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3.9/5, 135 Reviews
74% Recommended
100% sales valuation accuracy
80% sales fee satisfaction
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Gavin
By : 'Chuck'
Services : Letting(As a Tenant)
Rent PCM : £390
Would you recommend ? : Yes
Postcode : BN1
Gavin Kerruish of MTM Property (my agent) has managed to deliver an outstanding service, and always with a friendly smile. Upon matters that needs to be dealt, such as furniture fix or any sort of upgrade, he gets it done, and gets it done fast. Although not every e-mail gets its reply, and not every situations are flexible, Gavin always finds time to ask how are our living conditions from time to time, and ask how could they improve their services. He shows great care to his clients and always try to make time for his clients (which is understandably very difficult since he probably has many clients) It wasn't Gavin alone, but as well as his colleagues. Incidents which requires immediate attention while he was away was very well taken care of --within 30 minutes after calling about the urgent situation, a knock was heard from my door from a man who came to fix it. Also, when I went into the office seeking for help upon another issue regarding letting properties on behalf of my friend for advice, they were very happy to give me advice, although the issue was regarding very poor treatment from another letting agent Currently, me and my friends decided to stick with MTM and the current property, for we believe that MTM property provided us a service that greatly surpasses many of their rivals such as Cambridge Residential (based on very poor personal and experiences of fellow university students). MTM Property has shown reliable and quality service throughout the 1 year of my stay and I hope they continue this throughout the foreseeable future.
By : MTM Property
Jun 24, 2015Hello, Thank you so much for taking the time to write a review. We are so pleased to hear you are happy with the service we provide and Gavin has been so attentive. I am happy to hear we will have you as a tenant for another year and we will ensure we continue to provide you with the high level of service we strive for. Once again thank you for you kind words, it is very much appreciated. As always, if there is anything we can do to help, please do not hesitate to contact us.
By : amyanon
Nov 1, 2015AVOID THIS COMPANY AT ALL COSTS! Despite being a house of multiple occupancy none of the bedrooms had locks. We had to pay around £180 for these to be fitted. As if this extortionate price isn't hard enough to justify, two of the bedrooms with locks did not even have fire alarms inside which is actually a breach of health and safety. Our washing machine broke with in the first week and it took well over a month for them to replace it – after sending out their handy man several times only to tell them it couldn't be fixed. One of the rooms suffered severely from damp and it took a long time and several ‘inspections' despite the fact there was green mould on the wall for them to provide a dehumidifier. Anyone and everyone seems to have a key to your house and they will come in without warning. An electrician/ someone to fit a new fridge / furniture delivery. The admin team is unprofessional – they had to delay our moving in date and instead of putting the rebate of rent in the joint account we pay our rent from, they put it in one housemates personal account without notifying any other housemate. Other letting agents also allow tenants to pay their rent from each tenants individual account but MTM struggle to be able to organise this? As for getting your deposit back.. One key was returned back the day after the inventory (I appreciate this should have been done at the time) - they charged £18 to get a new key cut. We were charged £300 for a gardener to cut the lawn the size of a postage stamp. We left the house in the same clean condition in which we found it yet were charged £180 in 'professional' cleaning fees. When asked for a breakdown of the charges they claimed it took one hour to clean a shower and another hour to clean a hallway which was barely a square meter in size. Warning to all new tenants- take pictures as you leave. Furthermore we were charged for removal of rubbish that was there when we moved into the property but unfortunately we had no evidence of this. MTM take advantage of students. The staff are polite but its' no wonder considering how much we line their pockets. AVOID.
Coapt
108a Lewes Road, Brighton, Brighton and Hove
BN2 4AE
01273 645797
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 80.00% | £330,000 | £355,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 68 | 2 | 24 | 30 | 2 | 0 | 3 | 0 | 3 | 3 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/13/2017, 8:00:04 AM by allAgents
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By : 'Zoe'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : BN1
These agents are absolutely terrible and treat their tenants appallingly. My son rented a house through them. The sofas and carpets were flea-infested and there was extensive mould everywhere. Nothing worked properly and the furniture was of the poorest quality imaginable. None of it was fit for ... Read Full Review
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Jennifer
By : 'Jo'
Branch : Brighton, 108a Lewes Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : BN2
coapt reviews Tripadvisor Trustpilot Shopping Videos Images News Books Maps Flights All filters Coapt 4.1 (557) Apartment letting agency in Brighton and Hove, England ‧ Open OverviewReviewsPhotosServicesAbout Reviews from the web allAgents 4/5 131 reviews GetAgent 3/5 47 ... Read Full Review
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By : 'Andy'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : BN2
Avoid at all costs. Our experience was the same as many below - they let really poor quality accommodation, showed no interest in helping with any of the many issues from mould to poor heating and then charged through the nose for cleaning and repairs even though we cleaned the place top to bottom ... Read Full Review
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By : 'Giles'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Systematic exploitation of students. Worst quality at highest prices. Mould mushrooms and damp not sorted out in my daughter's room. House was a tip when moving in. Now seeking to retain large amount of deposit on no valid basis. Whoever you choose DO NOT use this ... Read Full Review
By : Verity Naylor
Oct 2, 2023My whole tenancy was a nightmare, the property had (and probably still has) continuing issues that were not fixed properly, Coapt would send maintenance out only for them to look around for a few...
