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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 397 Reviews
92% Recommended
100% sales valuation accuracy
90% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
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Angie
By : 'Alasdair'
Services : Letting(As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : G3
We were initially put in contact with Fiona upon paying the reservation fee for the flat so as to ensure a smooth transition into becoming full tenants. During this time she was helpful and responded promptly to emails and phone calls. However as soon as we had secured the property and become full paying tenants we were put in contact with Angie and all further contact with both her and Fiona became far more complicated. Ironically the second response from Angie we received began with 'thank you for your prompt reply' and from that moment on all emails had to be chased up with phone calls. we had to send 4 emails, all of which were only answered in subsequent phone calls (calls made by us to them), simply to book a date for the lease signing. Not only this but we had still not received the lease papers to sign on the morning of the day of the signing which resulted in us driving about Edinburgh just hours before the singing in Glasgow so as to ensure everything could be done at the arranged time. This could have entirely been avoided had our original emails been responded to when they had been sent, more than 3 weeks prior to the date of the signing. Furthermore during one of our phone calls to Angie regarding arranging a date for the lease signing it was made clear that she had read the most recent email which we had sent to her and opted not to reply to us. Instead waiting for us to get in contact via phone, without being prompted or requested to do so. In addition to this, the date which we had originally queried to sign the lease on was rejected due to supposed re-painting and re-carpeting of the property. It is now almost two months since that date and both tenants have since moved into the property and absolutely no re-painting nor re-carpeting has occurred, despite repeated attempts by us to get in contact with Fiona and Angie regarding this. These are not the only instances of our emails being disregarded. After signing the lease we were only given one set of keys and told by Fiona that we would be emailed later that evening and told whether the other set of keys would be posted to the property or whether we would have to get them ourselves from the infiniti properties office. This email never came and after having to go through the inconvenience of phoning once again to acquire information that ought to have come in an email, we were made to go through the further inconvenience of having to pick the keys up from the office personally despite having been assured by Fiona that posting them through the letter box should not have been a problem. Fortunately, in this case, we payed no direct fees for the salary of these two employees. However I cannot recommend, in good conscious, that anyone have to deal with putting in extra effort on their end, as we did, so as to make up for a lack of work done on the other end whilst having to pay fees.
Not applicable in this case however had fees been paid they would have gone towards minimal to no effort work
By : Scott Hume
Sep 12, 2018Dear Alasdair, I'm sorry to hear you are less than satisfied but I want to stress that this is the busiest time of year for letting agents and I've checked our records and you were responded to at each point, with regards the lease, you see this when you come to sign it at our office, it isn't sent in advance, with regards painting etc, it is clear from your reservation that you had no conditions as part of you reserving the property and yes, the landlord was planning to do this but as you had no conditions, decided not to, however I understand that she is now doing this in order to keep you happy, my last point is about your comment regarding paying staff directly, I think this comment is unhelpful and in bad taste and certainly discredits your review
By : Alasdair
Sep 12, 2018Hi Scott, You said that this was the busiest time of year for the agents and we are completely understanding of this however this doesn't change the fact that during phone calls we were assured that we would be responded to via email within the day or by the following day and this did not happen. You said that we were responded to at each point however we still have emails that have not been responded to. I can provide screenshots that prove this, if this is a discrepancy with your records. Furthermore my point above was not that we had not been responded to, rather that we had to spend extra effort and time in the form of phone calls to chase up these replies. You said that the lease is not sent in advance however we specifically requested this and were assured that this would not be a problem. You said that it was not in the conditions of us reserving the property that re-painting and re-carpeting occur. We understand this however we were informed by one of your agents that this would be going ahead and then were not informed of the landlord changing their mind because our emails have not been responded to. In addition to this, this is the first time that we have heard that this process of re-painting and re-carpeting had been cancelled and then re-instigated. For us to have learned this here on this public platform rather than in a private and direct email is extremely unprofessional. Lastly I disagree with your summation of any of my comments to be unhelpful. The purpose of this platform is for potential customers to read reviews of letting/tenancy companies so as to help them decide which company to contact. My comment that I cannot recommend the service of these agents to fee paying customers given the context of my complaint is potentially useful information.
