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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 72 Reviews
94% Recommended
90% sales valuation accuracy
97% sales fee satisfaction
This company is no longer in business.
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Andrew
Jemma
By : 'Helen'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : GL51
I found all of the staff, including Nick Ponting, proactive, responsive and keen to promote the sale of my house. After Nick's initial visit to complete formalities and to photograph and take particulars of the house I had less to do with him than with Andrew and Jemma, but when I did have contact with him he was as helpful as they were. If I had a query their response was fast and efficient. They were always helpful and keen to resolve issues. There were plenty of viewings and several offers, so it was disappointing that the first 2 offers fell through. The second and third offers also took a very long time before resolution: in the case of offer 2 the mortgage was refused and in the case of offer 3 the sale completed. On reflection I did wonder if there was a built-in delay by what seemed an automatic referral to a mortgage broker known to Gloucester property online. Whilst I understand this may have advantages for the company, I am not sure it has so many advantages for the seller. In the case of the third potential buyer I believe they had a mortgage in principle in place when they made the offer. The offer was formalised on 5th September but completion took till 15th December with a few hiccups in the mortgage process including a change of mortgage provider and a change of solicitor. This sale may have perhaps been completed sooner if the referral to the broker had not been made. The other main point I have is that for me none of the buyers were pre-vetted. in the case of the first potential buyer that should not have been a problem as he was a cash buyer. In the second case the offer was made and accepted in February and it was only in late June that it was discovered the buyer had been refused a mortgage. By that time I was struggling financially to pay 2 mortgages and 2 sets of expenses and accepted an offer of £139,000 instead of the previous offers of £145,500 and £147,000. With regard to this price it was just below my bottom line and a few thousand less than I had been led to expect. Add into that the several unexpected extra months of dual payments and the extra solicitor's costs and I was literally thousands down. In hindsight, from a financial point of view, I did wonder if it might have been better to pay more in agent's fees and have only pre-vetted potential buyers come through the door. ( I know of two friends who went with agents who only let pre-vetted clients visit the property and in both cases the properties were sold first time and the sales were completed very quickly.) However, I knowingly made the choice to go with Gloucestershire Property Online and generally found the service of excellent quality. My advice to Gloucestershire Property Online however is to, as far as possible, pre-vet buyers and be very clear to the seller about what you KNOW about the buyer's financial position- not just what they tell you. Witness one unnamed time-wasting lady from another town who made a very plausible oral case and a seemingly good offer but was unable to back it up when asked for proof. I feel most honest buyers would be quite happy to provide a copy of a mortgage in principle or evidence from a bank that they have sufficient funds to be a cash buyer, if for no other reason than to be at the head of a queue for property they are interested in. I do accept that to have two sales fall through is fairly unusual, and my sister's experience of selling more that one property with Gloucestershire Property Online has generally been good, so I do not assume that this was the agency's fault. However I do believe that by looking at whether a referral to a mortgage broker is in the seller's interest as well as the buyer's is a must. I would also recommend on tightening up on pre-vetting procedures, to ensure the seller is given the best available information on the buyer.
The recommendation from my sister and the low fees were the reason I chose this agent. I feel that the price was reasonable.
By : Helen Jones
May 7, 2018I am dismayed by the fact that you have NEVER responded to my emails about this review and my edit which did not take. A reputable organisation would have dealt with this issue in a timely manner. Your lack of any response shows poor customer service and a worrying attitude.
Gloucestershire Property Online
17 Kestrel Court, Waterwells Drive, Quedgeley, Gloucestershire
GL2 2AT
01452 347713
No procedure set.
