The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.8/5, 16 Reviews
19% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
36% letting fee satisfaction
Share On : 
Sharon
Philip
By : 'Dan'
Services : Letting(As a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : OX11
Having been both a tenant and a landlord for the last 13 years I have never worked with a such an incompetent, unprofessional and rude establishment. Having rented a property from them for 5 years, they tried charging extortionate fees at every corner. They repeatedly showed up at the property for inspections without any prior notice. The worst and most disgusting behavior of all was when they put the property on the market and started showing tenants round without permission whilst I was on holiday despite me stating in writing that I wanted to continue the tenancy. On vacation, the property was left in a good condition however tried charging me for every little mark on the wall and took over 75% of the deposit which is currently being disputed. They are also being reported to the property ombudsman for their unprofessional and unlawful behavior. It seems other customers have a similar view and have doubt their business will not last the distance. Whether you are a tenant or a landlord I would avoid them at all costs unless you want to be overcharged for a substandard service.
Fee's tripled over the course of the 5 year tenancy. Constantly trying to add more fees, including trying to charge me for having a girlfriend live with me
By : Sharon Self
Sep 20, 2018Unfortunately, this tenant would never get a reference form us due to the condition he left the property in, a brand-new property when he moved in, that had to be fully re-carpeted & repainted throughout when he left. Had he been the landlord of this property he would have been as appalled as we were at the condition. We have never had a property Ombudsman complaint from him. We would only remarket a property when a tenant does not respond in 6-8 weeks about their renewal as per this tenant's situation. We must also think about the landlord having a potentially void property & he was informed several times the property might need to be remarketed unless we know what he wanted to do with regards to his renewal. As you can see we treated the situation very fairly. This tenant also did other things in the property we would not stoop so low as to feed-back what this was. All our viewings & inspections are always confirmed with at least 24 hours' notice to tenants unless agreed otherwise. We will email, text, phone write, or a combination of to ensure communication is given on all occasions.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
| Lettings | 100% | 36% | £550 | £1,200 |
Martin & Co
8-10 West St Helen Street, Abingdon, Oxfordshire
OX14 5BL
01235 524300
Share On :
Sharon
Philip
By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : OX3
For Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it. Don't waive anything in the inventory. Assume,... Read Full Review
Share On :
Kelly
By : 'Ann'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : OX14
Martins sold my property for me and I had 4 offers for the property, they were amazing. They priced it higher than the bigger agencies and I received the asking price. They gave honest feedback on what the purchasers had said and it was immediate. The viewings just kept coming and it was a big... Read Full Review
Share On :
By : 'Anonymous'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : OX12
As landlords, we had numerous problems caused by the incompetence of Martin & Co. Some examples: despite our clear instructions they left the heating switched off during a long unoccupied period during the winter. They mishandled a claim to the DPS by not supplying the correct evidence, and ... Read Full Review
The fees were reasonable.
By : Sharon Self
Mar 11, 2019Although this person has written this feedback anonymously, we know it can only be one landlord. The property was handed over to us mid tenancy in a poor condition, and the landlord was against the...
Share On :
Sharon
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX14
It's amazing how many negative reviews are here for this agent. I was a full fee paying landlord with this agent and a tenant elsewhere. I can see clearly how unprofessional this agent is and the poor service they provided. My tenant installed a tv receiving dish in the garden with cables... Read Full Review
By : Sharon Self
Nov 19, 2018This landlord may like to review her comments about us as an agent, as she had her tenant evicted for no reason other than wanting to move back to the property herself, because she didn't enjoy...
Share On :
Sharon
By : 'Rational'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : OX29
When I moved out of a property with them they tried charging my deposit for issues that existed when I moved in. Issues that I told them about but they didn't have an inventory so said I couldn't prove it was like that. Then they argued and stone walled until I gave up and paid. They... Read Full Review
Bad
By : Sharon
Oct 5, 2018If this were true we would not win the payment by the DPS. There was an invoice showing a professinal clean at the start of the tenancy. Unfortunately some tenants dont accept responsibilty for their ...
Share On :
By : 'DrPepper'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX29
In a shared house, they refuse to address the issue of tenants leaving disgusting mess in the communal areas on a regular basis. The land lord lets himself in without any warning from the agent. The cleaner doesn't do the hours that they're contracted to (paid for by the tenants) and... Read Full Review
Bad
By : Sharon Self
Sep 28, 2018This tenant has published a false representation of our business and as such we may take legal advice to get this removed. Meanwhile, anyone wanting to slander our business should think quite...
