House2Homes Estate Agency

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Complaints Procedure

House2Homes Estate Agency Internal Complaints Handling With House2Homes Estate Agency, we will not give you a reason to complain, However if you feel you need to, our Complaint policy is set out below. If you have a complaint relating to House2Homes Estate Agency Limited, we would ask you to talk to us about the issue or concern you may have. The first stage is by emailing us at enquiries@house2homesestateagency.co.uk or writing a letter to: House2Homes, 15 Ariane Place, Waterside, Leicester, LE4 5AL Your letter should clearly state why you are dissatisfied. Our team will aim to deal with the complaint efficiently and fairly in accordance with our complaints procedure A letter of acknowledgement will be sent to you within three (3) working days. This will allow the company to carry out an investigation in regards to your compliant. We may ask for additional information, if this is required to assist in resolving the matter. A formal written outcome of this investigation will be sent to you within 8 weeks. In all but exceptional cases, upon receipt of your complaint, House2Homes Estate Agency will have issued you with its final response by letter, this will be accompanied by the Ombudsman for Estate Agents Consumer Guidelines. If you are still not satisfied with the action taken by House2Homes Estate Agency you can write to: The Property Ombudsman Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 333306 Email: admin@pos.co.uk The Ombudsman for Estate Agents will consider your complaint, taking in to account any points made by yourself and that of House2Homes Estate Agency --------------------------- Complaint Received ? Compliant acknowledged within three working days of receipt ? Full and Thorough Investigation Undertaken. ? Written Outcome of Investigation issued within 15 working Days ? Eight Weeks ? Consumer Remains Unsatisfied ? Issue a written statement setting out the review findings and expressing your final viewpoint, Including any offer made ? Undertake a prompt and detached review by staff not involved in the transaction ? Internal complaints handling concluded

Last updated at 1/17/2019, 11:12:04 AM by allAgents

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