Last updated at 3/17/2023, 9:58:40 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 51 | 0 | 16 | 1 | 1 | 3 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 90% | 97.00% | £90,000 | £1,850,000 |
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Jemma
Nick
By : 'Chrisse'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GL5
Very helpful. Always at hand when needs advice and support. Kept me up to date on latest information re. ... Read Full Review
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Jemma
By : 'Tania'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW18
I am shocked how rudely I was treated by *. Her manners are appalling. I made an appointment to view a property to buy with **. I live in London and got confused with it being an online viewing, which some agents are doing. I explained it to her and she basically told me off and was rude while I ... Read Full Review
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By : 'Naomi'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Sold price : £520000
Would you recommend ? : Yes
Postcode : GL5
The whole workforce was extremely helpful and efficient and negotiated well between our buyers and our sellers.They also helped us with mailings from our online ... Read Full Review
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Jemma
Andrew
By : 'Burt'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £446000
Would you recommend ? : Yes
Postcode : GL4
Just like to stay from start to finish they were brilliant .the whole team were just so helpfull .jemma worked so hard on the sale of my house and could not do enough .when you phoned the team they always picked up the phone were always polite .whenever you sent a email always responded .cant thank ... Read Full Review
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Jemma
By : 'KATIE'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : GL5
We can not recommend these estate agents more highly! All of the team were fantastic and super organised in arranging viewings for us and then providing us with feedback. We managed to get asking price for our house which is amazing in today's market. Jemma was then amazing at getting our ... Read Full Review
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Jemma
By : 'Phillip'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL2
We were involved in a rather frustrating and time consuming chain. Our own Estate Agents (The Property Centre) were not very helpful in keeping us upto date with developments in the chain. Jemma and Gloucestershire Property online went the extra mile to maintain constant contact with us. Even ... Read Full Review
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Jemma
Andrew
By : 'Charlotte'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £188000
Would you recommend ? : Yes
Postcode : GL11
Great comprehensive service and lovely to deal with. They keep you in the loop at all times and will negotiate and support you through the sale of your property in a very professional manner. They are considerate and you can trust they are looking out for you. Telephone contact was superb. Fixed ... Read Full Review
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Jemma
Andrew
By : 'Tim'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : GL5
Really good service from Andy and the team. Not just a very good price, but excellent at chasing progress from the other parties on the chain, with Jemma outstanding at her job with a real diplomatic flair. Overall, we couldn't have chosen better, very happy ... Read Full Review
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Jemma
Andrew
By : 'Vickie'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £90000
Would you recommend ? : Yes
Postcode : GL2
Although I was intially wary at using an 'online' estate agent, I chose GPO after reading their fantastic reviews and seeing their significantly lower prices than the other agents I had spoken to in my area. I definitely made the right decision. Andrew was friendly and professional ... Read Full Review
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Jemma
Nick
By : 'Jan'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL4
The company have been superb in the sale of our property. The professional approach and communication with all parties concerned has been amazing. At no point did we feel left out of the loop and I feel the staff went the extra mile to ... Read Full Review
Good
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Andrew
Jemma
By : 'Andy'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL20
I cannot rate this service highly enough. Through what is a very stressful process for most people, Andy and jemma were absolutely amazing. From first contact, and the ensuing process of viewings etc, they were fantastic. The communication is first rate, their advice and friendly support is also ... Read Full Review
Very competitive
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Jemma
Nick
By : 'Anne-marie'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £475
Would you recommend ? : Yes
Postcode : GL14
From start to finish the communication, service was excellent. Nothing was too much trouble. My Sale was a very smooth and quick transaction. Very professional ... Read Full Review
Very good value for money.
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Jemma
By : 'Abbie'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Other
Sold price : £350000
Would you recommend ? : Yes
Postcode : GL11
We bought a house through GPO and were very pleased with the effective communication we received. It was easy initially to book viewings of the house we liked. Jemma in particular kept us well informed every step of the way in a very complicated chain! She was always polite and friendly and worked ... Read Full Review
We didn’t sell through GPO
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Jemma
By : 'Michaela'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GL5
We recently bought through Gloucestershire Property and we had fab service all the way through. During a chain fraught with difficulties we were always kept in touch and felt that the agent did everything possible to speed things ... Read Full Review
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Jemma
By : 'Watts2324'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GL2
We received a fantastic service from Jemma at Gloucestershire Property online. She went the extra mile to help with every query we had a ensured our house purchase went through in a timely ... Read Full Review
Good
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Jemma
Andrew
By : 'Livvy'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £355
Would you recommend ? : Yes
Postcode : GL5
Having bought and sold houses over the years i would say this agency is what you hope an agency would be like They kept me informed they didn't let anything slip on the legal side .Always returned calls answered any concerns promptly .friendly polite ...all in all a really good ... Read Full Review
Fine
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Jemma
By : 'B'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Sold price : £1850000
Would you recommend ? : Yes
Postcode : GL4
Gemma has been brilliant at keeping me update and phoning me on the house sale and was very helpful when I would speak to her when I need question ... Read Full Review
Good
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By : 'Victoria'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Buyer )
Sold price : £475000
Would you recommend ? : Yes
Postcode : GL6
I have just completed on a purchase of a property in Nailsworth. Jemma was great at providing updates on the purchase and making sure everyone was informed. She was available when needed, and was professional and ... Read Full Review
N/A - I was the purchaser
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Jemma
Andrew
By : 'Maria'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Sold price : £226000
Would you recommend ? : Yes
Postcode : GL5
Very happy with this team. I have worked with them twice and highly recommend them. They are always available to talk through any concerns you may ... Read Full Review
Good
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Jemma
Andrew
By : 'Danni'
Branch : Quedgeley, 17 Kestrel Court, Waterwells Drive
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL5
We recently sold through GPO and what a service they provided!!! From the minute Andrew came out and valued our property right through to Gemma pushing the solicitors to complete the our sale and make our Christmas complete by being in our new home, they team are brilliant!! We had a tricky sale ... Read Full Review
Great fees!!
