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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 1653 Reviews
97% Recommended
94% sales valuation accuracy
91% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Richard Kendall Estate Agent
66 Northgate, Wakefield, West Yorkshire
WF1 3AP
01924 291294
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally. The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email. We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter. Richard Kendall Estate Agent 66 Northgate Wakefield WF1 3AP When we receive your complaint, we will: • Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised. • Collate as much information as possible and liaise with the various departments involved to establish all the facts. • Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay. All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will be closed. Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement. After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform you of your right to appeal to a third party. If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme. As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigates complaints against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence. 01926 496 791 complaints@propertymark.co.uk propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:27:50 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 87 | 2 | 65 | 7 | 967 | 22 | 459 | 19 | 15 | 10 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 98% | £26,000 | £20,225,000 |
| Lettings | 91% | 98% | £320 | £1,200 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
£ 625000 Offers Over
3 Bedroom Detached Bungalow House for Sale - Whitley Road, Dewsbury
£ 450000 Offers Over
3 Bedroom Cottage House for Sale - Daw Lane, Horbury, Wakefield
£ 200000 Offers Over
3 Bedroom Semi-Detached House for Sale - Howard Street, Ossett
£ 285000 Offers Over
4 Bedroom Semi-Detached House for Sale - Kestrel View, Shelley, Huddersfield
£427 pw | £1850 pcm
4 Bedroom Detached House to Rent - Westfield Road, Horbury, WF4 6EL
£184 pw | £795 pcm
2 Bedroom Terreced House to Rent - Westfields, Castleford, WF10 5JQ
£179 pw | £775 pcm
2 Bedroom Terreced House to Rent - Hugh Street, Castleford. WF10 4DX
£227 pw | £980 pcm
3 Bedroom Semi-Detached House to Rent - Newland Crescent, Durkar, WF4 3AU
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Shireen
Catherine
By : 'Mr'
Branch : Wakefield, 66 Northgate
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF12
Excellent would highly recommend. Shireen and Catherine are an asset to the Wakefield branch. They mads the impossible possible. Very professional and knowledgeable. I will be recommending Richard Kendal to all my friends and family. Thank you ... Read Full Review
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Sarah
By : 'Vicky'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF6
Thankyou to Richard Kendall Estate Agents who dealt with the sale of our property. Especially thank you to Sarah Whalley at the Normanton office, who was with us every step of the way, keeping in regular contact with us and dealing with all our enquiries in a friendly and professional way. I would ... Read Full Review
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Karen
By : 'Craig'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF6
Just completed selling my property and would like to say what a fantastic service I received from start to finish from Richard Kendalls in Normanton and in particular Karen Dawson. Nothing was too much trouble, all queries were answered in a very efficient manner. First class service, Thank ... Read Full Review
By : Richard Kendall Estate Agent
Jun 27, 2023Thank you for leaving a review for...
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Lucy
By : 'Mark'
Branch : Wakefield, 66 Northgate
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WF1
As a previous customer of Richard Kendall (Both buying and selling), I have seen an enormous change in the way that they deal with people. When trying to purchase a property no one calls you back and the whole experience is very frustrating.The lady I dealt with 'Lucy' was in my ... Read Full Review
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Alison
Lucy
By : 'Amanda'
Branch : Wakefield, 66 Northgate
Services : Sales( As a Vendor )
Sold price : £870000
Would you recommend ? : Yes
Postcode : WF3
Great experience from start to finish. Lucy and Alison were brilliant. Special mention to Simone who was also great. House sold in 2 weeks. Will definitely use again. The personal touch in this digital ... Read Full Review
By : Richard Kendall
Nov 21, 2022Thank you for leaving a review for Lucy, Alison and...
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Holly
By : 'Christine'
Branch : Horbury, 4 Cluntergate
Services : Letting( As a Owner )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : WF
We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful. On this occasion I would like to say, Holly Robinson was my contact & was super efficient dealing with the change over of tenants & getting the works required for the new ... Read Full Review
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Karen
Sarah
By : 'Ann'
Branch : Normanton, 10 High Street
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : WF6
I’ve recently bought and sold a house through the Normanton office of Richard Kendall with the help and support of Karen and Sarah. Both were always so helpful and went out of their way throughout the whole process. Would always recommend this office and their staff ... Read Full Review
By : Richard Kendall
Oct 3, 2022Thank you for leaving a...
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By : 'Elaine'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : WF6
Very professional and supportive throughout the whole process. They gave excellent advice on presentation and selling the property. I would definitely recommend ... Read Full Review
By : Richard Kendall
Jul 7, 2022Thank you for the...
