenant was found extremely quickly will definitely use ... Read Full Review
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David Robinson said about William H Brown
Services : Letting( As a Owner )Date: 3rd Aug 2020
Excellent communication Helen kept us informed all the time and was very professional. A new tenant was found extremely quickly will definitely use again.
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Thank you so much to the team ...
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5 Star Review
By : 'Rachel'
Services : Letting( As a Tenant )
Rent PCM : £1070
Would you recommend ? : Yes
Postcode : LN2
Jul 28, 2020
People found this helpful0
Thank you so much to the team for their support over the tenancy, but also as it draws to an end. Moving out has been especially complex for us around chronic illness and social distancing / shielding issues, but everyone has been very understanding. Special thanks to Helen for her swift and ... Read Full Review
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Rachel Baynton said about William H Brown
Services : Letting( As a Tenant )Date: 28th Jul 2020
Thank you so much to the team for their support over the tenancy, but also as it draws to an end. Moving out has been especially complex for us around chronic illness and social distancing / shielding issues, but everyone has been very understanding. Special thanks to Helen for her swift and thoughtful communications over the period. Your sensitivity was very much appreciated.
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Highly ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Rent PCM : £300
Would you recommend ? : Yes
Postcode : NG34
Jul 27, 2020
People found this helpful0
For a number of years, Northwoods have managed the letting of a property that is owned by my brother and myself. They have always been helpful and polite. Overall, they take the pain out of letting a property and are highly ... Read Full Review
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Michael Pugh-Davies said about William H Brown
Services : Letting( As a Owner )Date: 27th Jul 2020
For a number of years, Northwoods have managed the letting of a property that is owned by my brother and myself. They have always been helpful and polite. Overall, they take the pain out of letting a property and are highly recommended.
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Good ...
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4 Star Review
By : 'Helen'
Services : Property Management
Would you recommend ? : Yes
Postcode : NG34
Jul 26, 2020
People found this helpful0
I have been renting my property with Northwood for a number of years now. My property has been well advertised and has always been let promptly. Northwood have always ensured that there is agreement between the tenants and I about what the tenants can do with the ... Read Full Review
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Helen Sheridan-Durham said about William H Brown
Services : Property Management( )Date: 26th Jul 2020
I have been renting my property with Northwood for a number of years now. My property has been well advertised and has always been let promptly. Northwood have always ensured that there is agreement between the tenants and I about what the tenants can do with the property.
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As a contractor working with ...
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5 Star Review
By : 'John'
Services : Surveying
Would you recommend ? : Yes
Postcode : LN1
Jul 26, 2020
People found this helpful0
As a contractor working with the northwood team it has been well organised and seamless in terms of correspondence and the working relationship, I look forward to providing property maintenance and working with Northwood for the foreseeable ... Read Full Review
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John Hills said about William H Brown
Services : Surveying( )Date: 26th Jul 2020
As a contractor working with the northwood team it has been well organised and seamless in terms of correspondence and the working relationship, I look forward to providing property maintenance and working with Northwood for the foreseeable future.
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A Great helpful service ...
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5 Star Review
By : 'Kelly'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : LN6
Jul 26, 2020
People found this helpful0
A Great helpful service looking after our property on the guaranteed rent scheme, from sorting maintenance to guaranteeing rent. We would highly ... Read Full Review
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Kelly said about William H Brown
Services : Letting( As a Owner )Date: 26th Jul 2020
A Great helpful service looking after our property on the guaranteed rent scheme, from sorting maintenance to guaranteeing rent. We would highly recommend.
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Great service! So far we have ...
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5 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LN3
Jul 26, 2020
People found this helpful0
Great service! So far we have experienced a very quick and helpful service from the Northwood Lincoln team. Despite circumstances being difficult Helen has made sure any enquires or issues have been dealt with very efficiently and is always quick to ... Read Full Review
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Nicola Wozniak said about William H Brown
Services : Letting( As a Tenant )Date: 26th Jul 2020
Great service! So far we have experienced a very quick and helpful service from the Northwood Lincoln team. Despite circumstances being difficult Helen has made sure any enquires or issues have been dealt with very efficiently and is always quick to respond.
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I’ve been a tenant ...
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5 Star Review
By : 'Karla'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : LN5
Jul 26, 2020
People found this helpful0
I’ve been a tenant with Redwood for 8 months and have been very pleased with the service that Northwood have provided. Helen is always available and willing to ... Read Full Review
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Karla Fraser-Cattanach said about William H Brown
Services : Letting( As a Tenant )Date: 26th Jul 2020
I’ve been a tenant with Redwood for 8 months and have been very pleased with the service that Northwood have provided. Helen is always available and willing to help.
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Outstanding Customer ...
