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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 26 Reviews
100% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
Property First Edinburgh
24 Angle Park Terrace, Edinburgh, Midlothian
EH11 2JT
01313704404
Property First Edinburgh Ltd Complaints Procedure We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: Property First Edinburgh Ltd 24 Angle Park Terrace Edinburgh EH11 2JT 0131 370 4404 admin@propertyfirstedinburgh.com On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this time frame and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our Managing Director will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - Glasgow Tribunals Centre 20 York Street 1 Atlantic Quay Glasgow G2 8GT 0141 3025900 https://www.housingandpropertychamber.scot Property First Edinburgh Ltd is registered with the Scottish Letting Agent Register (registration number LARN1909037) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years. Other complaints procedures Property First Edinburgh Ltd is a member of ARLA Propertymark and you may invoke their complaints procedure if you remain dissatisfied once stages 1-5 above have been exhausted, or if we do not process your complaint within a reasonable timescale - https://www.propertymark.co.uk/complaints/ Property First Edinburgh Ltd is also a member of the Property Ombudsman Property Redress Scheme and you may invoke their complaints procedure if you remain dissatisfied once stages 1-5 above have been exhausted, or if we do not process your complaint within a reasonable timescale - https://www.tpos.co.uk/consumers/how-to-make-a-complaint
Last updated at 10/31/2019, 10:12:13 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 96.00% | £650 | £1,250 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 13 | 0 | 10 | 0 | 0 | 0 | 0 | 0 | 3 | 0 |
£253 pw | £1095 pcm
1 Bedroom Flat House to Rent - Comely Bank Place , Comely Bank, Edinburgh, EH4 1DU
£612 pw | £2650 pcm
4 Bedroom Flat House to Rent - Morrison Street, Haymarket, Edinburgh, EH3 8EB
£254 pw | £1100 pcm
1 Bedroom Flat House to Rent - Springvalley Terrace, Morningside, Edinburgh, EH10 4PZ
£392 pw | £1695 pcm
3 Bedroom Flat House to Rent - Dundee Terrace, Polwarth, Edinburgh, EH11 1DL
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Tom
Claire
By : 'Beatrice'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH9
Tom and Claire have been very professional, kind and efficient throughout my 2yearandahalf tenancy. A very good experience that made life much easier both my flatmate and ... Read Full Review
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Claire
By : 'Catalina'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
I had an excellent experience with both Tom and Claire. Very kind people and quick to reply to any concern or question brought to their ... Read Full Review
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Tom
Claire
By : 'Millie'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH9
The best experience I have had as a student letting in Edinburgh by a significant amount. Would highly recommend. Thank you to Tom and the ... Read Full Review
By : Tom Ferrington
Apr 11, 2023Thank you, Millie! Wishing you all the best for the...
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Tom
By : 'Julia'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
We’ve had a great experience renting with Property First. Tom is genuine, accommodating and his communication was always transparent and quick. Thanks for ... Read Full Review
By : Tom Ferrington
Oct 4, 2021Thank you Julia and all the best in your new...
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Tom
By : 'Ana'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
It’s been lovely to be a tenant with Edinburgh Property First. Tom Ferrington has been always very helpful, insightful and prompt with his management, someone you can count on. I would have no hesitation in recommending ... Read Full Review
By : Tom Ferrington
Aug 23, 2021Thank you Ana and all the best for your...
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Tom
By : 'Dan'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH8
A fantastic service performed with diligence, urgency and care. We're very grateful for all the help Property First gave us and wouldn't hesitate to recommend Tom and ... Read Full Review
By : Tom Ferrington
May 11, 2021Thank you, Dan, it was a pleasure working with...
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Tom
By : 'Trudy'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH11
Tom and Claire are brilliant, never let me down. Tom regularly goes above and beyond with the terrific service he provides. I don’t think “can’t do” is even in his vocabulary, even the smallest and oddest request from me has been responded to just as ... Read Full Review
By : Tom Ferrington
Apr 30, 2021Thank you Trudy, that is very...
