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Charles

4.9/5, 33 Reviews
100% Recommended

100% sales valuation accuracy

0% letting valuation accuracy

100% sales fee satisfaction

0% letting fee satisfaction

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About Charles

118 Bartholomew Street,Newbury
Berkshire
RG14 5DT
01635 35010
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Joanne and Toyah have been a ...

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5 Star Review
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Charles

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Toyah

By : 'Zanie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG17

Nov 3, 2017
People found this helpful0

Joanne and Toyah have been a delight to deal with, efficient and hardworking yet sympathetic in a hard decision selling our lovely Home. Also we're great in negotiation and found the right couple to buy our ... Read Full Review


Comments on Agent Fees

Agents fees were good

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We approached Jones Robinson ...

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5 Star Review
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Joanne

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Charles

By : 'Martin'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : RG17

Oct 31, 2016
People found this helpful0

We approached Jones Robinson since they are only agent in Lambourn, near to our property and so were easily available for regular updates. Their selling strategy was appropriate for us and an offer was soon available. We accepted this and after a startlingly short time our sale was completed. A ... Read Full Review


Comments on Agent Fees

Reasonable

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From initial consultation to ...

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5 Star Review
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Charles

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Rachel

By : 'Kate'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : RG20

Oct 11, 2016
People found this helpful0

From initial consultation to completion it has been a pleasure to deal with Jones Robinson, Charles Robinson was exceptional he went beyond the call of duty and made what was a very difficult sale as stress free as possible. Calls to the office were handled professionally and everybody did what ... Read Full Review


Comments on Agent Fees

The fees were fractionally higher than others who quoted but I am confident the sale price achieved and the professional service received made them worth every penny.

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The service we received from ...

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5 Star Review
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Charles

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Deborah

By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14

Jun 26, 2016
People found this helpful0

The service we received from all involved in our sale was excellent. Staff were always friendly and very helpful and sensitive. This was a family probate sale and was handled very sensitively on our behalf. Our questions were answered fully and ... Read Full Review


What agent could do to change your mind?

We negotiated our fees which were comparable with other agent's fees. We consider that the fees were money well spent. We paid extra for the fine and country brochure which our buyers told us was instrumental in their interest in the property.


Comments on Agent Fees

We negotiated our fees which were comparable with other agent's fees. We consider that the fees were money well spent. We paid extra for the fine and country brochure which our buyers told us was instrumental in their interest in the property.

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Fantastic customer service ...

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5 Star Review
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Charles

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Joanne

By : 'AubanGroover'
Services : Sales( As a Buyer )
Sold price : £303000
Would you recommend ? : Yes
Postcode : RG17

May 23, 2016
People found this helpful0

Fantastic customer service and excellent communication. Jones Robinson were a pleasure to deal with, particularly as i was a first time buyer, everything was explained to ... Read Full Review


Comments on Agent Fees

No property to sell, all costings were clearly explained at the start.

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Excellent service. The team ...

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5 Star Review
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Deborah

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Charles

By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG14

Apr 12, 2016
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Excellent service. The team at Jones Robinson handled my transaction is a very professional and friendly manner, from efficiently brokering the initial price discussion to cajoling all parties to achieve the completion ... Read Full Review

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Throughout this somewhat ...

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5 Star Review
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Charles

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Deborah

By : 'Berkhamsted'
Services : Sales( As a Vendor )
Sold price : £268000
Would you recommend ? : Yes
Postcode : RG14

Nov 20, 2015
People found this helpful0

Throughout this somewhat protracted sale, I have received regular comprehensive, unbiased and helpful advice and guidance from Charles, Deborah and James. Any delays in the process have been entirely outside of their control. Although initially somewhat sceptical of their marketing plan, it soon ... Read Full Review

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As a first time home-buyer ...

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5 Star Review
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Charles

By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £450000
Would you recommend ? : Yes
Postcode : RG14

Oct 5, 2015
People found this helpful0

As a first time home-buyer all the staff at Jones Robinson were very helpful in advising us through each step of the process, putting us in touch with Natalie at FirstXtra to organise our mortgage for us and also at accommodating us when it came to returning to the property for multiple viewings. ... Read Full Review


What agent could do to change your mind?

The house was worth a lot more than it was originally marketed at.


Comments on Agent Fees

The house was worth a lot more than it was originally marketed at.

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I found the whole experience ...

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5 Star Review
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Charles

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Deborah

By : 'Bruce'
Services : Sales( As a Vendor )
Sold price : £447000
Would you recommend ? : Yes
Postcode : RG14

Sep 15, 2015
People found this helpful0

I found the whole experience of selling my father's house was made easy and conducted very efficiently, everyone at Jones Robinson was extremely helpful, giving very good advice throughout. Despite unexpected complications I was advised well to a good conclusion. I would recommend Jones Robinson to ... Read Full Review


What agent could do to change your mind?

