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Luton, LU1
4.9/5, 70 Reviews
88% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
98% letting fee satisfaction
Who We Are
We\'re evolving the gold standard for property management
From first contact our property managers will look after you – whether that means arranging a viewing, getting you sorted with contracts or just giving you som information on the local area. They are there with you through the whole ren
ting journey.
"Incredibly patient and..."
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5 Star Review
Viktorija
Elena
By : 'Karolina'
Services : Letting(Property Management)
Would you recommend ? : Yes
Postcode : LU1
Aug 28, 2024
People found this helpful0
Viktorija has been a great help for me personally.She has been incredibly patient and transparent with me throughout the process of renting a property at Opto.
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Shantanu Joshi
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Tobiloba Jaiyeola
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 100% | 98% | £560 | £900 |
Address
Urban Evolution
4 Dumfries Street, Luton, Bedfordshire
LU1 5FT
01582 800309
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Urban Evolution Branches (View All 2)
Sarah Thomson, Prompt, ...
5 Star Review
Sarah
Ivan
By : 'Mr'
Services : Letting( Accounts )
Would you recommend ? : Yes
Postcode : LU1
Jan 26, 2025
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People found this helpful0
Sarah Thomson, Prompt, Responsive and very helpful. I've had quite a few accounting queries and she has quickly looked at the issues and resolved them promptly with clear and understandable messaging. Its been great liaising with her and she is a credit to the firm. Ivan has also been also helpful ... Read Full Review
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Sarah Thomson, Prompt, Responsive and very helpful.
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Mr Choudhury said about Urban Evolution
Services : Letting( Accounts )Date: 26th Jan 2025
Sarah Thomson, Prompt, Responsive and very helpful.
I've had quite a few accounting queries and she has quickly looked at the issues and resolved them promptly with clear and understandable messaging. Its been great liaising with her and she is a credit to the firm. Ivan has also been also helpful at raising any issue with the relevant departments.
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Excellent service & best ...
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5 Star Review
Iqra
By : 'Shantanu'
Services : Letting( Property Management )
Would you recommend ? : No
Apr 9, 2025
People found this helpful0
Excellent service & best place to live. Iqra is Amazing &... Read Full Review
Comments (0)Excellent service & best place to live.
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Shantanu Joshi said about Urban Evolution
Services : Letting( Property Management )Date: 9th Apr 2025
Excellent service & best place to live.
Iqra is Amazing & helpful.
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Room ...
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5 Star Review
By : 'Rajeshkumar'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Mar 12, 2025
People found this helpful0
Very nice place accomodation and very good services provided stay Highly... Read Full Review
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Rajeshkumar T said about Urban Evolution
Services : Letting( As a Tenant )Date: 12th Mar 2025
Very nice place accomodation and very good services provided stay Highly recommend
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Feedback about Urban ...
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5 Star Review
Ivan
By : 'Srinivasa'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : Yes
Postcode : LU1
Feb 26, 2025
People found this helpful0
Here the staffs are very polite, professional, friendly and courteous, Nice and secure place to live in. good ambience and comfort. Nominal price and nice, pleasant place to live... Read Full Review
Comments on Agent Fees
Nominal and good place to live in
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Srinivasa said about Urban Evolution
Services : Letting( As a Tenant )Date: 26th Feb 2025
Here the staffs are very polite, professional, friendly and courteous, Nice and secure place to live in. good ambience and comfort. Nominal price and nice, pleasant place to live in.
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The management staff, ...
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5 Star Review
Ivan
By : 'Tobiloba'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : LU1
Feb 13, 2025
People found this helpful0
The management staff, specifically Ivan has been so kind, helpful and understanding to me and i really really appreciate that ! THANK... Read Full Review
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Tobiloba Jaiyeola said about Urban Evolution
Services : Letting( As a Tenant )Date: 13th Feb 2025
The management staff, specifically Ivan has been so kind, helpful and understanding to me and i really really appreciate that ! THANK YOUU!!
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Excellent service from opto ...
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5 Star Review
Ivan
By : 'Victor'
Services : Letting( As a Tenant )
Sold price : £750
Would you recommend ? : Yes
Postcode : LU1
Jan 31, 2025
People found this helpful0
★★★★★ I had a great experience with the staff at Opto Village. He was incredibly helpful with my mattress and bed sheet, making the process smooth and hasslefree. His professionalism, efficiency, and friendly attitude really stood out. Great service and much... Read Full Review
Comments (0)★★★★★
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Victor Bolaji Ode Ode said about Urban Evolution
Services : Letting( As a Tenant )Date: 31st Jan 2025
★★★★★
I had a great experience with the staff at Opto Village. He was incredibly helpful with my mattress and bed sheet, making the process smooth and hasslefree. His professionalism, efficiency, and friendly attitude really stood out. Great service and much appreciated!
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Great ...