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By : 'Eliza'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN5
I am currently renting a property that is being sold by my landlord, under Coapt. So far I have been very flexible with every viewing booked, have worked my work around it, taken myself and my two kids out of the house. There have been a couple of times that a viewing has been booked, I've ... Read Full Review
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By : 'dgd'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : BN1
worst letting agent I have used as a landlord never again- allegedly- I feel like I was not listening to and the tenants they put in were not checked as I would have ... Read Full Review
By : Brighton Homes
Nov 22, 2023Dear Landlord we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we...
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By : 'Alison'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N11
Attention All students. Please avoid this letting agency at all costs. They will keep 90% of your deposit, while leasing you a sub standard accomodation. They think because you are a student they can treat you however they wish. If you are silly enough to lease from this agency, please do yourself ... Read Full Review
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Kayleigh
Stuart
By : 'Gabriella'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £2253
Would you recommend ? : No
Postcode : BN2
I wouldn't recommend Coapt to ANY student. In the case of my daughter - they did absolutely nothing to assist the students to get a refund of their paid deposits. They charged the students for things which were already a problem/broken when they moved in to the house. The house was in a ... Read Full Review
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Kayleigh
Stuart
By : 'Gabriella'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £2253
Would you recommend ? : No
Postcode : BN2
do not use Coapt! ANY other agent will be better than these guys who basically steals students money. Really tasteless the whole process we dealt with them. And ... Read Full Review
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Zoe
By : 'Natasha'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Owner )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : BN1
Zoe and her team have worked tirelessy and in such a positive matter to let our properties and to resolve any maintenance issues. Great job, thank ... Read Full Review
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By : 'whitney?'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Do not go with these people! They will are unhelpful, lazy and money orientated. We have put in multiple formal complaints and had to see advice from Citizens ... Read Full Review
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Alice
By : 'Katie'
Branch : Brighton, 108a Lewes Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
Very helpful and knowledgeable! Lovely 2 ladies Alice and her colleague, loved the houses and were very friendly. Couldn't of done anymore to ... Read Full Review
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By : 'Jack'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £1785
Would you recommend ? : No
Postcode : BN1
I've lived in my current rental property for 2 months, made extremely clear i'd be occupying the property for 2-3 years if everything works properly (It doesnt and i've only lived here momentarily so cannot even tell!) and Coapt will not leave me alone and keep dumping viewings on ... Read Full Review
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By : 'Emily'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : BN2
Avoid like the plague !! Sales teams will say anything to get you to sign a contract, anything they say, get in writing because it's most likely false. Phone lines aren't recorded just leaving a further gap for dodgy practises. Was advised as a student, I should have got legal ... Read Full Review
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Syd
By : 'Natascia'
Branch : Brighton, 108a Lewes Road
Services : Sales( As a Vendor )
Sold price : £355000
Would you recommend ? : Yes
Postcode : BN2
We used Syd and the team at Coapt to sell our property. Given the complexity of the sale it was seamless and most importantly stress free. Syd has sound knowledge of the area and was able to give good pre-sale advice. His evaluation was spot on and realistic. They generated a lot of interest in a ... Read Full Review
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By : 'Val'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BN2
As landlords we paid Co Apt £1,200. We asked for a group of 4 students, they upset our current students by turning up unannounced and without consulting us they got 3 students and 1 professional. We had to chase them at every stage for over a month and we personally turned away 4 groups ... Read Full Review
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Bronte
Martha
By : 'sophie'
Branch : Brighton, 108a Lewes Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN2
Bronte and Martha were incredibly helpful and kind to us when looking for a house, they were able to answer all questions with great insight and we can’t thank them enough for helping us find a great home that suits all of us! Really grateful they were the one helping us out ... Read Full Review
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Kayleigh
By : 'Ashley'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2
For 10 years Coapt have been managing our properties and very happy with their service. Particularly appreciate Kayleigh Beal for her amazing efficiency and professionalism whenever I need ... Read Full Review
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Martha
By : 'YounesC'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
We had a very informative and nice agent called Martha who gave us all the information we were looking for, gave us a good tour of the property and showed all of the features that the property had to offer. She was also very ... Read Full Review
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Martha
By : 'Ernest'
Branch : Brighton, 108a Lewes Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN2
Martha was very kind and helpful, she gave us all the information needed and excellent at representing the house which important skills for this ... Read Full Review
