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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 8 Reviews
100% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:36:56 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £270,000 | £630,000 |
| Lettings | 0% | 0% | £0 | £0 |
Carter Jonas
St Marys Court, Little St Marys, Long Melford, Suffolk
CO10 9LQ
01787 882881
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Oscar
Tommy
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £630000
Would you recommend ? : Yes
Postcode : CO10
I think it is very easy to write a positive review during the recent elation of selling a house. Selling ours was not straight forward especially with COVID occurring and the pull out of buyers this incurred. The combination of the professionalism and thoroughness of Oscar, always prompt, and... Read Full Review
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Oscar
Tommy
By : 'Adam'
Services : Sales( As a Vendor )
Sold price : £454000
Would you recommend ? : Yes
Postcode : CO10
Carter Jonas were very supportive throughout our sale, responding to questions promptly and liaising with the purchasers, and dealing with COVID19... Read Full Review
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By : 'Joanna'
Services : Sales( As a Buyer )
Sold price : £270000
Would you recommend ? : Yes
Postcode : CO10
It was a great pleasure to deal with Carter Jonas they were always most helpful and attentive despite a very protracted... Read Full Review
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Oscar
By : 'Julie'
Services : Sales( As a Buyer )
Sold price : £454000
Would you recommend ? : Yes
Postcode : CO6
Oscar was a star in managing our purchase. He was prompt and available for updates and a calm presence in a slightly tricky negotiation. We were very pleased with his work on the purchase. He is a a shining light in the Long Melford... Read Full Review
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Tommy
By : 'Alasdair'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : IP30
They were very responsive and pragmatic through a complex purchase of a listed building. Excellent communication. Thanks especially to... Read Full Review
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Oscar
By : 'steven'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : IP7
We saw our new house just before the pandemic and lockdown, so it was a particularly difficult time for all. To make things even more difficult, the sellers were not the previous owners who lived there (it was a part exchange), and were not that helpful to be honest. But Carta Jonas did and... Read Full Review
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Caroline
By : 'E'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : CO10
Perfect handling by Oscar & the team at the Long Melford office. Purchaser secured very quickly but due to Covid-19 this fell at ‘lockdown’. This didn’t deter Oscar, house was re sold the same day it went back to the market. Slight delay due to government... Read Full Review
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By : 'Martin'
Services : Sales( As a Vendor )
Sold price : £625000
Would you recommend ? : Yes
Postcode : CO10
Carter Jonas provided good service throughout the sales process. The whole team are professional, knowledgeable and friendly at all times. They always listened to ensure we had the right kind of prospective viewer. We wouldn't hesitate to recommend them to anyone looking to sell their... Read Full Review