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1.8/5, 16 Reviews
19% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
36% letting fee satisfaction
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Sharon
By : 'A'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : OX14
It's amazing how many negative reviews are here for this agent. I was a full fee paying landlord with this agent and a tenant elsewhere. I can see clearly how unprofessional this agent is and the poor service they provided. My tenant installed a tv receiving dish in the garden with cables going all around my living room and the master bedroom. This was never reported in the quarterly inspection report. The tenant was not instructed to return my property to it's original state nor was their deposit deducted for this unapproved installation. On the contrary, the agent reduced the tenants damage deduction by two days rent knowing the tenants were only moving out then to go on their pre-booked holidays. What's more ridiculous is, the agent did this without consulting me beforehand or informing me after. I had to ring them to find out what the deposit deduction was. I wouldn't have minded to refund the two days the tenant didn't use. But the agent has no right to use my money to pay the tenant without my consent, isn't that right? Who do they think they are?
By : Sharon Self
Nov 19, 2018This landlord may like to review her comments about us as an agent, as she had her tenant evicted for no reason other than wanting to move back to the property herself, because she didn't enjoy living where she moved to! She hounded us the agents daily to get the poor tenant out, she would not allow the checkout clerk to complete his job, as she was in such a hurry to move back in. Why would she expect a tenant to pay her 2 days rent that they didn't live there? She wanted them to leave, we helped the tenant find somewhere to move to, so that the landlord was able to move back in to her property. The whole process went quite smoothly considering the difficult circumstances the landlord imposed on everyone involved. I'd also like to add, we have just won an award for BEST letting agents, only the top 5% of the UK Letting agents got the level of award we achieved, which was Exceptional! These awards don't come easy, my staff work hard to give a good service to all our clients, but unfortunately there is no pleasing some clients no matter how hard you work to help them.
By : A very unhappy Landlord
Nov 19, 2018I evicted my tenants for no reason? Does the agent not understand what the end of lease means? I wanted my house back at the end of the tenancy. That is unreasonable?? I shouldn't have to give any other reasons to have my house back on the end date of the contract!
By : A very unhappy Landlord
Nov 19, 2018I gave the agent and tenants FOUR months notice before the end of tenancy. The agent did not let me know that the tenants wanted to stay until two months before the end of tenancy. I endured tremendous amount of stress not know if I could move back to my own home. My rented accommodation was coming to an end but the agent put me in the situation where I didn't know where I would be after the end of my own tenancy. And the agent accuses me for putting them in a difficult circumstance. It show what kind of people they are! Avoid unless you can outdo them in unreasonableness!!!
By : A very unhappy Landlord
Nov 20, 2018This agent does not respect contract. She thinks she should have a control over my property. She forgets that I am the owner of my property and she is only an agent.
By : Kelly Virgo
Nov 20, 2018As an ARLA agent we are very aware of contracts! We were advised that the landlord wanted her property back and we were instructed to serve a section 21 on a family that were renting the property. They applied for a housing association property due to this happening for the 2nd time to them and wanting more security. They were advised by the council to stay in the property until it went to court, which of course a tenant by law has rights to do. However due to me speaking to the tenants and them being very understanding of the landlord wanting to move back in and me liaising with their housing officer they were fortunately offered a home before it got to the eviction stage which is something the tenant wanted to avoid as did we. Therefore we managed to gain possession of the property prior to the end date of the tenancy as the landlord had offered for the tenant to have a rent reimbursement if they were to move out slightly earlier which was of course granted. I myself kept the landlord fully up to date of the situation and the tenants lawful rights. In the end the landlord regained possession of her property prior to the end date and the tenants were re-homed. So what could of been a difficult time for everyone in fact ended up being the best outcome due to our assistance and perseverance in the matter.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £550,000 | £550,000 |
| Lettings | 100% | 36% | £550 | £1,200 |
Martin & Co
8-10 West St Helen Street, Abingdon, Oxfordshire
OX14 5BL
01235 524300
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Sharon
Philip
By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : OX3
For Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it. Don't waive anything in the inventory. Assume,... Read Full Review
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Kelly
By : 'Ann'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : OX14
Martins sold my property for me and I had 4 offers for the property, they were amazing. They priced it higher than the bigger agencies and I received the asking price. They gave honest feedback on what the purchasers had said and it was immediate. The viewings just kept coming and it was a big... Read Full Review
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By : 'Anonymous'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : OX12
As landlords, we had numerous problems caused by the incompetence of Martin & Co. Some examples: despite our clear instructions they left the heating switched off during a long unoccupied period during the winter. They mishandled a claim to the DPS by not supplying the correct evidence, and ... Read Full Review
The fees were reasonable.
By : Sharon Self
Mar 11, 2019Although this person has written this feedback anonymously, we know it can only be one landlord. The property was handed over to us mid tenancy in a poor condition, and the landlord was against the...
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Sharon
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX14
It's amazing how many negative reviews are here for this agent. I was a full fee paying landlord with this agent and a tenant elsewhere. I can see clearly how unprofessional this agent is and the poor service they provided. My tenant installed a tv receiving dish in the garden with cables... Read Full Review
By : Sharon Self
Nov 19, 2018This landlord may like to review her comments about us as an agent, as she had her tenant evicted for no reason other than wanting to move back to the property herself, because she didn't enjoy...
