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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 341 Reviews
94% Recommended
95% sales valuation accuracy
85% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
Chris
Nigel
By : 'Mark'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : NE24
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My name is Mark Cosgrove and I just wanted to share my experience of Chris and Nigel Fitzakerley and the NGU group: In 2006 I spent a year working 3 jobs to save up £17k to buy and refurbish a house in Edinburgh in order to get into the Buy-To-Let buisness. The following year I bought and refurbished it, half-killing myself doing 14 hour days, 5 days a week for a couple of months. My elbows and knees were in agony but I finally managed to complete the job and then nearly defaulted 3 times over the year running out of money on several occasions. As I accepted I was going to lose my property (2007) I finally got a £17k re-mortgage at extortionate rates (18%). After paying off debts and using my salary I walked into a convention for BTL businesses in Newcastle despondent and with the remaining £10k in my bank. I just couldn't go through it again and was pretty depressed realising the game was up. Then I met your Dad. He was so honest and straight down the line I knew I could trust him. I bought one property as a tester and as that one worked out very well bought another three soon after. They all turned out very well, all for my £10k. My first property (£120k) in Edinburgh cost me very painful joints and a year of my life working 80 hours a week. My next 4 with NGU (£290k) cost me £10k, a few signatures and these were completed to a very nice spec with a very nice income thanks to the drop in the base rate on my trackers. They were all let within a few weeks. Since then I took out 2 bank loans £6k and £12k to buy a further 6 properties. When the mortgage lenders started declining me because of my loans I bought a Lease Option independently. I got the NGU team to look it over regarding post code and general work needing doing. I handed it over to them immediately. They fixed it up and let it out. One property I bought from NGU turned out very nicely indeed. It cost me £8k as I only got a 70% LTV but I re-mortgaged it 6 months later releasing £14k through a re-mortgage. NGU met with the surveyor and showed them all the bills for the upgrade/refurb work done. Incredibly they wouldn't take a penny. So I was £6k up on that deal alone, Tax Free. I conservatively assess I have a valuation of £1.2 Million with £720k in Mortgages, due to work done, and an income of around £2k a month. This is obviously with no house price rises as the market's been pretty static. All this for £10k. (The rents pay off my £18k loans with a substantial monthly profit left over.) I want to mention 3 very important matters. 1. The first is NGU only call me with a problem once they have come up with a solution. I've had 2 problem tenants out of 20. The first tenant I got 100% rents and they managed to evict her rapidly without destruction to my property and the second tenant I got 60% of rents (a 6 month lease) again the tenant left (absconded) without destruction. 2. NGU tends to under promise and over deliver. That means at worst I tend to get what they say they can get, sometimes more with very reasonable repair bills due to the size of the organisation. 3. Professionalism. After a huge snowfall a roof collapsed leaving me with a £3k repair bill that the insurers refused to pay out as they stated (wrongly) I hadn't consulted with them before getting it repaired. NGU had the Police report an incident number stating it was dangerous and needed immediate repair. They also had a mass of photographs showing the damage done by the snowfall, snow still in situ. Basically because of excellent recordkeeping and attention to detail (photographing broken drain pipes etc.) the insurers had no option but to pay out. I can't get any more mortgages at the moment but as soon as I can I'm putting my money where I know it is safe and where it works very, very hard for me. And that's with NGU. If this sounds like an advert for NGU I am a very real person who used a very real £10k to build up a really nice lifestyle. I'm a single father with 2 kids. We holidayed in Turkey for 5 weeks for Xmas 2011 another 3 separate hols that year and Xmas 2013 for 3 weeks in Gozo. I bought a year's lease as I no longer have to work full time. I do occasional work approx 40 hours a month. A pretty good deal for the money and effort I put in compared to my first property. My motto is "Pay good people to do a job better than I could do myself.†Thanks for everything Chris. You've no idea what you've done for me and my kids. We have a fabulous life because I invested with you guys. All the best, Mark Cosgrove
NGU Homelettings & Sales
469-471 Durham Road, Gateshead, Tyne & Wear
NE9 5EX
0191 491 0344
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| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 117 | 3 | 129 | 14 | 33 | 1 | 17 | 0 | 25 | 2 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 95% | £24,000 | £245,000 |
| Lettings | 85% | 95% | £292 | £4,000 |
Complaints procedure We always try to get things right first time but appreciate that this doesn`t always happen. As a first step it is often best to contact the person who dealt with the enquiry. They will know most about the matter and it maybe possible to sort out the problem straight away. If you are not satisfied with our first response please contact our operations manager Annelise Inglis via email opsmanager@nguhomelettings.com If you find this matter has still not been resolved, please contact the Managing Director Chris Fitzakerley via email christopherfitzakerley@nguhomebuyers.com
Last updated at 4/29/2016, 3:49:21 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Ms'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : NE13
AVOID AVOID AVOID I have been an NGU tenant for 2 years. From the day I viewed the property has been a disaster. I was lied to during the viewing by *. She told me the house was owned by ngu so the housing stability i so desperately need wouldn't be a problem. It is in fact owned by a separate ... Read Full Review
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By : 'Mr'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TS3
Total slumlords of the highest calibre. NGU like to give the impression they are professional and provide outstanding service, however the only place they leave you standing is out in the Cold while they twiddle their thumbs over maintance issues, only to later try and push the blame on the ... Read Full Review
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Chris
Rachel
By : 'Samantha'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : TS17
This company literally deserves MINUS 10 stars! Horrendous, do not even be fooled by how nice they “try” to come across. This company has failed to repair anything in my house in the full 3 years I've lived here. I have no access to use my cooker and haven't since day one of being here ... Read Full Review
