Baillie White Lettings & Management

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Baillie White Lettings & Management aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following complaints procedure. If you believe you have a grievance, please write in the first instance to Phillippa Baillie-White at the address below: pippa@baillie-white.co.uk or alternatively Baillie White Lettings & Management Suite A Basilica House 334 Southend Road Wickford SS11 8QS The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date. If you remain dissatisfied with the result of the internal investigation, please contact Phillippa Baillie-White who will revise the complaint. Following the conclusion of our in-house review we will write to you with a final written statement. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Redress Scheme – Baillie White Lettings & Management PRS022100

Last updated at 11/24/2020, 3:45:09 AM by allAgents