The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.8/5, 6615 Reviews
95% Recommended
96% sales valuation accuracy
87% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
1273 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 96% | 87% | £43,000 | £8,000,000 |
Lettings | 87% | 87% | £254 | £5,200 |
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Daniel
By : 'Maddie'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW9
Daniel was super helpful and answered all my questions as a first time renter in ... Read Full Review
Daniel
By : 'Tiegan'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Daniel was both helpful, friendly and professional throughout. Daniel went out of his way to ensure the viewing was at a time that suited us best and answered all our questions with a smile as well as being super accessible to contact. Highly ... Read Full Review
Alexander
By : 'mary'
Branch : Lewisham, 8 Blackstock Rd, Finsbury Park
Services : Property Management
Would you recommend ? : No
Postcode : E3
Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par! Does not respond to emails, blames the client and is as cold you when you point out gaps. However, the costs of the works are always deducted from the rent. Also, one of their contractual lines is we will ... Read Full Review
Joao
By : 'Gabor'
Branch : Canada Water, Unit 2 Montreal House, Surrey Quays Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE10
Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues quickly. The experience has been superb, both from marketing and day-to-day management. They are reliable, responsive and completely customer-focused. I can ... Read Full Review
Nicola
By : 'Alex'
Branch : Finsbury Park, 8 Blackstock Road
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : N15
Nicola Dawkins was EXCELLENT. Would work with her again. Thank you too Nadia. Top ... Read Full Review
Alexander
By : 'Introduction'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : E1
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we got these issues resolved but it was like pulling teeth. Constant ... Read Full Review
Nathan
By : 'Samuel'
Branch : Bow, 634-636 Mile End Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
It was a great and welcoming viewing experience. Thanks, Nathan Ellis. I much appreciate your guide round the ... Read Full Review
Beth
By : 'Marissa'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE17
I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very beginning to the end (on a very long Sale!) . Thanks for ... Read Full Review
Beth
By : 'Rachel'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE15
Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team very professional, responsive and transparent. The flat sale went very smoothly and I would have no hesitation in recommending Beth to anyone looking to buy/sell a property in the ... Read Full Review
Lala
By : 'Lewis'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE5
Property was not what we were looking for however Lala was a gem of an estate agent, she was ... Read Full Review
By : 'Dan'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never worked even in the coldest weeks of the year, i would not ... Read Full Review
By : ludlowthompson
Jan 31, 2023Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact...
Eda
By : 'Rob'
Branch : Dulwich, 81-83 Lordship Lane
Services : Other
Would you recommend ? : No
Postcode : SE22
Lovely Viewing w/Eda Just a quick review to note my lovely experience this morning with Eda Hasan, who was kind, courteous and knowledgeable during my viewing. She represented Ludlow Thompson brilliantly, giving me faith in continuing to review their local listings - and since I am at the start ... Read Full Review
By : 'Simon'
Branch : Tooting, 62 Tooting High Street
Services : Letting( As a Owner )
Rent PCM : £140000
Would you recommend ? : No
Postcode : SW17
Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing bill for clearance of cigarette butts ( no smoking premises) and bottles of urine thrown from ... Read Full Review
Beth
By : 'Freddie'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Buyer )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SW8
Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most as a customer was her continued pressure on both sides of the deal and keeping in regular contact with me to update me on any progress. Lastly, she always available on ... Read Full Review
Jennifer
By : 'Jeffrey'
Branch : Canada Water, Unit 2 Montreal House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
The appointment was made at 7:00pm and I am not the only one waited for 30 minutes but there were two other groups of people were waiting together. There was no agent answered the phone until the agent, Jennifer came down from the property. She mentioned she waited in the property and blamed us did ... Read Full Review
By : 'Sadia'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N4
I will really appreciate that Rayhan is really friendly and helpful really good customer service. During view the property he explained really ... Read Full Review
Hassan
By : 'Suhasini'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E1
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would absolutely recommend Hassan anytime and everytime. He tries ... Read Full Review
Ross
By : 'Keith'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : N4
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and the property management with Ross ... Read Full Review
Jibby
By : 'Josh'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Shocking customer service from Jibby. Very arrogant, dismissive, on his phone texting, headphones in, more interested in his music then looking after customers. Avoid dealing with this ... Read Full Review
Ross
By : 'Ellen'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : N4
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself and a tenant sort out a ... Read Full Review