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Katie
By : 'Marina'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TS25
I need to thank Katie Wybrant for her incredible work fixing quickly an ugly situation with my property which was messed up by a previous agent. The situation gave me stress to the point of making me unwell. From the moment Katie took over, It felt like a massive weight was off my shoulders, she ... Read Full Review
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Mathew
By : 'Connor'
Branch : Gateshead, 469-471 Durham Road
Services : Surveying
Would you recommend ? : No
Postcode : TS20
Viewed a property the other week and said on the day of viewing I'm really interested in it and basically said I'll have the property to rent, to then get told to ring the office and say I'm interested and for atleast 3-4times of ringing all told me they're waiting for a ... Read Full Review
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Katie
By : 'Kirsty'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TS23
Amazing service by Katie helped me every step of the way and kept us informed which made the whole experience so much easier. Would defiantly recommend any one to go with Ngu Lettings they are professional and ... Read Full Review
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Katie
By : 'Nick'
Branch : Gateshead, 469-471 Durham Road
Services : Sales( As a Vendor )
Sold price : £67500
Would you recommend ? : Yes
Postcode : TS19
NGU have managed and sold my property with a sitting tenants. Typically there were conveyancing issues, Sarah Donnison handled all the issues promptly, more often than not the same day. Sarah consistently kept me up to date with the sale ... Read Full Review
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Chris
By : 'Victoria'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : NE34
Can i say big thank you to JASMINE for all your help in regards to viewing a property . If was long process getting a viewing but lovely Jasmine kept me updated at all times. Thanks again girls . and to Chris for attending the property to let us view . Thanks ... Read Full Review
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By : 'Paris'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE11
AVOID AT ALL COSTS COWBOY LETTING AGENCY LEAVE YOU WITH REPAIRS FOR 6 MONTHS, IGNORE CALLS, IGNORE REPEAT VOICEMAILS AND EMAILS ESCALATING TO ENVIRONMENTAL ... Read Full Review
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Katie
By : 'Danielle'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : SR8
I've had 2 properties from ngu home lettings , what an amazing team with a outstanding service , Katie wybrant worked tirelessly to make sure the property was what I needed and helped endlessly with every question and query, would highly recommend to anyone looking for a ... Read Full Review
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By : 'Andy'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : NE39
Terrible maintenance service. We have been without hot water for, so far, six days. We have had plenty of unfulfilled promises of call backs but, as yet, no sign of a plumber. Naturally, it's not their fault; "we're just the middle man" and "we've tried to call but ... Read Full Review
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By : 'Holly'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : No
Postcode : SR2
Think this company is an absolute disgrace. Had a viewing booked today which took me over an hour to get to. They tried to call me b 20 minutes before my viewing while I was driving and because I didn't answer they cancelled my viewing even though I had a confirmation email and text message ... Read Full Review
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Sam
By : 'Lauren'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE37
Sam was a great help and addressed issues within a timely manner. Brilliant customer service and look forward to dealing with her in the ... Read Full Review
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By : 'Lauren'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NE10
Absolutely disgusting service, don't even know how they're still running! Me and my son had a house fire which was accidental. Once I gave back the keys Chris text me saying 'the landlord wants to keep the deposit(I was going to allow him to keep it anyway). You can always dispute ... Read Full Review
By : Derek
Mar 12, 2022Astonished and appalled at the introduction polocies , rude intrusive manner of the agent over the phone. Personal information was overboard in relation to the situation. Having dealt with agents for ...
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By : 'Mr'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Owner )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : DL1
The service I get from NGU is excellent, informative and fairly priced. I particularly like the bespoke service as we know with property, its never a one size fits all. The technology and statements are fantastic and they are always on hand for issues or ... Read Full Review
The fees are normal for estate agents but do reflect well in terms of the service received.
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By : 'Daniel'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TS25
Really recommend them as we are happy with the service received, we were kept up to date the whole way ... Read Full Review
Good
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By : 'Jane'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE63
We have only been with NGU for a year as a tenant and so far we have no complaints. Any problems have been dealt with ... Read Full Review
Good
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Katie
By : 'Andrew'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE33
Katie and Chantelle have been very helpful with my move recently. They have made the process completely seamless and effortless and have happily answered any questions I ... Read Full Review
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Katie
By : 'Damian'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NE28
Been a pleasure dealing with Katie and Chantelle for sourcing investment properties in the Newcastle/Sunderland market. Their local knowledge is helping me make the right decisions. Thanks for the service so ... Read Full Review
Reasonably competitive...
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Rachel
By : 'Mrs'
Branch : Gateshead, 469-471 Durham Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TS28
Rachel Moody of NGU Home Lettings has continued to provide us with an excellent service. Answering all our landlord queries, not only promptly and professionally, but most importantly accurately. Rachel Moody is an asset to the company and we have great confidence in her, so much so that we ... Read Full Review
Value for money.
