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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 824 Reviews
95% Recommended
100% letting valuation accuracy
97% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 97.00% | £400 | £5,400 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 308 | 7 | 446 | 31 | 2 | 1 | 2 | 0 | 24 | 4 |
The Letting Game
Henleaze House, Harbury Road, Bristol, City of Bristol
BS9 4PN
0117 9898 215
The Letting Game, a Member of The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Mr Matthew Sweetman and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman. If you believe you have a complaint, please write in the first instance to the Matthew Sweetman at the address as below: Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director, at the address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 9/5/2019, 10:34:19 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
2022 Best Letting Agent in South West
2023 Best Letting Agent in South West
2024 Best Letting Agent in South West
Amy
Tracy
By : 'Raghav'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : BS1
Finding a house in the Bristol market was quite challenging, but the team at The Letting Game made the process incredibly smooth and stress-free. I'd like to take this opportunity to express my sincere gratitude to everyone involved for making the experience so easy as a tenant. A special ... Read Full Review
By : 'Jane'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS35
We have had great advice and support - not only are we happy with the service from Tracy and The Letting Game, our tenants have also appreciated The Letting Game's professional and friendly ... Read Full Review
Amy
By : 'Imogen'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
Amy Payne is a thoughtful, informative and friendly letting agent. She has made my Bristol flat hunting experience much smoother than I was expecting it to be. I would recommend her and the company to any of my friends/ ... Read Full Review
Amy
Emily
By : 'Stuart'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS6
Securing a tenancy with the Letting Game has been easy and efficient. Amy was responsible for the property viewings and the initial stages of securing the tenancy, and Emily took over with the admin/referencing after the holding deposit was paid. Both Amy and Emily were very friendly and ... Read Full Review
Taylor
By : 'Abigail'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : BS5
Taylor was fantastic and so friendly when she was explaining everything to me, as a new landlord she made the whole process very easy. Would really recommend the letting game for their clear communication, speed of work and ... Read Full Review
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By : 'Richu'
Branch : Henleaze, Henleaze House, Harbury Road
Services : 2
Would you recommend ? : Yes
Postcode : BS10
We've had a smooth and professional experience with The Letting Game so far with our letting process. Amy was responsive and helpful throughout the process. Communication was clear, and they kept us updated at every stage without any unnecessary delays. The referencing process was straightforward, ... Read Full Review
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Amy
Zoe
By : 'Patricia'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS8
I had a fantastic experience with the Letting game. From the very beginning, they were professional, responsive, and genuinely helpful. They kept me updated at every stage of the process. I’d definitely recommend them to anyone looking to rent or a ... Read Full Review
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Amy
By : 'Cat'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS34
Great experience. Amy was really lovely. She was able to answer all our questions about the property and was very quick at arranging ... Read Full Review
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Amy
By : 'Hallie'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BS6
Amy has been very responsive and helpful, lovely to work with. I also really appreciate that the letting game is the only letting agency I’ve seen in my search who includes whether a flat is pet friendly, which was super helpful during my ... Read Full Review
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Akaysha
Zoe
By : 'Greg'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BS16
Nice property. Smooth experience during the tenancy set up stage. Akaysha and Zoe were very ... Read Full Review
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Taylor
By : 'Karen'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS16
Taylor was so helpful, professional, and friendly, really appreciated her advice and ... Read Full Review
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By : 'Gaia'
Branch : Henleaze, Henleaze House, Harbury Road
Services : 2
Sold price : £1400
Would you recommend ? : Yes
Postcode : BS5
Efficient, friendly and professional. The best experience I have had with a letting agent in many years ... Read Full Review
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By : 'Jake'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1255
Would you recommend ? : Yes
Postcode : BS6
I would like to give a massive thank you to both Amy Payne and Abbie Loka all of their help with my flat. I couldn’t have asked better service, quick responses, and most importantly helping me find a place that I can have my ... Read Full Review
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Taylor
By : 'JD'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS4
So impressed with the service from Taylor, friendly knowledgeable, excellent communication. Did great advert my flat. Very impressed! ... Read Full Review
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Amy
Akaysha
By : 'Alex'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS15
Finding a property to rent with The Letting Game was a smooth process. We reached out online about a property we were interested in and they got back to us in a matter of days. Communication through email and WhatsApp was easy and they were responsive to my messages and queries. We were able to ... Read Full Review
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Akaysha
Amy
By : 'Lukas'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS15
Good Service and friendly staff. Extremely helpful. Very smooth ... Read Full Review
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Amy
Abbie
By : 'Tenant'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BS4
Very nice thank you, efficient and responsive. Thank you ... Read Full Review
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By : 'H'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : BS5
Little hassle, quick and easy viewing. Had an informative conversation and Amy was quick to answer any questions over text or ... Read Full Review
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Amy
By : 'Wagish'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 70TW
its was really nice to see this property,i really love it and it was really amazing to meet amy ,she is really nice and polite person ... Read Full Review
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Amy
By : 'Cynthia'
Branch : Henleaze, Henleaze House, Harbury Road
Services : Letting( As a Tenant )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : BS10
Ammy was very helpful. Super friendly. She was quick to respond any time really. We are glad she is the one who assisted ... Read Full Review