This place is an absolute joke. I called in and was met with the rudest, most unprofessional attitude I've ever encountered. The person on the other end of the line sounded like they hated their job and anyone who dared to call. They fired questions at me like I was on trial, and then had the audacity to put me on hold for a ridiculous ten minutes, without any explanation or apology.

I don't know how this place stays in business with such terrible customer service. Save yourself the headache and steer clear of Ashley Samuel Letting Agents. Trust me, you'll thank me later.

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• Experience: Would you recommend ? : No

If I could give a zero score I would

very rude and unprofessional staff

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• Experience: Would you recommend ? : No

If i could i would put 0 stars . Firstly they hook you into a 6 month contract which actually means you have to stay for 8 months as they told me 2 month notice needs to be given after 6 months . They charge way to much rent for a property with no air flow or windows for that matter. They have not once replied to any of my concerns or decide to apologise /address them for all the problems i had. When i first moved in i had a big cocrach problem , that was sorted after 2 months . Great . Then at the same time i had a very big any problem that was never really solved and till the end of the tenancy only got worse . I couldnt leave a drunk of juice for more then 10 minutes as ants would come and climb into my cup. My health got very bad from the lack of air/sun in that property . There was 2 windows in the studio that in the end turned out to be borded up from the other side. Even if they would of opened it would of led to a boiler room (another closed room ) outside meaning  if there was a gas leak i would be the first one to not wake up . There was a fire alarm that would go off in the whole building constantly . They couldn't figure out why . Everyone got woken up at 4 am on a bank holiday and no one could turn the fire alarm off till nearly 7 am that day as no one works on a bank holiday. We stood outside in the cold for nearly 3 hours  . On top of all this when they finally turned the main fire alarm off completely there was a constant beeping noise from the fire mains box which was outside my studio which meant i couldnt sleep at night at all . In addition to this when i spoke to other tenants one of them disclosed to me that they entered her property without informing her and they just walked in while she was there present at the time. I cant imagine how many times they entered my property without me being present or informing me. On top of all of this i was paying council tax to live in crackhead alley and not have a appropriate bin to put my rubbish.  They informed to put it oustide the bus stop but when i was walking one morning i saw a enforcement officer going through the rubbish who told me that this was littering and will be fined for it . I wrote multiple emails to my living condition to which i never got a official reply almost as if to say if they dont reply the dont take responsibility for any of it . The icing on the cake was the rat or creature living in my vent who would screach and run across my vent leaving dust to fall through it onto my floor. It was scary . Soon the screws were very loose and it became apparent that the creature would soon fall through . My prayers are with the person that moved to flat 21 in the alley way by the agency as during this heatwave they must be burning alive inside with the ants . I was a good tenant who always paid my rent but i had the rude lady Poppy who would always challenge me and get very rude . If you are supposed to work with people please do fix your attitude towards them as you will not get far in life  . Only person that would speak to me in a proffesional manner was sam (i think that was his name ) he always tried to reply to me and worked around the fact that i work full time so i cant always be available for maintenance issues . Apart from that it was 8 months of hell . I have attached pictures as to how much of hell it was. Please do double check your room 20 times before you rent with this agency as they arent much help after you sign the contract . To think they would still rent this same studio is disgusting they have no shame. Also dont let them bump the price up like they did to me. Advertised as 800 and in the day before signing contract he called me to say actually its 850 and landlord said someone else was interested and they offered 850. Thieves and liars.  In conclusion ive been waiting to post this until i get my deposit back which i did in full finally today but i dont want anyone else having any kind of experience like me that why i am writing this review. Thanks for reading and i do apologise it was so long also do apologiseif your ar eating as this pictures are not what you want to see .

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Avoid this very UNPROFESIONAL COMPANY. The website telephone number does not work and there is some scam going on behind the scenes! All using different mobile numbers, and no one takes viewings seriously. I am reporting this company to the regulator as reading all the other reviews people like me are clearly being targeted for a scam! DO NOT PUT MONEY WITH THIS COMPANY YOU HAVE BEEN WARNED!!!

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Thankfully I did not engage myself with this 'agent' I am so glad seeing the bad reviews and trust me, when you see red flags, believe them.
Of course they'll always catch you with cheap prices but can you really get over the rudeness of staff for that price?
I was called after sending a request from an ad on a website, they started profiling me without manners to know if I earn enough, that's okay... kind of.
However after pointing out at two major misleading mistakes on the ad (availability date and rent price!!) The person on the phone INSULTED me and ironically told me to 'do my job'.
If you don't mind renting from the sort of company who behaves like that on a first call, then you see the bad reviews of people who actually rented with them, needless to say more.

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• Experience: Would you recommend ? : No