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Sharon
By : 'Rational'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : OX29
When I moved out of a property with them they tried charging my deposit for issues that existed when I moved in. Issues that I told them about but they didn't have an inventory so said I couldn't prove it was like that. Then they argued and stone walled until I gave up and paid. They... Read Full Review
Bad
By : Sharon
Oct 5, 2018If this were true we would not win the payment by the DPS. There was an invoice showing a professinal clean at the start of the tenancy. Unfortunately some tenants dont accept responsibilty for their ...
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By : 'DrPepper'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX29
In a shared house, they refuse to address the issue of tenants leaving disgusting mess in the communal areas on a regular basis. The land lord lets himself in without any warning from the agent. The cleaner doesn't do the hours that they're contracted to (paid for by the tenants) and... Read Full Review
Bad
By : Sharon Self
Sep 28, 2018This tenant has published a false representation of our business and as such we may take legal advice to get this removed. Meanwhile, anyone wanting to slander our business should think quite...
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Sharon
By : 'Hummza'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Martin & Co Abindon branch will exceed your expectations on just how poor service can be. During my tenancy I was left without a fridge and freezer for a full month as the estate agents failed to collaborate with their team just how to get a new one up the stairs when ours broke. When... Read Full Review
Bad
By : Sharon Self
Sep 28, 2018This tenant has published a false representation of our business and as such we may take legal advice to get this removed. Meanwhile, anyone wanting to slander our business should think quite...
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By : 'Ms'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
I have been renting for 15 years. Letting agents mostly have a bad reputation for exploiting they're clients but this company exceeds belief. They lie, and bully. Their manner in correspondence is extremely rude and unprofessional. They're tone is very personal. They do not understand the ... Read Full Review
By : Myah
Jun 26, 2018These people are terrible! All they want is your money, they con and lie to you, and do things without your consent , they are terrible , DO NOT rent a property with them unless you want to be conned ...
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Sharon
By : 'TheGoodTenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX29
Don't expect fair or just treatment. If there's problem they'll try to avoid you or will send you unprofessional, foul-mouthed emails. They don't deal with dirty tenants who leave rented accommodation in an unhygienic state despite any efforts you make to keep your home tidy... Read Full Review
Shocking. Whilst bad tenants get away with leaving a mess and sometimes leaving without paying rent, they usually try to take more money from good tenants
By : Sharon Self
Sep 20, 2018Whenever a tenant leaves a property, our fully qualified inventory clerk (APIP Qualified), does the checkout & any cleaning issues are dealt with by booking the cleaner to rectify & charge...
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Sharon
Philip
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : OX11
Having been both a tenant and a landlord for the last 13 years I have never worked with a such an incompetent, unprofessional and rude establishment. Having rented a property from them for 5 years, they tried charging extortionate fees at every corner. They repeatedly showed up at the property for... Read Full Review
Fee's tripled over the course of the 5 year tenancy. Constantly trying to add more fees, including trying to charge me for having a girlfriend live with me
By : Sharon Self
Sep 20, 2018Unfortunately, this tenant would never get a reference form us due to the condition he left the property in, a brand-new property when he moved in, that had to be fully re-carpeted & repainted...
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By : 'Art1035'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Quite possibly the worst estate agents I have ever come across. They were rude, uncaring, unresponsive and charged 'admin fees' for anything we ever required them to do. Any complaint or issue we had with the property we were then threatened with an eviction notice so nothing ever got fixed - the... Read Full Review
They seemed to even want to charge fees for picking up the phone. BAD.
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By : 'Nina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
Avoid at all costs. All staff dealt with at the branch became increasingly rude from the moment I picked up the keys - atrociously so upon vacating the property. During the tenancy we were charged for cleaning and repair services that were never provided (these were sporadic, often of poor... Read Full Review
High, but as expected for Letting Agents in Oxfordshire.
High, but as expected for Letting Agents in Oxfordshire.
By : Sharon Self
Sep 20, 2018We would not charge tenants for repairs or cleaning whilst in tenancy, unless they were advised upfront the reasons, and then only after the works were done. It wold be helpful if this person was...
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Sharon
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : OX14
I am a first time buyer with this company and since moving in have had very poor heating and damp in all rooms. They sent people out who said they could put curtains up at the bottom of the stairs to stop draft but never done this. We also waited over a month for a dial to be put on our radiator... Read Full Review
By : Sharon Self
Sep 20, 2018I think this person is confused as this probably should read it is their first rental property, not a first-time buyer. Confusion seems to be key in this feedback. We always do our best to manage...
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By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : OX14
We always receive excellent service from this agent, we find them to be very fair and professional in their approach to us, our tenants and our... Read Full Review
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By : 'melvinm'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : OX14
STAY AWAY FROM THE ABINGDON BRANCH OF MARTIN AND CO! Martin and co have the most unhelpful, rude and incompetent bunch of staff I have ever known! I would like to point out a few facts about the way they treated myself and my partner while we were tenants; we were left with no heating or hot water ... Read Full Review
By : Sharon
Mar 22, 2015This person was so rude to our staff and expected a repair to be carried out on thier heating in a time scale that was not possible due to parts need ordering. We have had feedback that our plumbing...
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By : 'Abingdon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : OX14
We have always had exceptional service from this agent, and found if you are not happy with something tell them as they good at problem... Read Full Review