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5 Star Review
By : 'Stephen'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DN21
Jul 25, 2020
People found this helpful0
I have been using Northwood for a few years now and I have never had any problems. As things or issues with the house (boiler checks etc) crop up, I am told about them and they are sorted swiftly without any undue interruptions in my day. Outstanding customer ... Read Full Review
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Stephen Bateman said about William H Brown
Services : Letting( As a Owner )Date: 25th Jul 2020
I have been using Northwood for a few years now and I have never had any problems. As things or issues with the house (boiler checks etc) crop up, I am told about them and they are sorted swiftly without any undue interruptions in my day. Outstanding customer service.
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Property ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £390
Would you recommend ? : Yes
Postcode : LN1
Jul 24, 2020
People found this helpful0
Northwood have let my property for several years and I have been very happy with the service that I have ... Read Full Review
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Neil Manison said about William H Brown
Services : Letting( As a Owner )Date: 24th Jul 2020
Northwood have let my property for several years and I have been very happy with the service that I have received
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I have been a tenant with ...
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5 Star Review
By : 'Stevie-Lea'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : LN2
Jul 24, 2020
People found this helpful0
I have been a tenant with Northwood now for almost 3 years and I’ve always been happy as their tenant. Any queries I’ve ever had, they have solved quickly and effectively and have always been on the end of a phone if I’ve needed help with anything or advice. I would ... Read Full Review
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Stevie-Lea O’Boyle said about William H Brown
Services : Letting( As a Tenant )Date: 24th Jul 2020
I have been a tenant with Northwood now for almost 3 years and I’ve always been happy as their tenant. Any queries I’ve ever had, they have solved quickly and effectively and have always been on the end of a phone if I’ve needed help with anything or advice. I would recommend Northwood to friends and family.
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My wife and I have both had ...
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5 Star Review
By : 'Anthony'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NG34
Jul 24, 2020
People found this helpful0
My wife and I have both had dealings and are delighted with the service. Outstanding. Thank you - great ... Read Full Review
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Anthony Frank said about William H Brown
Services : Letting( As a Owner )Date: 24th Jul 2020
My wife and I have both had dealings and are delighted with the service. Outstanding. Thank you - great team!
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I am a happy ...
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5 Star Review
By : 'Heather'
Services : Letting( As a Owner )
Rent PCM : £355
Would you recommend ? : Yes
Postcode : LN6
Jul 24, 2020
People found this helpful0
I am a happy landlord. My property has been been rented out to tenants through Northwood's for some some time now. They have definitely taken the hassle out of vetting new tenants for my property and kept me informed at all times of any issues which need to be addressed. My property neede ... Read Full Review
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Heather Green said about William H Brown
Services : Letting( As a Owner )Date: 24th Jul 2020
I am a happy landlord. My property has been been rented out to tenants through Northwood's for some some time now. They have definitely taken the hassle out of vetting new tenants for my property and kept me informed at all times of any issues which need to be addressed. My property neede work doing and they got all the quotes needed and organised the contractor to commence, once agreed. A good investment for my future.
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Very efficient , friendly and ...
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5 Star Review
By : 'Tracie'
Services : Letting( As a Tenant )
Rent PCM : £510
Would you recommend ? : Yes
Postcode : NG34
Jul 23, 2020
People found this helpful0
Very efficient , friendly and helpful . I had to move quickly , and nothing was too much trouble ... Read Full Review
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Tracie ashton said about William H Brown
Services : Letting( As a Tenant )Date: 23rd Jul 2020
Very efficient , friendly and helpful . I had to move quickly , and nothing was too much trouble .
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By : Adrian
Jul 24, 2020Hello Tracie. Thank you for your review, we appreciate your support. I hope you are now settled ...
I am a contractor who has ...
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5 Star Review
By : 'Liam'
Services : Property Management
Would you recommend ? : Yes
Postcode : LN2
Jul 23, 2020
People found this helpful0
I am a contractor who has worked with Northwood for some time now and I find them very polite and extremely hard working professionals. I'm continually impressed with your fantastic customer service to allow me to carry out the work efficently that you provide to me. Many ... Read Full Review
Comments (1) Report abuseI am a contractor who has worked with Northwood for some time now and I find them very polite and extremely hard working professionals.
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Liam said about William H Brown
Services : Property Management( )Date: 23rd Jul 2020
I am a contractor who has worked with Northwood for some time now and I find them very polite and extremely hard working professionals.
I'm continually impressed with your fantastic customer service to allow me to carry out the work efficently that you provide to me.
Many thanks.
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By : Adrian
Jul 24, 2020Hello Liam. Many thanks for your feedback, only by working closely with you can we give our landlords and tenants the service standards we set ...
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