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5 Star Review
Ivan
Elena
By : '.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
Jan 23, 2025
People found this helpful0
Ivan was always available, responsive, and patient. He guided me through the entire process and made sure I was happy with my apartment. Highly recommend... Read Full Review
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. said about Urban Evolution
Services : Letting( As a Tenant )Date: 23rd Jan 2025
Ivan was always available, responsive, and patient. He guided me through the entire process and made sure I was happy with my apartment. Highly recommend him!
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Very responsive to my emails ...
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5 Star Review
Elena
By : 'Awtar'
Services : Letting( As a Owner )
Would you recommend ? : No
Jan 22, 2025
People found this helpful0
Very responsive to my emails and looking into the... Read Full Review
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Awtar jandu said about Urban Evolution
Services : Letting( As a Owner )Date: 22nd Jan 2025
Very responsive to my emails and looking into the lettings
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So Urban evolution: the good ...
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1 Star Review
By : 'charlene'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : LU1
Jan 7, 2025
People found this helpful0
So Urban evolution: the good the bad and the ugly - Are you ready…. Okay so I moved in over the summer it's been a few months, This is the worst place that I have ever rented from. The ugly: the business' attitude to their legal obligations and being compliant. And how they treat... Read Full Review
Comments (0)So Urban evolution: the good the bad and the ugly -
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charlene gambiza said about Urban Evolution
Services : Letting( As a Tenant )Date: 7th Jan 2025
So Urban evolution: the good the bad and the ugly -
Are you ready…. Okay so I moved in over the summer it's been a few months, This is the worst place that I have ever rented from.
The ugly: the business' attitude to their legal obligations and being compliant. And how they treat people is genuinely poor. Lucky there are plenty of governing bodies in place to address this.
Be advised that some of the positive reviews may be coerced. If you've misplaced your entry card or are behind on rent, they may deny access (your card stops working) and require you to leave a positive review in exchange for regaining entry. It's usually the female property manager that does this. I've over heard this a few times
The bad: The cinema room and shared facilities: the items were purchased and have not been replaced the leather on the chairs has been peeling a down to fabric - clear sign of wear and tear and nothing has been done.
The same thing with the accommodations itself there are clear signs of wear and tear and getting replacement or maintenance will be an issue
When I moved in the drains where working asked them to address it the following day they said maintenance guy wouldn't not come until Monday. They have continued to charge me and withheld maintenance service because of it. Even though it is their legal obligation to provide ensure that they are working especially at the start of the contract.
The boiler has been out for more than 5 days now every day from NY to Friday they kept saying it will get fixed today today. It still is not fixed! This is the third time in 3 months they have issues with boiler lasting 3/4 days. With weather ranging from 1 to -1 degrees and snow. They have ignored emails asking for updates, inquiring about the support, they claim to offer and fairly rude.
(Hasn't applied to me however) Be warned - if you delay on your rent there is a possibility that they will deny you entry into your studio (even though this is unlawful/illegal) as they use a card system to enter the building they have the capabilities to lock your out. From my experience, it does appear that respect basic laws such as GDPR and tenancy laws
You incure charges for things, they don't tell you about and you will not get a cost break down or a copy of their policy if you ask for them
This has to be the most grimiest place I have ever lived in - I will be reporting this to the relevant governing bodies, possibly getting my legal counsel involved for compensation.
The good: easy access to the city, in house gym, if you like pets plenty of silver fish and bed bugs. The roof top is nice when the sun comes out. Concierge service. WiFi is decent a bit slow if you're a gamer but good for WFH. Corner shops are open until late, a little pricey but good people. You should also try Ali's cuisine the lamb is excellent, being a 5 minute walk away from that has been great. The lift has mirrors?? convenience of the office space even though the chairs are uncomfortable and pretty low really bad wear and tear.
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My Bank in Canada was taken ...
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5 Star Review
Sarah
By : 'Veena'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : LU1
Dec 24, 2024
People found this helpful0
My Bank in Canada was taken over by another bank in Canada and I was unable to receive my remittances from Urban Evolution. I went back and forth with many people with Urban Evolution but was not able to resolve the issue. Finally I was connected with Sarah Thomson, Senior lettings accounts... Read Full Review
Comments (0)My Bank in Canada was taken over by another bank in Canada and I was unable to receive my remittances from Urban Evolution.
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Veena Verma said about Urban Evolution
Services : Letting( As a Owner )Date: 24th Dec 2024
My Bank in Canada was taken over by another bank in Canada and I was unable to receive my remittances from Urban Evolution.
I went back and forth with many people with Urban Evolution but was not able to resolve the issue.
Finally I was connected with Sarah Thomson, Senior lettings accounts agent . Sarah very patiently stayed with me, communicating with me all the time, until the issue was resolved.
This is the best service I have received from Urban Evolution. Sarah you were wonderful during this ordeal of mine and I am really happy that there are people like you within the company that are so helpful.
Thanks wholeheartedly for your service.
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Violeta has always been a ...
