The UK's Largest Customer Review Website for the Property Industry
Black Katz
4.9/5, 611 Reviews
95% Recommended
94% letting valuation accuracy
91% letting fee satisfaction
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
The UK's largest customer review website for the property industry.
Black Katz
22 West Hampstead Mews,NW6 3BB
Certified Customer Experience
Report Summary
Report generated on (30 April 2025 @ 03:58:32)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Matt Glancy on 28th Feb 2025
5 Star Review
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all stages.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Stephen kemp on 22nd Oct 2024
5 Star Review
Was an easy process working with them and always quick communication.
Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on with his other prospective property’s.
This flat ended up being much better.
Erika has also been extremely quick and clear with communication and answering our questions in a timely manner. As well as being patient with us whilst we sort documentation which is much appreciated.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Zak on 7th Oct 2024
5 Star Review
Been working with Erika at Black katz for many years and happy to recommend her and them to any landlord
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Johnny & Erika on 29th Sep 2024
5 Star Review
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jon on 28th Sep 2024
5 Star Review
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any other prospective tenants.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 30/04/2025
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Latest Reviews
Stephen kemp
Johnny & Erika
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 91.00% | £310 | £9,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 80 | 3 | 410 | 70 | 0 | 1 | 0 | 0 | 38 | 9 |
Address
Black Katz
22 West Hampstead Mews, London, Greater London
NW6 3BB
020 7328 5000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 09:30 - 18:30
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Black Katz Branches (View All 4)
Only positive experience in ...
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5 Star Review
By : 'Matt'
Branch : West Hampstead, 22 West Hampstead Mews
Services : 2
Would you recommend ? : Yes
Postcode : NW2
Feb 28, 2025
People found this helpful
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all ... Read Full Review
Comments (0)
Was this helpful?:
Matt Glancy said about Black Katz
Services : 2Date: 28th Feb 2025
I have completed a tenancy agreement, extension and change of tenancy with Black Katz and they have been my only pleasurable estate agent experience in London, very quick and transparent at all stages.
The UK's Largest Customer Review Website for the Property Industry
Was an easy process working ...
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5 Star Review
Erika
By : 'Stephen'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : NW10
Oct 22, 2024
People found this helpful0
Was an easy process working with them and always quick communication. Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on ... Read Full Review
Comments (1)Was an easy process working with them and always quick communication.
Was this helpful?:
Stephen kemp said about Black Katz
Services : Letting( As a Tenant )Date: 22nd Oct 2024
Was an easy process working with them and always quick communication.
Even when we did not receive the first property because of an indecisive landlord, we stayed in contact with agent Jonny who quickly found us a new property that suits in a similar area. He did not just abandon us and get on with his other prospective property’s.
This flat ended up being much better.
Erika has also been extremely quick and clear with communication and answering our questions in a timely manner. As well as being patient with us whilst we sort documentation which is much appreciated.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Oct 27, 2024Stephen, Many thanks for your review. Johnny and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Been working with Erika at ...
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5 Star Review
Erika
By : 'Zak'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW2
Oct 7, 2024
People found this helpful0
Been working with Erika at Black katz for many years and happy to recommend her and them to any ... Read Full Review
Comments (1)Was this helpful?:
Zak Heller said about Black Katz
Services : Letting( As a Owner )Date: 7th Oct 2024
Been working with Erika at Black katz for many years and happy to recommend her and them to any landlord
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Oct 20, 2024Zak, Thanks for your review, really pleased you are happy with Erika and the service. Thanks again. Regards, Andrew Andrew...
Great ...
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5 Star Review
Johnny
Erika
By : 'Johnny'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : N2
Sep 29, 2024
People found this helpful0
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & ... Read Full Review
Comments (1)My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
Was this helpful?:
Johnny & Erika said about Black Katz
Services : Letting( As a Tenant )Date: 29th Sep 2024
My agent was Johnny who was really, really helpful. The communication was easy and super fast. I asked a lot of questions during my process & Johnny & Erika always responded me promptly & kindly. Erika, who helped me to do the administration also was professional & kind.
