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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.8/5, 78 Reviews
71% Recommended
88% sales valuation accuracy
83% sales fee satisfaction
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Michael
Michael
By : 'Mr'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
My partner and I booked a viewing through CJ Hole for a property approximately 13 miles from my current home address. When we called to confirm the booking a couple of days prior, we were told that it had the go ahead, but unfortunately, thery had us booked in for a completely different address and time. We reconfirmed the address and time we wanted. Approximately 15 minutes before our viewing, we had a call from a gentlemen asking where we were as we were late! We advised we were on the away, but that we were not indeed late, but ahead of time. Upon arrival at the address, there was no one to great us. We rang the same gentlemen to ask his whereabouts, he advised he was in the property and would be right out. After 5 minutes we rang back only to be told that he was at the address they had incorectly booked the first time around. What sort of Property Sales/Letting Agency cannot even book a viewing correctly, especially in this time of uncertainty. It feels as though they aren't really interested in selling houses at the moment. I requested that the gentleman at the wrong address ask his manager to call us back as we wished to find out why there had been such mess up, and to ask that he reimburse us for the petrol that we had lost on our pointless journey. No phone call came, so I rang the branch (southville) to be told the manger was in branch, but on another call and he would call me back. No sooner had this call ended, The gentleman on the road called to advise me his manager was out of brancg, and was unable to call me back as requested, as he had been advised by a branch secretary! This did not seem to reflect on what I had been advised only a moment previously, and I can only put down to a bare faced lie. Is thi9s the way all prospective customers are treated? Low and behold, moments later the brach manager, Michael Johnson, did call me back. I can only descibe this conversation and his tone and manner as insulting at best! He was disrespectful, condesending, rude, patronising and petulent to say the least. When I requested he log an official complaint on my behalf due to the total lack of customer service and satisfaction, he advised me this can only be done in writing. I am a Compliance Officer for an Insurance Broker, and I know this to be infactual and incorrect. I asked if they were regulated byt the FSA, he advised me they were regulated by the Financial Ombudsman Service. This again is incorrect. Mr Johnsons reply was to tell me to do my homework, and hung up! THis sort of behaviour from a reputable company such as CJ Hole, and its branch manager is outrageous, and I will have no future dealings with them whatsoever. I would like this review to act as my official complaint and fully expect a responce to my complaint within 8 weeks of todays date, 17th May 2012. Yours, regreatably, Mr J Ross.
As above
By : cjhole southville
May 18, 2012Mr Ross. I have read your review and lodged it as a complaint as requested, we will now follow our formal complaints procedure and you will hear from us within 14 days, if you are not happy with the outcome you can then take up your complaint for an internal review by our head office. To clarify we are not regulated by the Financial service authority (FSA) as they do not cover Estate Agency practice but do subscribe to the Property Ombudsman Scheme whom you may raise any complaint with if you are unhappy with the outcome of the internal review. We pride ourselves on our service levels as evidenced by our other reviews on this site and we are sorry you felt the need to leave such feedback and we do not want to prejudice any review of your complaint by answer the points you mention at this time
Last updated at 11/30/2, 12:00:00 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 88% | 83.00% | £222,000 | £503,500 |
CJ Hole
268 North Street, Bristol, City of Bristol
BS3 1JA
0117 9634373
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Duncan
By : 'Tiago'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS4
This is possibly the worst estate agents I've ever come across, namely Duncan Fleming, who lies to you and landlord alike. I've been waiting for the whole summer to get some basic maintenance done on the house, as well as a leak from the only toilet in the house where they've... Read Full Review
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Hollie
By : 'Aga'
Services : Sales( As a Buyer )
Sold price : £222000
Would you recommend ? : Yes
Postcode : BS13
Hollie was amazing. Constantly updating both sides, making calls, sending emails, she made it happen! We are writing this review from our own house now. Thank you,... Read Full Review
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Sam
By : 'Suzie'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS16
A week after leaving two messages for the Southville branch, these agents do not have the courtesy to return my call. It is poor judgement on their part (not to mention unprofessional) as, not only am I in a position to rent a property, but also to sell a house! So they have lost business. I shall... Read Full Review
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Charlotte
Sion
By : 'Francis'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS4
Sion and Charlotte at CJ hole southville were amazing. Excellent customer service. Really polite and present. Always really quick to get back with info. Friendly helpful and just a dream from viewing the property through to the management. Highly recommended. Southville branch is the one. Thank you ... Read Full Review
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By : 'Laura'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : BS3
I would like to be able to say something good about C Hole but I can't. As someone who has sold a house through CJ Hole and the daughter of someone trying to sell through them we have had nothing but problems. When I was buying my house the agent at CJ Hole shouted at the agent at Hunters. I... Read Full Review
