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Ian
4/5, 8 Reviews
75% Recommended
100% sales valuation accuracy
99% letting valuation accuracy
0% sales fee satisfaction
75% letting fee satisfaction
About Ian
No Biography Found
Latest Reviews
Mr Craig fraser
Deborah O’Reilly
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 0% | 0% | 0% |
| Lettings | 99% | 75% | 100% | 100% |
Latest Properties
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1 Star Review
Ian
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : PA4
Oct 9, 2024
People found this helpful1
<p>As Charlotte's fiancé, I've only witnessed the behaviour of Ian and Penny Lane Homes from the outside, but what I've seen has been deeply concerning. Charlotte has rented a property through this agency for nearly two years, always paying rent on time and taking excellent ... Read Full Review
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Mr Craig fraser said about Penny Lane Homes
Services : Letting( As a Tenant )Date: 9th Oct 2024
<p>As Charlotte's fiancé, I've only witnessed the behaviour of Ian and Penny Lane Homes from the outside, but what I've seen has been deeply concerning. Charlotte has rented a property through this agency for nearly two years, always paying rent on time and taking excellent care of the property, yet the treatment she has received has been far from what any tenant should experience. </p><p> Charlotte is a nurse working for the NHS, dedicating herself to caring for others, yet the treatment she has received from Penny Lane Homes and Ian has been nothing short of disgraceful. Throughout her tenancy, she has consistently met all her obligations, including always paying rent on time and maintaining the property to a high standard. Despite this, Penny Lane Homes has repeatedly shown an appalling lack of professionalism, with Ian using intimidation tactics that no tenant should have to endure. </p><p> Despite reporting multiple issues with the property, most were left unresolved by both the estate agent and the landlord. Charlotte consistently communicated her concerns, but they were rarely addressed. </p><p> For example, the plug in the main bathroom never worked, and the en-suite bathroom had drainage issues that Charlotte reported at least twice. Instead of fixing the issue, Charlotte was asked to prove she had tried using a drain unblocker, despite the owner being fully aware of the problem before renting the property out. This neglect led to mould forming in the shower area, which the owner then blamed Charlotte for. However, it was clear that the drainage issue caused the dampness, which Charlotte had reported multiple times to Ian. </p><p> A couple of months ago, Charlotte requested permission to renovate the back garden, including installing composite decking and artificial grass, which my company would fully fund. The owner approved the request, but within six weeks, Charlotte was issued her eviction notice. It felt like the owner was willing to let Charlotte renovate the garden knowing full well she was planning to evict her. This kind of behaviour is deeply unsettling and unprofessional. </p><p> I also believe that Charlotte was never the tenant the owner wanted living in her property. The owner seemed to have too much of a personal connection to the house, viewing it as her family home rather than treating it as a rental investment. Once she decided to rent it out, she should have accepted that it was no longer her home but a tenant's residence. If she wasn't ready to make that mental shift, she should never have rented it out in the first place. </p><p> When Charlotte informed Ian that she wasn't planning to leave the property on the eviction date, the intimidation escalated. She began receiving aggressive and intimidating emails from Ian, which left her feeling harassed. Citizens Advice informed Charlotte of her rights as a tenant and warned her that Penny Lane Homes would likely attempt to retain her deposit using underhanded tactics—a clear reflection of their unprofessional conduct. They also highlighted that this behaviour is typical of Penny Lane Homes and Ian. </p><p> Most recently, Penny Lane Homes requested access to the garage—a space Charlotte had never been allowed access to during her tenancy. When Charlotte informed Ian that she was on holiday, he insinuated that she was lying, stating, "The owner knows lots of people on the street and she will know if you are on holiday or not. I am not saying you aren't on holiday, but they will know, and I want to make you aware." This passive-aggressive approach is just one example of the continued harassment Charlotte has faced. </p><p> Neighbours have also reported trivial matters to the owner, such as deliveries to the property or garden furniture being blown over, further contributing to the constant invasion of privacy and harassment. Charlotte has never had any peace of mind or privacy during her tenancy, despite being a model tenant and causing no problems. </p><p> Since being issued the eviction notice, Charlotte has registered with all housing associations and the council. She has been made a top priority due to her daughter's autism, which adds another layer of stress to this situation, as moving will severely disrupt her daughter's routine. </p><p> What's more unsettling is that after all this, Ian had the nerve to suggest Charlotte move into another one of his rental properties. After everything she has been through, the idea of continuing to deal with this agency and its bullying tactics is beyond reason. </p><p> Charlotte is now looking for a new place to live, as the environment created by Penny Lane Homes and Ian is neither safe nor comfortable. As someone who has seen the effects of their treatment on her, I urge anyone considering renting through this agency to reconsider. The lack of professionalism, constant harassment, and failure to address property issues make this a nightmare situation for any tenant—particularly one who has done nothing but meet all their obligations.</p>
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5 Star Review
Kayleigh
Ian
By : 'Deborah'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH1
Sep 11, 2024
People found this helpful0
We’ve had just the best help from Ian, Kayleigh and Callum. Responsive and professional through the myriad of needs that arise. Penny Lane compares very favourably to previous letting agencies we have used before! Thank you Team ... Read Full Review
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Deborah O&rsquo;Reilly said about Penny Lane Homes
Services : Letting( As a Owner )Date: 11th Sep 2024
We’ve had just the best help from Ian, Kayleigh and Callum. Responsive and professional through the myriad of needs that arise. Penny Lane compares very favourably to previous letting agencies we have used before! Thank you Team PL.