I was worried at first because the website was not user friendly in my opinion, but my experience with Johnny & Erika from Black Kats was fantastic.
I will definitely call them for my next move!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Sep 30, 2024Many thanks for your review. Johnny and Erika will be really pleased you were happy. Thanks. Regards, Andrew Andrew...
Excellent ...
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5 Star Review
Erika
By : 'Jon'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2350
Would you recommend ? : Yes
Postcode : NW10
Sep 28, 2024
People found this helpful0
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any ... Read Full Review
Comments (1)Was this helpful?:
Jon said about Black Katz
Services : Letting( As a Tenant )Date: 28th Sep 2024
We have had a very positive experience liaising with Black Katz as prospective tenants to our current place. Erika was our move-in manager and she made the move-in process very easy for us. She was very efficient, yet patient and understanding. Will definitely recommend Black Katz and Erika to any other prospective tenants.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Sep 30, 2024Jon, Thanks for the review. Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
As an international student ...
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5 Star Review
Erika
By : 'Deniz'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : NW10
Aug 16, 2024
People found this helpful0
As an international student that will move to London, I have to say that it has been an intense process especially in terms of international banking systems and hardships regarding them. However, Black Katz, and especially Erika, have been so helpful. They responded with utmost speed and help to ... Read Full Review
Comments (1)Was this helpful?:
Deniz said about Black Katz
Services : Letting( As a Tenant )Date: 16th Aug 2024
As an international student that will move to London, I have to say that it has been an intense process especially in terms of international banking systems and hardships regarding them. However, Black Katz, and especially Erika, have been so helpful. They responded with utmost speed and help to each of my and my friends’ inquiries and they made the whole process easy and smooth. I am so grateful that the service that was implemented was like this, thank you so much.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Aug 17, 2024Deniz, We are really pleased you were happy with the service, Erika will be very happy. Thanks for the review. Regards, Andrew Andrew...
Thanks Alessandro for ...
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5 Star Review
Alex
By : 'Hessam'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE8
Aug 16, 2024
People found this helpful0
Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and ... Read Full Review
Comments (1)Was this helpful?:
Hessam said about Black Katz
Services : Letting( As a Tenant )Date: 16th Aug 2024
Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and swift.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Aug 17, 2024Hessam, Many thanks for the review. Really pleased you were happy with the service of Alessandro. Thanks again. Regards, Andrew Andrew...
Lisa was very helpful (and ...
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5 Star Review
Lisa
By : 'Ruksana'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW1
May 20, 2024
People found this helpful1
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem ... Read Full Review
Comments (1)Was this helpful?:
Ruksana Begum said about Black Katz
Services : Letting( As a Tenant )Date: 20th May 2024
Lisa was very helpful (and patient!) when it came to supporting us through the checks process . She was responsive and answered all questions that we had, and made the process easy to follow and problem free.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
May 27, 2024Ruksana, Many thanks for your email, Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
Their customer service was ...
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5 Star Review
Gemma
Johnny
By : 'Patrick'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : NW6
Dec 4, 2023
People found this helpful0
Their customer service was great, and the staff were very responsive to our questions. Their policy of granting the tenancy to the first valid tenants who pay the deposit is much better than encouraging bidding wars (and means the listed price actually has some meaning). I will look forward to ... Read Full Review
Comments (1)Their customer service was great, and the staff were very responsive to our questions.
Was this helpful?:
Patrick said about Black Katz
Services : Letting( As a Tenant )Date: 4th Dec 2023
Their customer service was great, and the staff were very responsive to our questions.
Their policy of granting the tenancy to the first valid tenants who pay the deposit is much better than encouraging bidding wars (and means the listed price actually has some meaning).
I will look forward to renting through Black Katz again.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Dec 18, 2023Patrick, Many thanks for your review. We are really pleased you were happy with the service. Thanks. Regards, Andrew Andrew...
We have been very happy with ...