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By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £243000
Would you recommend ? : Yes
Postcode : BS13
We sold our house through CJ Hole and found them to be a brilliant team that worked tirelessly from the start of the sale to completion They are very polite and keep you updated at all times which is great as buying and selling houses can be a stressful time We would recommend them to anyone as... Read Full Review
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Sam
By : 'Samantha'
Services : Sales( As a Vendor )
Sold price : £240000
Would you recommend ? : Yes
Postcode : BS13
Thank you to C J Hole for their professionalism My property went on the market on Saturday 19th October and was sold on Wednesday 23rd October. Absolutely fantastic I could not be happier A massive thank you to the whole... Read Full Review
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Duncan
Leigh
By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS3
Thankyou to Leigh Duncan Amie Georgina and team for a fast efficient and professional service whilst keeping us informed throughout with the letting of... Read Full Review
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James
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BS3
CJ Hole have managed the letting of my property for just over a year now. I have been very pleased with their professional and helpful level of service. The lettings and maintenance team have been consistently attentive and very pleasant to deal with. I am very happy I chose CJ Hole and would have ... Read Full Review
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By : 'Jane'
Services : Sales( As a Vendor )
Sold price : £503500
Would you recommend ? : Yes
Postcode : BS3
Thank you to James Dear, Orlando and Nicola for excellent service and communications in selling our house; and to all the team as everyone we spoke to was helpful and polite and got the job done. Moving home can be stressful but you were so reassuring, patient and helped to calm the situation. We... Read Full Review
Fees reasonable
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By : 'HORRIFIC'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BS3
AVOID like the plague! On trying to purchase a flat through them, we were constantly chasing for information, told different things each time and eventually had to cancel the sale because the property didn't have allocated parking as advertised. We found out one week before the completion... Read Full Review
Lost £960 because of our experience with CJ Hole.
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By : 'CJ'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS4
After a month our issues are still not sorted. Not responding on phone and was lieing into my face while I went there in... Read Full Review
£600 for no service at all just stress
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Nicola
Sam
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS13
I had a very positive experience with CJ hole, they sold our home very quickly. Even when our original buyers pulled out they found new ones straight away. I thought Nicola was very helpful and gave me good... Read Full Review
I thought the fees were reasonable
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Lucy
By : 'Regular'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
CJ Hole Southville charged us £800 in fees to rent a one bed flat - this before any deposit or admin for a tenancy agreement. Our boiler broke in the middle of December, it has been almost a month and they have still not repaired it. No heat or hot water. No offer to reduce rent. Promises to send... Read Full Review
Highest fees in city. No reason for it.
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By : 'Risdale'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BS3
Me, my partner and my baby moved into what we thought was going to be an amazing place but it all turned to be the opposite. The pictures they had advertised were from a long time ago when the house was done up all nice. Cj hole lied to us and they only want your money. Constant lies it's... Read Full Review
Estate agents are evil
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By : 'Clevedon'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : BS21
I have moved into a new apartment in Clevedon for 5 months and was only told about the position of the Gas meter at the end of February and the estate agent is asking me to pay for Gas without any proof or sensible calculations. I am constantly writing mails and worried about bills that I have... Read Full Review
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By : 'Avoid'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : 106
Avoid at all costs. Unprofessional unhelpful and totally useless. Never return your calls. I've taken my property off the market and will use a more reputable... Read Full Review
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By : 'SP123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
Is it possible to give 0 stars? Quite possibly the worst agency I have ever dealt with. The staff don't have a clue about the properties they manage, if you have a question they direct the question you ask them back to you!! If you go in to inform them about a problem, the standard response is I'll ... Read Full Review
Bad
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James
Sam
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS3
The best team in Southville, South Bristol I recently sold an apartment from a Victorian conversion that I had developed. From the moment that I engaged James and Sam to come and give their knowledge, professionalism and advice, all dealings and communication was excellent. The price was discussed ... Read Full Review
Excellent. Very negotiable.
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By : 'Unsatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
Terrible company to rent from. Do not be suckered into being their tennant. -Broken pieces to the property upon move-in -Slow movement getting those pieces fixed -Made promises in showing that we should have insisted were in contract but because they weren't they refuse to act on it -takes... Read Full Review
The fees seemed comparable to other agencies and properties that we looked at.