Infiniti Properties
1016 Argyle Street, Glasgow, City of Glasgow
G3 8LX
0141 553 2677
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| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 105 | 4 | 195 | 26 | 34 | 0 | 18 | 0 | 11 | 4 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 92% | £38,000 | £372,000 |
| Lettings | 90% | 92% | £260 | £3,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<p>The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.</p> <p>Please follow this process:</br></br> 1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally</br> 2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com</br> 3. The General Manager will respond within 24 hours acknowledging your complaint</br> 4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint</br> 5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)</br> 6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.</br></p>
Last updated at 5/31/2019, 10:51:33 AM by allAgents
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Sharon
Ann
Zoe
By : 'Alan,'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G1
We were very impressed with Infiniti Properties! From meeting Ann at the viewing to Sharon’s excellent communication style it made moving just that bit easier. The systems they use are excellent! Straightforward no nonsense system. It all flowed with guidance and help from Sharon Weatherhead. ... Read Full Review
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Sharon
By : 'Divya'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : PA1
Our experience with Infiniti Properties for a rent property was flawless. The application process was easy. The team especially Sharon kept us informed on each step. They patiently answered all our queries. Until the day of move in they were very helpful. Even after move in , they respond to our ... Read Full Review
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Stephanie
By : 'Mike'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G3
Infiniti managed 4 of my properties for almost 12 years, and their service, and professionalism were of the highest standard. Stephanie and the team were great communicators, and I rarely had any issues at all due to the high standard of their work. Would definitely ... Read Full Review
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Zoe
Ann
By : 'M'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
We've been renting the property through Infiniti for several years. We had our ups and downs (mainly due to the landlord's attitude) but the Maintenance Coordinator Zoe never disappoints with her professionalism and swift actioning any issues. The same applies to Ann who helped us with ... Read Full Review
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Stephanie
Anne
By : 'Paul'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : G42
I've been a landlord client of Infiniti for almost ten years and have always been happy with their service, for which they charge a fair price. The team in the office are great to deal with on the phone and by email, and they work efficiently when liasing with tenants to facilitate property ... Read Full Review
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Zoe
By : 'Stanislav'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G4
We have been renting a flat with Infiniti Properties for the last 3 years. Every time we have had any maintenance issues over this period of time, they were resolved very quickly with the support of Zoe Connelly and we were satisfied with how they were dealt with. Overall, we are pleased with ... Read Full Review
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By : 'Kirean'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : G78
Don't ever rent a property from these people, whenever you need something fixed there is absolutely no resolution or response. Also when you actually leave the property and it comes to getting your deposit back they will steal every last penny of it and make things up to take it all even ... Read Full Review
By : Anne McPartlin
Mar 21, 2022I am sorry that you have felt the need to leave a negative review, the property was not left in good condition and we have submitted our claim to the deposit scheme for an independent adjudicator to...
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By : 'Elif'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : G3
It is definitely not a good way to yell to people calling and kindly asking you to repeat what you've said. You should try to repeat slowly or rephrase what you said. It is unacceptable, very unprofessional. I do not recommend this ... Read Full Review
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By : 'Marco'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : G3
I believe everyone should avoid any contracts with this company, and I will explain why: - When I applied for the flat, they took 1 month to answer. They left me in the dark so I waited for weeks. I had given up and was almost closing the deal for another flat when, suddenly, Infiniti Properties ... Read Full Review
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By : 'Jack'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G41
I would avoid renting a property represented by Infiniti Properties if possible in the future. In my experience of renting a property with them for two years their staff are unhelpful at every turn, rude on the phone and when it came to moving out, they were extremely obstructive in returning the ... Read Full Review
By : Kate
Apr 15, 2021We’re you renting on Earl...
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Angie
By : 'Rebecca'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : G32
Wouldn't even give 1 star. Ignored & terrible service from this company! Do not use. As soon as they get you a property they do not care afterwards at all & will try & blame & take you for money for no reason what so ever. Will not offer any help with issues with the property ... Read Full Review
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Stephanie
By : 'Emma'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : Yes
Postcode : G31
As a student, infiniti properties made my move very easy by providing lovely service and their staff are always willing to tackle any questions. I initially did not know a lot about this process but their staff were always willing to help. Stephanie dealt with most of our queries and was always ... Read Full Review
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By : 'Mark'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G3
Lets tenants live with mold for months. Completely unresponsive after you move in unless they need something. When you finally move out, they charge you a blanket 100 pound for cleaning regardless of whether you had already paid and independent cleaner come in before you move. Horribly ... Read Full Review
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By : 'Carol'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : No
Postcode : G20
I've been a landlord with this company for about 15 years and their customer service has not improved much in this time. Whilst they are good at finding tenants and probably offer them a good service, with regard to myself as such a long established landlord with them, the service provided ... Read Full Review
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By : 'Jason'
Branch : Finnieston, 1016 Argyle Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : G5
I met Richard Glenton from Infinite Properties. Actually, the address of the flat was not right, but it seems that I met the right agent! Richard provided an excellent service. He was very pleasant and patient, while made sure all info was provided correctly. I would highly recommend using His ... Read Full Review
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By : 'mike'
Branch : Finnieston, 1016 Argyle Street
Services : Sales( As a Vendor )
Sold price : £83000
Would you recommend ? : Yes
Postcode : G21
Richard was on top of everything and updated us at every stage would use him again and would recommend him to ... Read Full Review
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By : 'Jessica'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G3
Infiniti properties have been a wonderful letting agents, recently they have been incredibly helpful whilst changing over a lease after my flatmate graduated and ended up moving out. Would highly recommend to anyone, fast replying and always ready to ... Read Full Review
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By : 'Susan'
Branch : Finnieston, 1016 Argyle Street
Services : Sales( As a Vendor )
Sold price : £170000
Would you recommend ? : Yes
Postcode : G1
Always keeping us in the loop & quick to respond, Richard offered sound guidance, reassurance and a highly professional service. It was a pleasure doing business with ... Read Full Review
Appropriate for the service provided.
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By : 'Andrew'
Branch : Finnieston, 1016 Argyle Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : G2
It was a pleasure dealing with Richard for the purchase of a city centre property. He always replied to my queries quickly, accurately and professionally, and was a great source of information about the property, the building and the market in general. In addition he was always happy to liaise ... Read Full Review
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By : 'Mrs'
Branch : Finnieston, 1016 Argyle Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G78
Recently my electric shower stopped working and I contacted Fiona through email. She arranged the contractor to visit my property and made sure that repairs are done asap. Fiona was constantly in touch with me to assure that contractor was over on time. The contractor done the great job. Both Fiona ... Read Full Review