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5 Star Review
Gemma
By : 'Patrizia'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2685
Would you recommend ? : Yes
Postcode : NW2
Sep 18, 2023
People found this helpful0
We have been very happy with the professional and efficient service we have received. Gemma has been wonderful and made our experience very stress free. Wouldn't hesitate to recommend Black Katz! Thank you ... Read Full Review
Comments (1)We have been very happy with the professional and efficient service we have received.
Was this helpful?:
Patrizia fierro said about Black Katz
Services : Letting( As a Tenant )Date: 18th Sep 2023
We have been very happy with the professional and efficient service we have received.
Gemma has been wonderful and made our experience very stress free.
Wouldn't hesitate to recommend Black Katz!
Thank you Gemma
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Sep 25, 2023Patrizia, Many thanks for your review. Really pleased you were happy with the service Gemma provided, she will be really pleased. Thanks again. Regards, Andrew Andrew...
Very attentive. Helped with ...
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5 Star Review
Gemma
By : 'Emily'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
Sep 13, 2023
People found this helpful0
Very attentive. Helped with any queries during the process and made the process as smooth as ... Read Full Review
Comments (1)Was this helpful?:
Emily Pettican said about Black Katz
Services : Letting( As a Tenant )Date: 13th Sep 2023
Very attentive. Helped with any queries during the process and made the process as smooth as possible.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Sep 16, 2023Emily, Many thanks for your review, Gemma will be really pleased you were happy. Thanks again. Regards, Andrew...
I think Black Katz provides ...
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5 Star Review
Gemma
By : 'Jiaxi'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Jul 31, 2023
People found this helpful0
I think Black Katz provides really reliable and professional service! We are fully ... Read Full Review
Comments (1)Was this helpful?:
Jiaxi Dong said about Black Katz
Services : Letting( As a Tenant )Date: 31st Jul 2023
I think Black Katz provides really reliable and professional service! We are fully satisfied.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Aug 6, 2023Jiaxi, Many thanks for the review. The West Hampstead Team will be really pleased. Thanks again. Regards, Andrew Andrew...
very professional and made a ...
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5 Star Review
Gemma
By : 'Anabel'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
Jul 28, 2023
People found this helpful0
very professional and made a smooth transition for us into our new ... Read Full Review
Comments (1)Was this helpful?:
Anabel said about Black Katz
Services : Letting( As a Tenant )Date: 28th Jul 2023
very professional and made a smooth transition for us into our new flat
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Jul 31, 2023Anabel, Many thanks for your review. The West Hampstead Team will be really pleased. Thanks again. Regards, Andrew Andrew...
As first time renters and uni ...
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5 Star Review
By : 'Letitia'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SE1
Jul 13, 2023
People found this helpful0
As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well organised. We would really recommend them. Thank you for helping us ... Read Full Review
Comments (1)Was this helpful?:
Letitia Lovatt said about Black Katz
Services : Letting( As a Tenant )Date: 13th Jul 2023
As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well organised. We would really recommend them. Thank you for helping us find the perfect flat!
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Jul 17, 2023Letitia, Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
My Husband and I used Black ...
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4 Star Review
Gemma
By : 'Haneelam'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
Jun 30, 2023
People found this helpful0
My Husband and I used Black Katz for the first time to find a property to rent. We are really happy with the way everything has been managed and dealt with. We were able to view the property we wanted to rent immediately and our tenancy agreement was signed and finalised within 10 days of viewing ... Read Full Review
Comments (0)Was this helpful?:
Haneelam Bhachu said about Black Katz
Services : Letting( As a Tenant )Date: 30th Jun 2023
My Husband and I used Black Katz for the first time to find a property to rent. We are really happy with the way everything has been managed and dealt with. We were able to view the property we wanted to rent immediately and our tenancy agreement was signed and finalised within 10 days of viewing the property. There were some issues with the Landlords office however Gemma Love, our Move In Manager, did everything she could to resolve the issue for us. Gemma was brilliant; she remained clam, patient and was reassuring when we were panicking. She responded immediately to all our emails and calls. We can't thank Gemma enough for her hard work and efforts.
