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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 381 Reviews
89% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
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Jon
By : 'Abi'
Services : Sales(As a Vendor)
Sold price : £95000
Would you recommend ? : Yes
Postcode : LS2
Having been the vendor and buyer, landlord and tenant, at various points over the last 10 years, we had started to think that anything to do with houses was just hard work and generally against whichever side we were on. Enter Dwell....THANK YOU for changing our experience! Despite problems along the way out of everyone's control, the process of selling our property was executed with ease, clear information, prompt and proactive communication and as a bonus, the team were lovely to deal with. We couldn't have asked for more, but will be asking you to deal with more properties for us in the future!
Dwell Leeds
5/6 St Chads Parade, Leeds, West Yorkshire
LS16 5JH
01132464860
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| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 45 | 8 | 248 | 27 | 21 | 2 | 16 | 0 | 11 | 3 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 92% | £58,000 | £2,580,000 |
| Lettings | 100% | 92% | £300 | £6,000 |
Complaints We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally. How do I report a complaint? The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible then your concerns will be escalated to a manager who will investigate the matter. We can be contacted at the following: 5-6 St Chads Parade Leeds LS16 5JH What happens next? When we receive your complaint, we will: Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised. Collate as much information as possible and liaise with the various departments involved to establish all the facts. Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay. All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will be closed. Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement. Independent Redress Scheme After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party. If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme: The Property Redress Scheme Premiere House, 1st Floor Elstree Way Borehamwood WD6 1JH www.theprs.couk complaints@theprs.co.uk We are members of ARLA Propertymark If you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigate complaints against their members where there is evidence an agent has breached their Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence. 01926 496 791 complaints@propertymark.co.uk www.propertymark.co.uk/complaints If you have a complaint relating to insurance, these will be dealt with separately to ensure we are complying with regulation rules. Any insurance-related matters will be acknowledged within five working days and issues can be reported by phone, in writing by post, by email, or you can pop into your local branch and talk to one of advisors. Please allow up to eight weeks for us to issue a final response, however we will aim to get back to you much sooner than this. If we are unable to respond fully within four weeks of receiving your complaint, we will update you on our reasons for this. Following our final response, if you are unhappy with the outcome, you can refer the matter to the Financial Ombudsman Service: Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR 08000 234 567 complaint.info@financial-ombudsman.org.uk www.financial ombudsman.org.uk Please note: if you are looking to refer a complaint to the Financial Ombudsman Service, you will need to have followed our complaints procedure first, and then passed the matter to the Ombudsman within six months of receiving our final response.
Last updated at 3/5/2024, 6:50:56 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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2024 Best Letting Agent in North East
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Emily
By : 'Chirag'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Amazing customer service with quick replies over email and brief details of the room already ... Read Full Review
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Alicia
By : 'Mbongeni'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Sold price : £850
Would you recommend ? : Yes
Postcode : LS12
They were very fast with process and helpful I will recommend them ... Read Full Review
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By : 'Ayanda'
Branch : Leeds, 5/6 St Chads Parade
Services : 2
Sold price : £850
Would you recommend ? : Yes
Postcode : LS12
They have been so helpful everything was fast and straight forward. I didn't have any ... Read Full Review
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Jessica
By : 'Heidi'
Branch : Leeds, 5/6 St Chads Parade
Services : Sales( As a Buyer )
Sold price : £175000
Would you recommend ? : Yes
Postcode : LS13
I have only had one experience with Dwell and it was excellent. I went to view a property with Jess and it was just a very different experience. She opened the door and invited me to go in first, she encouraged me to guide myself through each room, providing a small brief to each room as we went ... Read Full Review
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Jessica
By : 'Sami'
Branch : Leeds, 5/6 St Chads Parade
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS11
Thanks to Jess I have been able to find amazing investment opportunities here in Leeds! Amazing service, amazing people, would highly ... Read Full Review
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Jessica
By : 'Sahar'
Branch : Leeds, 5/6 St Chads Parade
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS13
Previously on the market 6 months with no luck and switched to dwell where I managed to sell within 4 weeks! Jess really took the time to proactively market my house and communicated throughly throughout this process. She confidently explained her approach and strategies and was able to make ... Read Full Review
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Alicia
James
By : 'Adam'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS8
Easy and painless. Simple application and prompt replies to ... Read Full Review
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Alicia
By : 'Soma'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS11
Apt response to mail and was very helpful. Also provided clear ... Read Full Review
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Alicia
Emily
By : 'Charlotte'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
The girls that I have spoken to have always been most ... Read Full Review
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Emily
Alicia
By : 'Majshima'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Emily showed me the property and arrived before time to welcome me with all the details of the house the support team helped me with the process before moving to the ... Read Full Review
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By : 'Cathy'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS8
I had a fantastic experience with Dwell Letting Agency . From the very first inquiry their team was professional , responsive , and genuinely helpful . I highly recommend to anyone looking a reliable and trustworthy letting agency ... Read Full Review
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Alicia
By : 'DANIEL'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS28
Excellent service and easy to use application and referencing ... Read Full Review
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Emily
Emily
By : 'Charlotte'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : LS12
Emily was really lovely and helpful when i went to view the property, she made me feel very comfortable and her energy was infectious. Alicia was also extremely helpful getting us moved in really quickly after ... Read Full Review
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Sohail
By : 'Fabien'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LS4
Sohail at Dwell did a fantastic job managing the refurbishment of our property. It was a big job and we couldn't be happier with the result. As a landlord, it was important me to stay involved in key decisions and be updated on progress, otherwise maintaining a handsoff approach. Sohail managed ... Read Full Review
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Jessica
By : 'Steph'
Branch : Leeds, 5/6 St Chads Parade
Services : Sales( As a Vendor )
Would you recommend ? : No
We decided to use Dwell to sell our home and it was the best decision. Jess did an amazing job of displaying our home in the photos and was quick to respond to and book in viewings. We had an asking price offer on our home in less than a week! Jess was really easy to contact and she was really easy ... Read Full Review
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Ross
By : 'Maxwell'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS10
Generally a welcoming company, with the Manager willing to go an extra mile in ... Read Full Review
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Jessica
By : 'Dawn'
Branch : Leeds, 5/6 St Chads Parade
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS13
From start to finish Jessica supported us with our first home purchase. The process was stress free with many questions (from us) as first time home buyers and nothing was too much. Thanks ... Read Full Review
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Alicia
By : 'Natalie'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS11
Alicia was very friendly and helpful with all questions I had during the referencing process and answered ... Read Full Review
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Alicia
By : 'Henry'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : LS25
Received an excellent customer support and service from the agency in the process of renting their ... Read Full Review
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Alicia
By : 'Amal'
Branch : Leeds, 5/6 St Chads Parade
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : LS8
Alicia was really helpful during the application and referencing ... Read Full Review