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Karen
Sarah
By : 'Lesley'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : WF6
The Normanton office of Richard Kendall handled the sale of my father's house, which completed. recently, He's in a care home and I live 200 miles away, but the staff were so fantastic that they took all the stress away from me. Everything went smoothly, from my very first contact, and ... Read Full Review
By : Richard Kendall
Jun 7, 2022Thank you for taking the time to leave a review for Karen and...
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Sarah
By : 'Katie'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : WF6
I would highly recommend Richard Kendall Estate Agents in Normanton. Sarah has dealt with our sale with the upmost professionalism and efficiency guiding us all the way from the viewings to the exchange of contracts. It’s been the most stress free house sale I have dealt with and I would ... Read Full Review
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Karen
By : 'Janice'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £105000
Would you recommend ? : Yes
Postcode : WF6
Fantastic service from the Normanton office from our first enquiry re the sale of the house to completion this morning. Karen in particular has been extremely helpful, supportive & professional throughout the past 6 months. As Executors of my late Uncle’s will (and living 180 ... Read Full Review
By : Richard Kendall Estate Agent
Apr 14, 2022Thanks so much for your review and we are so happy you have been impressed with the service from Karen and our Normanton office. Wishing you all the...
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Karen
By : 'Joanna'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WF6
Received fantastic support from Karen over my recent sale. I found her to be efficient and consistent throughout. Very difficult to find in these times customer service on such a high level. Professionalism wrapped in friendliness. Probably the best estate agents in Yorkshire! Massive thankyou to ... Read Full Review
By : Richard Kendall
Apr 11, 2022Thank you so much for taking the time to leave this fabulous review for Karen and the Normanton...
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Karen
Sarah
By : 'Stephen'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £108000
Would you recommend ? : No
Postcode : WF6
Very good service throughout the sale of our property and would gladly use them again . Kept us informed , very helpful and friendly, thank you ... Read Full Review
By : Richard Kendall
Mar 10, 2022Thank you for the 5*...
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Sarah
By : 'Tracey'
Branch : Normanton, 10 High Street
Services : Sales( As a Buyer )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WF6
We have just bought our house through Richard Kendall and would like to thank Sarah and her team for all their hard work. They are a friendly agency who deliver a first class service. I don't think we'd be in yet if it wasn't for Sarah. Thank you so ... Read Full Review
By : Richard Kendall
Mar 7, 2022Thank you so much for your 5* review of Sarah at the Normanton...
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Carol
Amanda
By : 'Clare'
Branch : Horbury, 4 Cluntergate
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly. Thanks to all of ... Read Full Review
By : Richard Kendall Estate Agent
Mar 3, 2022Thanks so much for your...
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Mandy
By : 'Jodie'
Branch : Ossett, Unit 2
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF4
We can't thank Mandy enough for her great service. She has been brilliant from start to finish. Has lots of experience and is kind and understanding. I'd definitely recommend . Thank you so much ... Read Full Review
By : Richard Kendall Estate Agent
Feb 25, 2022Thanks for your...
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Sarah
By : 'Carol'
Branch : Normanton, 10 High Street
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : WF6
The whole Richard Kendall team were brilliant from start to finish. My agent Sarah was on the ball through out the whole process by chasing both parties solicitors and constantly kept me updated. I would highly recommend Richard ... Read Full Review
By : Richard Kendall Estate Agent
Feb 2, 2022Thanks so much for your...
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Elizabeth
By : 'Erica'
Branch : Pontefract, 15 Cornmarket
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : S72
Liz was supportive throughout, understood the circumstances faced by the family and managed it well. Answered all questions quickly and ... Read Full Review
By : Richard Kendall
Jan 31, 2022Thank you for your...
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Sophie
By : 'Mrs'
Branch : Pontefract, 15 Cornmarket
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : WF11
This is Estate Agency at its best. Sophie you have been fantastic, you have gone above and beyond with guidance, help, and we personally appreciate everything you have done for us. RKEA you should be very grateful for the staff in Pontefract ... Read Full Review
By : Richard Kendall Estate Agent
Jan 10, 2022Thank you for leaving this great review for Sophie and the team at...
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Amanda
Joanne
By : 'Nathalie'
Branch : Wakefield, 66 Northgate
Services : Sales( As a Buyer )
Sold price : £175000
Would you recommend ? : Yes
Postcode : WF2
Joanna and Amanda assisted us whilst buying our property and the customer service from start to finish was fantastic, nothing was too much to ask they kept us informed with every step and made our move nice and easy. Thank you for helping us from start to ... Read Full Review
By : Richard Kendall Estate Agent
Dec 22, 2021Thanks so much for your...
