The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
Loading...
4.9/5, 54 Reviews
100% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Equity London Ltd
180 Bexley Road, London, Greater London
SE9 2PH
0208 855 0212
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
29 | 0 | 22 | 0 | 0 | 0 | 0 | 0 | 3 | 0 |
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 0% | 100% | £0 | £0 |
Lettings | 100% | 99% | £850 | £1,500 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Equity prides itself on the level of its customer service. However, there may be occasions when our service falls short of your expectations. Outlined below is a guide designed to help you make us aware of your views so we can address your concerns. To ensure your maximum protection, our complaint procedure has been designed to meet the requirements of all the regulatory authorities that control our business. In the first instance we would encourage you to discuss any problems verbally and informally with your principle contact within the company. If this does not resolve your concerns, then the formal two step complaint procedure below can be invoked. Step 1 Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve this matter. You can do this by writing to:- Equity London Limited Administration Support 180 Bexley Road Eltham London SE9 2PH Or forward full details of your dissatisfaction by email to:- info@equityldn.co.uk - Your concerns will be considered by a manager, who will investigate the matter - We will send you written acknowledgement within five working days of the first notification - An internal investigation into your complaint will be undertaken - You will receive full detailed response within 21 days - It is hoped that this response will resolve the matter to your complete satisfaction Step 2 After receiving our response, if you feel your complaint has not been fully addressed please let us know, again in writing. - Your letter/email will be acknowledged within five working days of receipt - Your concerns will be considered by a different member of the residential lettings team who has not been involved in the initial determination - You will be contacted usually within a further ten days to inform you of the conclusions reached, this response will be the final viewpoint of the company If you are still unhappy We are committed to ensuring all concerns are fully and fairly addressed and we respect your right to refer any complaint to a third party. Therefore in our final letter to you we will provide you with the details of the regulatory bodies who you can approach for further arbitration. We are members of both the Association of Residential Lettings Agents (ARLA) and The Property Ombudsman (TPO). Please note – you will need to complete our internal complaints procedure before you can refer your concerns to any regulatory body.
Last updated at 7/25/2022, 7:24:24 AM by allAgents
Alex
Irene
By : 'Tracey'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE9
I have used Equity to rent my property, quick efficient and no messing about, they helped me with all my queries and I would recommend them highly. Tracey ... Read Full Review
Alex
Irene
By : 'Shane'
Branch : Eltham, 180 Bexley Road
Services : Property Management
Would you recommend ? : Yes
Postcode : SE9
I had a property that was eating too much of my time and i found Equity London. Want a find, Professional, no fuss, straight to it..........absolutely amazing. Well recommended, took a load off my shoulders, thank ... Read Full Review
Very reasonable!
Alex
By : 'Christine'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE9
I have rented a property via Equity London and found the whole service professional at all levels. All queries were dealt with, all questions answered. Alex ensured everything was taken care of for the new tenants moving in when I vacated the property, in the same professional manner he took care ... Read Full Review
All good
Lucy
By : 'Andy'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : DA14
I recently rented a property through Equity and I must say I was very impressed with their professionalism, from booking the viewings, to moving in. They made the whole process stress free. Would highly ... Read Full Review
Good
Alex
Alex
By : 'Mr.'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : DA15
I instructed the services of equity to manage my property whilst I went oversea to work. They found me a suitable tenant quickly and at a higher rent than I was expecting, they regularly visited the property and sent a condition report with photos so I could see the property was being well looked ... Read Full Review
GOOD
Kirsty
By : 'Karen'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE6
I rented my flat through Equity. Absolutely amazing service! Couldn't recommend more! Wonderful customer service and would definitely use ... Read Full Review
Fairer than most. Good value for money.
Alex
By : 'Becky'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : DA16
I have very recently rented a home through Equity. From start to finish the whole transition was dealt with professionally and efficiently with no problems what so ever. Alex was extremely helpful and friendly and I am very much looking forward to the coming years in my new home. Thanks ... Read Full Review
Alex
By : 'Ed'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Alex was great to deal with and his hard work was greatly appreciated. He found the right balance between being personable and professional and seemed to be working in our interest. He was always happy to take calls regarding questions and communicated well re viewings. We would highly ... Read Full Review
The notion of Agency fees is a bit of a joke considering the amount of time and work applicants have to give with providing reference evidence, however on this occasion Alex's level of professionalism meant we didn't mind so much.
Alex
By : 'Stasi'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
We've only started renting a property with Equity recently, but despite our tight moving date, Alex has been ever so helpful and dedicated to getting everything done properly, going above and beyond for his clients. We would definitely recommend Alex, team and Equity, as so far they have been super ... Read Full Review
Alex
Irene
By : 'Caroline,'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : DA15
Alex and Irene were not only a delight to talk to they were also very hard-working. We were very new to the process of renting a house, they were very helpful at every stage. they went above and beyond for us,we are very grateful to ... Read Full Review
Alex
Kirsty
By : 'Winther'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
I have now lived in London for over seven years and have in that time never come across a more friendly and competent letting agency than Equity London Ltd. I have had plenty of previous experience renting properties in London, both private and through agencies, and know that being a London tenant ... Read Full Review
Alex
By : 'Mr'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SE28
Equity London Ltd made us feel valued as a landlord listened to our requirements. They also took control of the marketing and referencing of our tenants in a way that filled us with confidence that we have the correct tenants for our property. I will be using Alex and his team again if and when ... Read Full Review
very competative
Alex
By : 'Debbie'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : DA1
We have had an excellent experience with Alex from Equity, very helpful and courteous throughout, we had a very bad experience with another estate agent and Alex and his company were like a breath of fresh ... Read Full Review
By : 'heidi'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : SE9
Lovely, lovely people. We really had our hearts set on a property after looking for so long. We were able to go with it straight away, prev' been told by so many agents that there had to be multiple viewings and then we'd be too late. It took a couple of weeks to sort everything but that was more ... Read Full Review
Alex
Kirsty
By : 'Mrs'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA8
I am a Landlady that rents several properties. One of my properties became available and one of my very good friends recommended Alex at Equity of London because of their impeccable service that they had provided. I met Alex at the property, his knowledge of the Letting Industry was exceptional ... Read Full Review
Alex
By : 'Paulina'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE9
We found Alex very helpful and professional, he found us a suitable tenant very quickly. We would use Equity Ltd ... Read Full Review
Alex
By : 'Paulina'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE9
We found Alex very helpful and professional, he found us a suitable tenant very quickly. We would us Equity Ltd ... Read Full Review
Alex
By : 'Gaby'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DA16
I am very pleased with the service at the Equity Ltd. All formalities relieved ourselves with Alex, who was very nice and helpful. If I have ever had to rent a house that's for sure by this ... Read Full Review
Alex
By : 'Himat'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DA16
What can I say, fantastic and professional service. I had this property on the market to LET through another agent since Nov 13 and not yet let. I saw Alex at Equity London and the property was rented within a week and found me a very good tenant. He is friendly and very helpful. I would really ... Read Full Review
Kirsty
Alex
By : 'Danielle'
Branch : Eltham, 180 Bexley Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE6
My partner and I were looking for our first home together back in October 2013, which was becoming much more hassle than we anticipated. Due to our different working schedules and my contract on my previous home coming to an end, we were limited to certain options and viewings. As soon as we ... Read Full Review