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5 Star Review
Violeta
By : 'Saidat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
Dec 18, 2024
People found this helpful0
Violeta has always been a helpful staff at the... Read Full Review
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Saidat Seriki said about Urban Evolution
Services : Letting( As a Tenant )Date: 18th Dec 2024
Violeta has always been a helpful staff at the reception.
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Very good staff.friendly ...
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5 Star Review
Violeta
By : 'Rino'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
Dec 11, 2024
People found this helpful0
Very good staff.friendly approach. Very clean building.happy to continue our... Read Full Review
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Rino James said about Urban Evolution
Services : Letting( As a Tenant )Date: 11th Dec 2024
Very good staff.friendly approach. Very clean building.happy to continue our tenancy
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Efficient and smooth buying ...
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5 Star Review
Alexandra
By : 'SK'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LU1
Dec 6, 2024
People found this helpful0
Efficient and smooth buying process. Highly recommend Alexandra as a sales... Read Full Review
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SK said about Urban Evolution
Services : Sales( As a Buyer )Date: 6th Dec 2024
Efficient and smooth buying process. Highly recommend Alexandra as a sales agent!
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A maintenance float of 350 ...
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4 Star Review
By : 'Akira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU1
Nov 29, 2024
People found this helpful0
A maintenance float of 350 pounds was placed on my landlord account. I did not agree with this charge so I sent a complaint email and received an email with an immediate refund. I am satisfied with this... Read Full Review
Comments (0)A maintenance float of 350 pounds was placed on my landlord account.
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Akira Yoshio said about Urban Evolution
Services : Letting( As a Owner )Date: 29th Nov 2024
A maintenance float of 350 pounds was placed on my landlord account.
I did not agree with this charge so I sent a complaint email and received an email with an immediate refund.
I am satisfied with this matter.
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Had an issue with maintenance ...
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5 Star Review
Sarah
Ivan
By : 'Osagie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU1
Nov 26, 2024
People found this helpful0
Had an issue with maintenance float deduction on my rental property, Sarah Thomson (and Ivan) responded promptly and professionally in resolving the matter. She exceeded my expectations in how quickly the problem was resolved. Please keep up the good... Read Full Review
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Osagie Aimienoho said about Urban Evolution
Services : Letting( As a Owner )Date: 26th Nov 2024
Had an issue with maintenance float deduction on my rental property, Sarah Thomson (and Ivan) responded promptly and professionally in resolving the matter. She exceeded my expectations in how quickly the problem was resolved. Please keep up the good work.
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Sarah helped me to solve my ...
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5 Star Review
Sarah
Victoria
By : 'davide'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU1
Nov 13, 2024
People found this helpful0
Sarah helped me to solve my problem with my new bank... Read Full Review
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davide garotti said about Urban Evolution
Services : Letting( As a Owner )Date: 13th Nov 2024
Sarah helped me to solve my problem with my new bank account
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Impressed with the ...
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5 Star Review
Lubica
Victoria
By : 'Kranti'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LI1
Nov 12, 2024
People found this helpful0
Impressed with the speed with which Lubica M resolved my problem around invoice and maintenance... Read Full Review
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Kranti said about Urban Evolution
Services : Letting( As a Owner )Date: 12th Nov 2024
Impressed with the speed with which Lubica M resolved my problem around invoice and maintenance charges.
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Prompt action taken to ...
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5 Star Review
Elena
Ivan
By : 'SweeHock'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LU1
Nov 8, 2024
People found this helpful0
Prompt action taken to resolve my late rental payment issue,... Read Full Review
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SweeHock Soh said about Urban Evolution
Services : Letting( As a Owner )Date: 8th Nov 2024
Prompt action taken to resolve my late rental payment issue, thanks.
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Violeta is a Nice and ...
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5 Star Review
Violeta
Ivan
By : 'Opto'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LUI
Sep 24, 2024
People found this helpful0
Violeta is a Nice and receptive person, does her work with hesitation. Kudos to her... Read Full Review
Comments (0)Violeta is a Nice and receptive person, does her work with hesitation.
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Opto said about Urban Evolution
Services : Letting( As a Tenant )Date: 24th Sep 2024
Violeta is a Nice and receptive person, does her work with hesitation.
Kudos to her always
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My experience at chapel ...
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5 Star Review
Elizabeth
Ivan
By : 'Therry'
Services : Letting( As a Tenant )
Rent PCM : £570
Would you recommend ? : No
Postcode : LU1
Sep 23, 2024
People found this helpful0
My experience at chapel street has been nice, the receptionist I met downstairs was so welcoming and my flatmates are very friendly and... Read Full Review
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Therry said about Urban Evolution
Services : Letting( As a Tenant )Date: 23rd Sep 2024
My experience at chapel street has been nice, the receptionist I met downstairs was so welcoming and my flatmates are very friendly and helpful.
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Last updated at 3/26/2024, 7:22:31 AM by allAgents