The UK's Largest Customer Review Website for the Property Industry
Shayla was great - she ...
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4 Star Review
Shayla
By : 'Tobylampert@gmail.com'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N7
May 16, 2023
People found this helpful0
Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure and have to meet the demands of the ... Read Full Review
Comments (0)Was this helpful?:
Tobylampert@gmail.com said about Black Katz
Services : Letting( As a Tenant )Date: 16th May 2023
Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure and have to meet the demands of the landlord.
The UK's Largest Customer Review Website for the Property Industry
Everyone was so lovely and ...
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5 Star Review
Amy
By : 'Morgan'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
May 2, 2023
People found this helpful0
Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much ... Read Full Review
Comments (1)Was this helpful?:
Morgan Clarke said about Black Katz
Services : Letting( As a Tenant )Date: 2nd May 2023
Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much easier.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
May 8, 2023Morgan, Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew...
It was very efficient and ...
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5 Star Review
Lisa
By : 'Ingrida'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N2
Mar 24, 2023
People found this helpful0
It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing ... Read Full Review
Comments (1)Was this helpful?:
Ingrida Sragauskaite said about Black Katz
Services : Letting( As a Tenant )Date: 24th Mar 2023
It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing assistance.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Mar 27, 2023Ingrida, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black...
Do not rent through ...
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1 Star Review
By : 'Andrea'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SE1
Mar 21, 2023
People found this helpful1
FOR YOUR OWN SAKE, AVOID AT ALL COSTS. Since before even moving in, dealing with Blackkatz has been the most frustrating experience I have ever had. I work in hospitality and know how horrible customer service jobs can be, but we have been dealing with maintenance issues from day one and over and ... Read Full Review
Comments (2)FOR YOUR OWN SAKE, AVOID AT ALL COSTS.
Was this helpful?:
Andrea said about Black Katz
Services : Letting( As a Tenant )Date: 21st Mar 2023
FOR YOUR OWN SAKE, AVOID AT ALL COSTS.
Since before even moving in, dealing with Blackkatz has been the most frustrating experience I have ever had. I work in hospitality and know how horrible customer service jobs can be, but we have been dealing with maintenance issues from day one and over and over again they are ignored and mishandled. Two formal complaints have got us absolutely nowhere- we got a voucher for JustEat for 100£. Don't know how that's supposed to make up for months of living with visible damage from leaks, a broken fridge, broken blinds, broken cupboards, broken oven. Even when trying to organise contractor & engineer appointments, they call us the morning of and say “Is someone home? They're outside!” with no warning and nobody is there! When we make appointments nobody shows up and then they blame us for missing the call-out when we were home and nobody phoned us to ask to be let in. No clue how then hell they have so many positive reviews. They're absolutely useless to the point of neglect.
The UK's Largest Customer Review Website for the Property Industry
By : Black Katz
Apr 4, 2023Andrea, We are sorry that you have felt the need to complain. Good Customer Service is really important to us which is why we get so many positive reviews. With the greatest respect your...
Rented my 1 bedroom with ...
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5 Star Review
Zia
By : 'Omar'
Branch : Camden West Central Office, 69 Parkway
Services : Letting( As a Owner )
Rent PCM : £1776
Would you recommend ? : Yes
Postcode : N7
Nov 21, 2022
People found this helpful2
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my ... Read Full Review
Comments (2)Was this helpful?:
Omar Amin said about Black Katz
Services : Letting( As a Owner )Date: 21st Nov 2022
Rented my 1 bedroom with BlackKatz and within 24hrs they had a tenant for me. As I first time landlord I appreciate Dani and Zia keeping me in the loop and helping me understand my obligations.
The UK's Largest Customer Review Website for the Property Industry
By : Andrew Black
Nov 26, 2022Omar, Many thanks for your review. Really pleased you were happy with the service. Dani and Zia will be really pleased. Thanks again. Regards, Andrew Andrew...
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