Share On :
Sharon
By : 'Hummza'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Martin & Co Abindon branch will exceed your expectations on just how poor service can be. During my tenancy I was left without a fridge and freezer for a full month as the estate agents failed to collaborate with their team just how to get a new one up the stairs when ours broke. When... Read Full Review
Bad
By : Sharon Self
Sep 28, 2018This tenant has published a false representation of our business and as such we may take legal advice to get this removed. Meanwhile, anyone wanting to slander our business should think quite...
Share On :
By : 'Ms'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
I have been renting for 15 years. Letting agents mostly have a bad reputation for exploiting they're clients but this company exceeds belief. They lie, and bully. Their manner in correspondence is extremely rude and unprofessional. They're tone is very personal. They do not understand the ... Read Full Review
By : Myah
Jun 26, 2018These people are terrible! All they want is your money, they con and lie to you, and do things without your consent , they are terrible , DO NOT rent a property with them unless you want to be conned ...
Share On :
Sharon
By : 'TheGoodTenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX29
Don't expect fair or just treatment. If there's problem they'll try to avoid you or will send you unprofessional, foul-mouthed emails. They don't deal with dirty tenants who leave rented accommodation in an unhygienic state despite any efforts you make to keep your home tidy... Read Full Review
Shocking. Whilst bad tenants get away with leaving a mess and sometimes leaving without paying rent, they usually try to take more money from good tenants
By : Sharon Self
Sep 20, 2018Whenever a tenant leaves a property, our fully qualified inventory clerk (APIP Qualified), does the checkout & any cleaning issues are dealt with by booking the cleaner to rectify & charge...
Share On :
Sharon
Philip
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : OX11
Having been both a tenant and a landlord for the last 13 years I have never worked with a such an incompetent, unprofessional and rude establishment. Having rented a property from them for 5 years, they tried charging extortionate fees at every corner. They repeatedly showed up at the property for... Read Full Review
Fee's tripled over the course of the 5 year tenancy. Constantly trying to add more fees, including trying to charge me for having a girlfriend live with me
By : Sharon Self
Sep 20, 2018Unfortunately, this tenant would never get a reference form us due to the condition he left the property in, a brand-new property when he moved in, that had to be fully re-carpeted & repainted...
Share On :
By : 'Art1035'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Quite possibly the worst estate agents I have ever come across. They were rude, uncaring, unresponsive and charged 'admin fees' for anything we ever required them to do. Any complaint or issue we had with the property we were then threatened with an eviction notice so nothing ever got fixed - the... Read Full Review
They seemed to even want to charge fees for picking up the phone. BAD.
Share On :
By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Avoid at all costs. All staff dealt with at the branch became increasingly rude from the moment I picked up the keys - atrociously so upon vacating the property. During the tenancy we were charged for cleaning and repair services that were never provided (these were sporadic, often of poor... Read Full Review
High, but as expected for Letting Agents in Oxfordshire.
High, but as expected for Letting Agents in Oxfordshire.
By : Sharon Self
Sep 20, 2018We would not charge tenants for repairs or cleaning whilst in tenancy, unless they were advised upfront the reasons, and then only after the works were done. It wold be helpful if this person was...
Share On :
Sharon
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
I am a first time buyer with this company and since moving in have had very poor heating and damp in all rooms. They sent people out who said they could put curtains up at the bottom of the stairs to stop draft but never done this. We also waited over a month for a dial to be put on our radiator... Read Full Review
By : Sharon Self
Sep 20, 2018I think this person is confused as this probably should read it is their first rental property, not a first-time buyer. Confusion seems to be key in this feedback. We always do our best to manage...
Share On :
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : OX14
We always receive excellent service from this agent, we find them to be very fair and professional in their approach to us, our tenants and our... Read Full Review
Share On :
By : 'melvinm'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : OX14
STAY AWAY FROM THE ABINGDON BRANCH OF MARTIN AND CO! Martin and co have the most unhelpful, rude and incompetent bunch of staff I have ever known! I would like to point out a few facts about the way they treated myself and my partner while we were tenants; we were left with no heating or hot water ... Read Full Review
By : Sharon
Mar 22, 2015This person was so rude to our staff and expected a repair to be carried out on thier heating in a time scale that was not possible due to parts need ordering. We have had feedback that our plumbing...
Share On :
By : 'Abingdon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX14
We have always had exceptional service from this agent, and found if you are not happy with something tell them as they good at problem... Read Full Review