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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 108 Reviews
97% Recommended
100% sales valuation accuracy
84% letting valuation accuracy
96% sales fee satisfaction
97% letting fee satisfaction
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Igor
By : 'Charles'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
Igor and Henry, were amazing from start to finish when looking and moving into our new flat. They and all of the Carter Jonas team have always been exceptionally quick to answer and questions and we cannot thank them enough.
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 10/19/2022, 7:54:19 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 96% | £435,000 | £3,000,000 |
| Lettings | 84% | 97% | £500 | £6,200 |
Carter Jonas
783 Fulham Road, London, Greater London
SW6 5HD
020 7751 8899
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'TY'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
2 weeks, 2 days for a sale - thanks to Carter Jonas! Mandy, Weyland and Leo are exceptionally hard working and professional. They helped us navigate the sale of our family home from start to finish - especially all the behind the scene solicitor and to and fro between all parties. Swift... Read Full Review
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Wayland
By : 'Rosie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
We recently sold our property through Carter Jonas Fulham and were highly impressed by the proactive and diligent Fulham sales team. We had our heart set on a property and got it under offer. We then instructed Carter Jonas in the hope we could sell our place in time - they swung into action... Read Full Review
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Mandy
By : 'Ann'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW6
Mandy at Carter Jonas (Bishops Park) was wonderful as always in the sale of our properties - great communicator and knowledgeable professional in her field. Thank... Read Full Review
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Mandy
By : 'T'
Services : Sales( As a Buyer )
Sold price : £2000000
Would you recommend ? : Yes
Postcode : SW6
Great all round experience with Mandy Jabos on a purchase of a house in Fulham (SW6). Very efficient and trustworthy which created a smooth process, completed within few... Read Full Review
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Mandy
By : 'Ana'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW6
Very professional, reliable and supportive. Mandy was very responsive, knowledgable and maintained an excellent level of communication throughout the whole process. Carter Jonas’ level of service is definitely above market and I’m looking forward to working with them again in... Read Full Review
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Wayland
By : 'Patrick'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : SW6
Easy sale with Wayland and many years of good lettings over the years from Igor and the team. Good communications throughout. Thank... Read Full Review
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Mandy
Wayland
By : 'Lucy'
Services : Sales( As a Vendor )
Sold price : £583000
Would you recommend ? : Yes
Postcode : SW6
I recently sold my flat with Carter Jonas and I highly recommend them. Very helpful, efficient, and always at the end of WhatsApp being so helpful, especially Wayland and Mandy. They are so friendly and truthful and selling my flat went very smoothly. Nothing was too much trouble for them. Selling... Read Full Review
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Mandy
By : 'Ann'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas... Read Full Review
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Wayland
By : 'IHS'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW3
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved three excellent offers despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service from start to... Read Full Review
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Mandy
Wayland
By : 'Steven,'
Services : Sales( As a Vendor )
Sold price : £1035000
Would you recommend ? : Yes
Postcode : SW6
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly... Read Full Review
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james
By : 'Francesca'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
I recently sold my London flat through Carter Jonas and thought they were very knowledgeable and professional. Their service, especially James Jooste's, proved particularly useful as I was abroad throughout the whole process. Would definitely... Read Full Review
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Mandy
By : 'Joe'
Services : Sales( As a Buyer )
Sold price : £750000
Would you recommend ? : Yes
Postcode : SW6
Mandy was fantastic, she provided a great service with speedy responses and talked us through the entire process. As first time buyers who were a little unsure on how everything worked this was hugely appreciated, thank... Read Full Review
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Wayland
By : 'E'
Services : Sales( As a Vendor )
Sold price : £2900000
Would you recommend ? : Yes
Postcode : SW6
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office. Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a... Read Full Review
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james
By : 'rosemary'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : SW6
We received a professional and accurate valuation and achieved our asking price in a difficult market. Thereafter we had friendly and efficient support to a successful completion. We thoroughy recommend Cater... Read Full Review
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By : 'Timothy'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : SW6
Excellent service and an asking price result puts Carter Jonas head and shoulders above the rest. Stress free experience, highly... Read Full Review
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Wayland
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £1185000
Would you recommend ? : Yes
Postcode : SE6
Excellent choice in SW6. Experienced staff with good knowledge of local area. Wayland is very professional and offers good advice. Easy (and straight forward!) communication. Very satisfied at conclusion of sale. Would highly... Read Full Review
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By : 'Mandy'
Services : Sales( As a Vendor )
Sold price : £2450000
Would you recommend ? : No
Postcode : SW6
We recently sold our family house of many years through Carter Jonas Fulham. Their experience and knowledge of the market and the area were invaluable in what was not a straight forward... Read Full Review
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Mandy
By : 'Zaki'
Services : Sales( As a Vendor )
Sold price : £1625000
Would you recommend ? : Yes
Postcode : SW6
We have bought a property, rented 2 properties and eventually sold both all through Carter Jonas Fulham over a period of 11 years. Their service has been exemplary with all transactions we've had and they are very knowledgeable. Would highly recommend... Read Full Review
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Anamaria
Wayland
By : 'Annabelle'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
A thoroughly professional service from Wayland, Ana and their team. Incredibly helpful at all times and a pleasure to deal... Read Full Review
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Anamaria
Mandy
By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW6
I have always found Carter Jonas very accessible, friendly and extremely professional in all my dealings with them over the last five years. I first let my property and then sold it through this company - they have always been very good at communicating with me and helpful. Anamaria Jerkovic and... Read Full Review
