Lack of communication with landlords, having spent 5 months trying to contact out property manager I escalated our issue to be told that the account manger would reply within 24 hours…2 months later I am still no closer to an answer. This company have no understanding of processes or customer ... Read Full Review

My dealings with Ascend have always been fantastic. They are quick to respond and offer advice where necessary. Fiona has been particularly helpful in organising the renewal of my ... Read Full Review

I’ve been with this company for over a year and they provide excellent, efficient customer service and go above and beyond to meet expectations. Great company all round, highly ... Read Full Review

A bit of a slow start to get referencing and the contract sorted but have been very helpful with any queries that I’ve had upon moving in and have very helpful and friendly ... Read Full Review

First time buying in the city centre, Ascend have been amazing. Very well organised, when we had a hiccup they did all they could to rectify it as quick as possible. They were very helpful when attended in branch, overall are very nice people to have sorting things for you during a stressful time. ... Read Full Review

Can't fault the advice, transparency and excellent efficiency of the Fiona and Aaron. The move has been smooth and they have kept to their word on all agreements and ... Read Full Review

My experience with Ascend Properties was very good. I am very happy with their guidance through the process from getting a viewing until the sign of the contract. Their staff was very helpful and willing to answer promptly any question or doubt I had about the property and the process ... Read Full Review

though originally engaged as soon as we agreed to rent the building they were difficult to contact, slow to respond to emails and not as helpful as they were when showing the properties. i understand this is a busy period but renting isn't just about the initial viewing and tenants need to be ... Read Full Review

Excellent service, very clear explanation of the cost and actions involved in securing and moving in to the property. Eager to assist in property specific ... Read Full Review

Being new to UK, I was not very familiar with the overall application process for renting a place. However, I was guided throughout and all the staffs were readily available to reach both through e-mails and ... Read Full Review

Everyone we spoke to was friendly, so quick and clear when responding to our many queries. The process was much easier than I ... Read Full Review

All the people that I have been in contact with have been patient, kind and helpful. The service provided has been quick and effective. Queries that we have had have been answered when needed, promptly and I would recommend the company to ... Read Full Review

Our experience going through references could have been more pleasant, I felt we were pushed to the bottom being and did not receive a good amount of support in relation to our circumstances moving into the ... Read Full Review

I have had a few viewings with Kyle over the past few months and been impressed with his attitude and friendly approach to potential tenants. Through Kyle and FIona, I was very quickly able to secure a new property with no hassle whatsoever. Fiona explained me through the process and what steps I ... Read Full Review

All staff were extremely helpful throughout the tenancy process. Whenever we had a query it was simple to just call up Ascends offices, as the property was based in Liverpool we had to deal with both the Liverpool and Manchester offices. Fiona Trigg the agent who was charged with helping us move in ... Read Full Review