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1 Star Review
Ian
By : 'P'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PA2
May 7, 2024
People found this helpful0
Don't deal with this branch it's appalling in every imaginable way. I believe the Renfrew branch are very good so please it you want to use penny lane go to them or ... Read Full Review
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P R said about Penny Lane Homes
Services : Letting( As a Owner )Date: 7th May 2024
Don't deal with this branch it's appalling in every imaginable way. I believe the Renfrew branch are very good so please it you want to use penny lane go to them or johnstone.
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5 Star Review
Ian
By : 'Alan'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PA4
Nov 1, 2021
People found this helpful0
I was really pleased with the handling of my let. The teasm were professional and the property was let within 1 week. Great ... Read Full Review
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Alan Quinn said about Penny Lane Homes
Services : Letting( As a Owner )Date: 1st Nov 2021
I was really pleased with the handling of my let. The teasm were professional and the property was let within 1 week. Great job.
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5 Star Review
Ian
By : 'Karin'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : PA4
Oct 15, 2019
People found this helpful3
Pennylane have been managing my flat in Renfrew for a year now and the service has been absolutely amazing. Their communication and professionalism is second to none, I couldn't fault any of their processes. Their staff, especially Ian Troy, have been so responsive and helpful. I live abroad ... Read Full Review
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Karin Milne said about Penny Lane Homes
Services : Letting( As a Owner )Date: 15th Oct 2019
Pennylane have been managing my flat in Renfrew for a year now and the service has been absolutely amazing. Their communication and professionalism is second to none, I couldn't fault any of their processes. Their staff, especially Ian Troy, have been so responsive and helpful. I live abroad and feel my property is securely managed by professionals. Couldn't recommend them high enough.
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5 Star Review
Ian
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : PA1
Dec 18, 2018
People found this helpful1
What can I say about this man, top in his job always willing to help no matter how many times I've called and managed to sort a replacement freezer in the Christmas period. 10/10 reccomend penny lane Renfrew fantastic service. Mr ... Read Full Review
Comments (0) Report abuseWhat can I say about this man, top in his job always willing to help no matter how many times I've called and managed to sort a replacement freezer in the Christmas period. 10/10 reccomend penny lane Renfrew fantastic service.
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Mr Dunsire said about Penny Lane Homes
Services : Letting( As a Tenant )Date: 18th Dec 2018
What can I say about this man, top in his job always willing to help no matter how many times I've called and managed to sort a replacement freezer in the Christmas period. 10/10 reccomend penny lane Renfrew fantastic service.
Mr Dunsire
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Since seeing our new home we ...
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5 Star Review
Kayleigh
Ian
By : 'Allanah'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : PA1
Sep 7, 2017
People found this helpful10
Since seeing our new home we have had nothing but fantastic and prompt service and correspondence from Penny Lane, we are so glad that we chose them especially as we are both renting for the first time. The process has been so simple and all information has been delivered very well, I'd especially ... Read Full Review
Comments on Agent Fees
Very good and fair!
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Allanah Perrie & Ross Rae said about Penny Lane Homes
Services : Letting( As a Tenant )Date: 7th Sep 2017
Since seeing our new home we have had nothing but fantastic and prompt service and correspondence from Penny Lane, we are so glad that we chose them especially as we are both renting for the first time. The process has been so simple and all information has been delivered very well, I'd especially like to thank Ian and Kayleigh for their great service, they've been absolutely wonderful throughout the process and we both feel very valued and reassured! Thank you!
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I would like to thank Penny ...
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5 Star Review
Ian
By : 'Arnie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G1
Aug 15, 2017
People found this helpful7
I would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian Troy who immediately replies to emails ... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0) Report abuseI would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian Troy who immediately replies to emails and and acts promptly in all cases.
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Arnie Cartwright said about Penny Lane Homes
Services : Letting( As a Owner )Date: 15th Aug 2017
I would like to thank Penny Lane Homes for the excellent service provided since they took over my property lease from Learmonts. The few issues I have experienced have been quickly and efficiently dealt with by the staff. I would particularly like to thank Ian Troy who immediately replies to emails and and acts promptly in all cases.
Arnie Cartwright
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