Ezytrac Property Management

Can not fix our boiler for 1.5 months now. We live with cold water only all this time. They are not teaching out proactively and we have to remind them. ... Read Full Review

As a "Property Management Agency" Ezytrac are incredibly weak. Of the few things that they actually did, they did badly and unprofessionally. We rented a property that was managed by them for roughly 4 years. During this period we only asked them to do one single thing and that was ... Read Full Review

Customer service is abysmal. Support team do not answer correspondence despite repeat reminders. My rent has recently been increased by 15% and they refuse to discuss, giving me no option but to start looking ... Read Full Review

Worst company behaviour I've ever came across. No response for weeks from agent Chris Hough nor reception to emails, never answering phones, hardly ever returning calls. I had a problem which caused me health issue. It took 2 months to sort it. Waiting for more than a month for an engineer to ... Read Full Review

Poor experience unfortunately They do not return your calls. They do not reply to emails. I wouldn't ... Read Full Review

Brilliant service! I recently bought a property and Caroline was overseeing the transaction. Caroline was amazing, managed to secure a very substantial extension on completion due to multiple delays on my side, was very responsive and ... Read Full Review

When I first moved into my apartment EazyTrac were spot on, always quick to respond and fix issues and helped with any general queries but in the past few months something has changed. Their service is absolutely terrible now, slow if not no responses, to any issues you have. The Arthur mobile app ... Read Full Review

We have had ongoing challenges with our mortgage provider and their valuer over a 6-month period. This required several calls to Caroline to see if she could speak to the developers to obtain the documents required by the valuer. Despite the valuer's requests being quite pedantic, on every ... Read Full Review

Ezytrac use a useful system for maintenance issues, you log it on your dashboard and they will acknowledge and source a contractor. Rob emailed me within minutes of acknowledging mine, just to let me know he had instructed a company to resolve my issue. They then called very quickly and arranged ... Read Full Review

I had been struggling with a worn out faux leather peeling, broken down sofa in my apartment for the last few months. We were in the middle of lockdown 1.0 of the pandemic and it was almost impossible to get any furniture deliveries. Enter the absolute legend Robert! He was so prompt and efficient ... Read Full Review

My experience so far with Caroline and the team at Ezytrac has been very positive. I have just completed on an off plan development and I have received consistent and precise service from them. I would like to thank them for a smooth transaction and great communication and I am glad to have them on ... Read Full Review

Professionals. Especially Donna. Easy and clear communication, very friendly staff. Would recommend for anyone who’s looking for a good agency with professional agents. ... Read Full Review

Chris has completely dropped the ball on helping once we delivered what he needed. We dealt with him after a bereavement in a flat he was managing and it has now been 6 months but has failed to provide security deposit details so we can take the outstanding amount out. Instead he is ghosting us ... Read Full Review

I moved to this flat almost 2 years ago and Ezytrac's service has been tremendous. Every time I mail Ezytrac about something I get prompt response. My dishwasher and ceiling issues were sorted out promptly and responsibly. It's easy to report maintenance issues with tools they have ... Read Full Review

Very responsive and cooperative. I've been renting a place for a couple of months and Robert has been great at following up with contractors to get jobs ... Read Full Review

Having used with Ezytrac for about 10 years I can certainly recommend them - the staff are efficient & pleasant to deal ... Read Full Review

I contacted the out of hours number provided by Ezytrac as my main water had been cut off. Rob responded to my call promptly and sought to solve the issue very late into the night. Rob updated me throughout the query and ensured the problem was resolved the next day. Professional and friendly. ... Read Full Review

Olivia was really great, I was impressed with the service I was given, I was kept informed throughout the process and any questions I had were answered and explained which was ... Read Full Review

Ezytrac get 5 stars from me for a very professional service. Caroline, Olivia and the rest of the team are a true credit to their company. Well done and please strive to keep up the great standard that you have already ... Read Full Review

The team are always helpful and responsive! Thanks to Robert for his help in getting my maintenance issue sorted ... Read Full Review