An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They also ensure that any repairs are addressed as soon as possible. They are a pleasure to deal with!

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• Experience: Would you recommend ? : No

They sold my property and although the solicitors were slow during the process, Bailey and Staples kept pushing every week to get it through and kept me updated throughout. Couldn't fault them and their customer service. So pleased to finally have it sold!

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No

Just another disgusting letting agency messing with people's lives, feigning being a landlord on OpenRent.

Five days ago I enquired about a property that cost £400 PCM on OpenRent.co.uk with the sole intention of contacting a landlord directly because of how I've been appallingly treated for almost six weeks from these so called letting "agents."

For the first 24 hours I was convinced I was talking to the landlord as I stated I wanted to contact landlords directly, and the T&Cs of OpenRent clearly state that the landlord is required to be present on site - even if another person (i.e. a friend of the landlord) conducts the viewing.

I stated several times that money would not be an issue, for sensitive and personal reasons that I was willing to disclose, I desperately need to move away and start a new life. Me and my guarantor would have been able to rent this place for at least 20 years with our savings. I offered to pay a full 6 month tenancy up front, in advance to the landlord.

It was evident they were either trying to waste time or passing my case around between "agents" when they asked me my age twice, talking about calculating how much housing benefit I'd receive for a second time.

I pretty much had to spam them to get a reply since I have been left worrying about applications for well over a month. My message was met with excuses about how my notifications came out of hours so they weren't seen, as though it's impossible to check your inbox.

Finally after enquiring by phone and having them speak to my guarantor, I shortly received this e-mail: "At present due to your age their concern is the level of housing benefit entitlement once your six month tenancy is up, this will only be £50 per week and would be too little to cover the rent on your own." They had never been informed I am in the ESA support group and would be entitled to PIP, they didn't even ask. I doubt they cared. If they explained the situation at all to the landlord there would be no concern about financial issues.

Overall this experience has been terrible, the spelling and grammar of these agents is far below your average English GCSE paper, alongside the response times and lack of concern for sensitive cases this experience was nothing short of a joke.

Yes, I have copy and pasted my review, I'd rather not type out straight facts three times in a row on different reviewing platforms. If you would like an idea of their level of professionalism please see

https://uk.trustpilot.com/reviews/601c1cbf679d9708d8259c92

And the replies to the negative reviews here - shorturl.at/aglrO

They are claiming that I am name calling out of anger, however my review is unedited and I will not edit it for the simple fact the original review can be seen which is polite and nothing but true.

I wish they were as passionate and emotionally invested in helping clients as they were replying to reviews. I'd have a place already.

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• Experience: Would you recommend ? : No

Fantastic, professional service. Every time I thought I knew what I was paying for, they added something else that I was getting for my money.

They recommended properties for consideration, went on viewings for us, negotiated a price with the vendor, itemised works required to improve it to a letting standard, arranged all the works, advertised the property, vetted prospective tenants, then set up the tenancy. I basically didn't have to do a thing.

Amazing value, highly recommended to anybody looking to buy or let a property.

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• Rent PCM : £undefined
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• Experience: Would you recommend ? : No