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Tom
By : 'Max'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : EH11
Tom was incredibly helpful to us in finding our new home. He was quick to respond and, at the same time, easygoing and thoughtful. The application and letting process was seamless and all requests were dealt with very promptly. Tom Ferrington of Property First Edinburgh knows his business and is ... Read Full Review
By : Tom Ferrington
Apr 19, 2021Thank you for the kind review, Max. I hope you are settling in to the...
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Tom
By : 'Ance'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
I am a tenant that has just moved in to a property manager by Property First Edinburgh. My experience with company has been excellent. Tom has been so helpful with everything and the process of it all fast and convenient. He has been always there to answer questions and making stressful process so ... Read Full Review
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Claire
Tom
By : 'A'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £965
Would you recommend ? : Yes
Postcode : EH10
I am delighted with the service I receive from Property First; Claire and Tom are highly experienced and efficient, and as a landlord I find their service professional, reliable and excellent value. I moved my property from another agency several months ago and cannot fault their handling of the ... Read Full Review
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Tom
By : 'Catriona'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH3
Tom was extremely helpful, reliable and efficient in all dealings with him. He found a tenant for two of our flats within days of advertising. Would definitely go back to him in the ... Read Full Review
By : Tom Ferrington
Dec 7, 2020Thank you Catriona! It was a pleasure marketing your property and look forward to helping you in the...
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Tom
Claire
By : 'Natalie'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EH3
Reliable, professional and efficient. Tom helped us find a tenant for our vacant flat in the midst of a pandemic lockdown. Would definitely recommend and work with him again in the ... Read Full Review
By : Tom Ferrington
Dec 6, 2020Thank you Natalie! Look forward to working with you...
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Tom
Claire
By : 'Kacey'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : EH1
Property First made my move easy and hassle free. Tom made sure to have everything ready for me by the time I moved ... Read Full Review
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Tom
By : 'Grant'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £11000
Would you recommend ? : Yes
Postcode : EH10
I recently switched management of my flat to Tom’s team at Property First. I am really happy with the result. Getting Tom onboard gave a new boost of energy which resulted in Tom taking charge of organizing a number of improvements to the property and getting it re-let quickly at a good ... Read Full Review
By : Tom
Aug 29, 2020Thank you,...
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Tom
Claire
By : 'Mike'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : EH15
Property First took the stress out of renting out our flat for the first time. They found appropriate tenants within a week, facilitated all of the certification we needed promptly, and answered any questions I had immediately. I couldn't recommend them more ... Read Full Review
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Tom
Claire
By : 'Sheilagh'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : EH9
I cannot recommend Property First highly enough. Tom and Claire provide an excellent service from beginning to end. They are both very efficient and, with their extensive experience, you know you are in safe hands. They are very approachable and always ready to offer advice when asked. Another ... Read Full Review
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Claire
Tom
By : 'Catriona'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : EH10
A relatively new company which offers professional , courteous and efficient service from Tom and Claire who have a wealth of experience in this field They are also very reasonable with their fees We have used them recently and will hopefully continue to do so in the ... Read Full Review
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Claire
Tom
By : 'Max'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : Yes
Postcode : EH7
I cannot praise the staff of Property First Edinburgh highly enough, as my experience with the agency has been excellent. Communication has been ever present and timely, and the staff have handled any of our queries with the utmost urgency. I would have no reservations with dealing with Property ... Read Full Review
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Claire
Tom
By : 'Janet'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EH6
Property First have given us first class service when finding the correct tenants for our apartment. They are friendly and efficient, give excellent advice, and they organised everything we needed, including credit checks, inventory and leases. We would not hesitate to recommend Claire and Tom at ... Read Full Review
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Tom
Claire
By : 'Brian'
Branch : Edinburgh, 24 Angle Park Terrace
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : EH1
As a property landlord I find Property First Edinburgh have excellent attention to detail, good communication and quick response to any ... Read Full Review