I feel that the fees were reasonable and fair, inline with the fees my own solicitor would have charged for winding up my late father's estate.


Comments on Agent Fees

I feel that the fees were reasonable and fair, inline with the fees my own solicitor would have charged for winding up my late father's estate.

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Charles was great and very ...

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5 Star Review
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Charles

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Deborah

By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £227000
Would you recommend ? : Yes
Postcode : RG19

Feb 18, 2015
People found this helpful0

Charles was great and very easy to deal with. He had our house on the market very quickly and sold within a couple of weeks even with tenants in situ. Deborah was fantastic making sure that the chain kept moving and keeping me updated all the time. We will be using Jones Robinson again in the ... Read Full Review

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Thank you Charles, Sara and ...

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5 Star Review
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Charles

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Sara

By : 'Debbie'
Services : Sales( As a Vendor )
Sold price : £221000
Would you recommend ? : Yes
Postcode : RG14

Sep 23, 2014
People found this helpful0

Thank you Charles, Sara and Deborah for selling our house in such a short time and exceeding our expectations of the value! We couldn't have chosen a better company to guide us through the process and to help along the way as and when we needed it. A five star ... Read Full Review

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We appointed Jones Robinson ...

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5 Star Review
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Charles

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Deborah

By : 'Don'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG18

Feb 4, 2014
People found this helpful1

We appointed Jones Robinson to sell our property as we had used them before when we purchased the property. They had a very innovative approach to selling what was quite a unique cottage. A buyer was found within seven days and the deal was agreed. Though we subsequently suffered a very torrid time ... Read Full Review

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A drawn out purchase was ...

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5 Star Review
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Charles

By : 'Mossy123'
Services : Sales( As a Buyer )
Would you recommend ? : Yes

Jan 6, 2014
People found this helpful0

A drawn out purchase was handled with great care and professionalism by Charles. He had a great challenge handling an awkward vendor and at times a frustrated purchaser. At one point he was instrumental in fixing a relationship between V and P that was heading for a mexican stand off! He is ably ... Read Full Review

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We were so impressed with ...

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5 Star Review
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Wendy

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Charles

By : 'Stacie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG18

Dec 2, 2013
People found this helpful0

We were so impressed with Charles and his team, from our initial enquiry through to exchange. It was all made very easy for us. They are friendly and professional, keeping us informed at all times even late in to the evenings. I couldn't recommend Jones Robinson highly ... Read Full Review

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From day one we have received ...

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5 Star Review
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Charles

By : 'Ady'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG19

Nov 15, 2013
People found this helpful0

From day one we have received a professional and extremely helpfull service from Charles and his team. When we saw a new development was due to start and decided to proceed with the sale of our property, Charles and his team went in to action and an offer on our property was made and accepted ... Read Full Review

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We had excellent service from ...

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Charles

By : 'Ken'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14

Aug 24, 2013
People found this helpful0

We had excellent service from the start. The Probate valuation was done very promptly and efficiently.The sales documents were very well presented and accurate. The staff were always very helpful and polite. We would recommend Jones Robinson to anyone who wished to buy or sell a property and would ... Read Full Review

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Best estate agents I've ever ...

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5 Star Review
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Charles

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Deborah

By : 'Jane'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14

Jul 10, 2013
People found this helpful2

Best estate agents I've ever used. Despite a difficult market and needing to sell from October 2012 so just before Christmas managed to find many prospective buyers to view. Once a buyer was found Jones Robinson staff liaised constantly with buyer, seller and the solicitors keeping everybody up ... Read Full Review

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I recently sold and purchased ...

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5 Star Review
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Charles

By : 'Joe'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14

Apr 29, 2013
People found this helpful0

I recently sold and purchased a house through Jones Robinson in Newbury and having used other estate agents in the past I have to say I was exceptionally pleased how they handled the whole situation, they managed the chain brilliantly. They were very personable and exceptionally professional ... Read Full Review

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Charles put me at ease with ...

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Charles

By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX12

Dec 1, 2012
People found this helpful0

Charles put me at ease with the process and made me feel that would take the stress out of selling. They communicated regularly, accompanied all the viewings and made the sale smooth. All the staff I dealt with we're polite and ... Read Full Review

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I cannot fault the service ...

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5 Star Review
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Charles

By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes

Oct 19, 2012
People found this helpful0

I cannot fault the service received from Jones Robinson. Charles was more than happy to come and review the property and offer advice early in the process and well before we were ready to put it on the market, once we were ready to go everything progressed smoothly. Appointments were always made in ... Read Full Review

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Jones Robinson Estate Agents
Branch-Newbury,RG14