The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
5/5, 47 Reviews
100% Recommended
97% sales valuation accuracy
100% letting valuation accuracy
92% sales fee satisfaction
99% letting fee satisfaction
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 97% | 92% | £484,000 | £1,495,000 |
Lettings | 100% | 99% | £0 | £0 |
Fine & Country
The Estate Office, Bradmore Green, Hatfield, Hertfordshire
AL9 7QS
01707 662222
Matthew
John
By : 'Vicki'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EN6
We found Matthew and John extremely professional and helpful. Both were very genuine, which in the Property world, can be quite a rarity. Maria dealt with the admin side and was also helpful and very efficient. They’re a perfect Team ! We would highly recommend Fine and Country... Read Full Review
By : Matthew Craker
Aug 6, 2021Dear Vicki, Thank you so much for your kind review, it really is appreciated! All the...
Matthew
Maria
By : 'Tas'
Services : Sales( As a Buyer )
Sold price : £1275000
Would you recommend ? : Yes
Postcode : EN6
We completed on our property a few days ago and wanted to say a massive thank you to Matthew at Brookmans Park office . I worked within sales so am very quick to moan when I get bad service . But quick to praise when the service is excellent . Matthew was very pro active and honest with me... Read Full Review
By : Matthew Craker
Jul 5, 2021Dear Yvonne and Tas, Thank you so much for your lovely review. It's been a pleasure helping you and we wish you all the best in your new...
Matthew
John
By : 'Joy'
Services : Sales( As a Vendor )
Sold price : £915000
Would you recommend ? : Yes
Postcode : EN6
We used Fine & Country Brookmans Park for the sale of our property. We were very impressed by Matthew and John’s expertise of the local property market and their professional approach to marketing and selling our home. The quality of customer care throughout the entire process was ... Read Full Review
By : Matthew Craker
May 27, 2021Dear Joy, Thank you so much for your kind review, it's always a pleasure. Enjoy the chapter in your lives! All the...
Matthew
By : 'Marjorie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EN6
As we all know buying or selling a house is very stressful and therefore the Estate Agent is a key element in this process. Since my first contact with Fine and Country I have been very impressed with the excellent service and support from Matthew and his team. The professionalism and courtesy... Read Full Review
By : Matthew Craker
Sep 5, 2020Dear Marjorie, Thank you very much for your kind review. We're honoured you chose Fine & Country and we look forward to helping you move! Kind...
Matthew
By : 'Tess'
Services : Sales( As a Vendor )
Sold price : £1150000
Would you recommend ? : Yes
Postcode : EN6
Matthew Craker provided an exceptional service in our Northaw house move this year. He and his team, were professional, efficient and friendly. They answered every query and phone call promptly and kept the chain together. I would recommend him, without any reservation. Tess... Read Full Review
By : Matthew Craker
Sep 5, 2020Dear Tess, Thank you so much for your kind review! We're all pleased we got you moved and are happy in your new home. Kind...
Matthew
Maria
By : 'Nick'
Services : Sales( As a Buyer )
Sold price : £1150000
Would you recommend ? : Yes
Postcode : EN6
What an excellent estate agency, highly recommend. Matthew was incredibly knowledgable and guided us through the whole process, assisting us at every step. It was a very uncertain time with Covid but with Matthew’s help and guidance we felt very secure. Matthew and the team always are... Read Full Review
By : Matthew Craker
Aug 29, 2020Dear Nick, What strange times we've all been through recently with Covid! But, with a combined effort from yourselves and the previous owners we got there and I'm certain you'll be enjoying your...
John
Matthew
By : 'Galina'
Services : Sales( As a Vendor )
Sold price : £850000
Would you recommend ? : Yes
Postcode : EN6
The team at F&C Brookmans Park are excellent. Our experiences working with Matthew and John have been exceptional, both on buy and sell-side. They are probably the best estate agents we have instructed on any property in terms of lines of communication, ensuring speedy feedback, updates... Read Full Review
By : Matthew Craker
Aug 29, 2020Dear Galina, Thank you so much for your review, much appreciated. It's been an absolute pleasure helping you and we wish you all the best in your new home once we've got this one over the...
Matthew
By : 'Vicki'
Services : Sales( As a Vendor )
Sold price : £950000
Would you recommend ? : Yes
Postcode : AL9
Matthew from Fine and Country Brookmans Park has kept us sane during some rather fraught selling negotiations. He helped nudge things along when the solicitors were struggling finalising the details. Thank you... Read Full Review
By : Matthew Craker
Aug 29, 2020Dear Vicki. Thank you so much for taking the time yo review your recent experience. Always a pleasure and we hope you enjoy pastures new! Kind...
Matthew
John
By : 'Nina'
Services : Sales( As a Vendor )
Sold price : £1130000
Would you recommend ? : Yes
Postcode : EN6
After previously having our house on the market with two other agents we met with Matthew and decided to put our house on for sale with Fine and Country. I wish they had been the one and only agents we used! Their communication is excellent and they are prompt with their feedback. You always feel... Read Full Review
By : Matthew Craker
Jul 24, 2020Dear Nina, Thank you so much for your kind review, it's very much appreciated, It was an absolute pleasure dealing with you guys and we wish you well in your new home, until next time! All the...
John
Matthew
By : 'Antonia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EN6
The gem of Estate Agents * Punctual with viewings * Professional * Friendly * Honest with property particulars * Great communication skills John, Matthew and Maria - thank... Read Full Review
By : Matthew Craker
Jun 19, 2020Dear Antonia, Thank you so much for your review! It was an absolute pleasure helping you move and we're so happy you're settled in your lovely new home! All the best,...
John
Matthew
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £1495000
Would you recommend ? : Yes
Postcode : AL9
Matthew and John came highly recommended and they lived up to the recommendation. A summary of their professionalism is all that can be accommodated on this review and that is: - - they are truly great gentlemen - they tackle the job with enthusiasm and energy - they are always most helpful... Read Full Review
By : Matthew Craker
Nov 19, 2019Dear Mr Odell, Thank you so much for sharing your experience, it's really appreciated! Always a pleasure to help and even though there were a couple of 'bumps in the road' I'm so happy the...
John
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £484000
Would you recommend ? : Yes
Postcode : EN6
We have just exchanged on both our sale and purchase through Fine & Country Brookmans Park. Both John on the presales side of things, and Matthew in taking the process forward were great throughout, very professional, and always on the end of the phone. We were in a chain of 4 houses and, as... Read Full Review
By : Matthew Craker
Oct 18, 2019Thanks very much Andy for taking the time to share your experience, much appreciated! At the end of the bumpy road is your new house so I hope you and the family will be very happy there for many...
Matthew
John
By : 'Vicki'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : AL9
I would definitely recommend John and Matthew at Fine and Country. I have recently sold my house with them, it's taken sometime to sell with a difficult market this last year but John was brilliant showing people round and Matthew managed to keep it all together in the final few weeks before... Read Full Review
Reasonable
By : Matthew Craker
May 30, 2019Dear Vicki, Than you so much for your kind review. There were indeed a few hurdles but we got there in the end! We wish you all the best in the future. Kind...
John
Matthew
By : 'Ms'
Services : Other
Would you recommend ? : Yes
Postcode : AL9
John and Mathew were very supportive throughout the process of purchasing a new house. In fact, even though I did not use Fine and Country to sell my property (although I wish I had), I would often rely on their experience and professionalism to reassure me that all was in order. When I felt there... Read Full Review
N\/A
By : Matthew Craker
May 30, 2019Dear Ms Raymond, Thank you very much for taking the time to share your experience of using Fine & Country Brookmans Park, it's much appreciated. It was a pleasure being able to help you move...
John
Matthew
By : ''Alison''
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL9
I was very happy with the service that I received from Fine and Country when selling my Mother's house. Throughout the process they were professional and proactive and their advice was always constructive. Matthew and John kept me regulary updated of what was happening and were quick to... Read Full Review
I was happy with the amount paid on Agent's Fees.
By : Matthew Craker
Jan 9, 2019Dear Alison, Thank you for sharing your expoerience with Fine & Country Brookmans Park, it really is appreciated. We enjoyed helping you sell your mother's home and we wish yourselves, as well ...
John
Matthew
By : 'Nektaria91'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : AL9
We used Fine & Country for the sale of our house. They were always very professional, helpful and supportive. They take amazing photos I would highly recommend them to anyone trying to... Read Full Review
Matthew
John
By : 'Nektaria91'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL9
We decided to use Fine & Country for the sale of our house and we are really glad we made that choice. All the staff are very professional and helpful. There marketing is in a different league to all other agents. We dealt mainly with John and Matthew and they were always very happy to... Read Full Review
By : Matthew Craker
Jan 9, 2019Dear Nektaria91, Thank you so much for kind review. It was a great pleasure helping you move and we wish you the best for the future and hope we're able to find a property that you can buy! Kind...
Matthew
John
By : 'Tony'
Services : Sales( As a Vendor )
Sold price : £740000
Would you recommend ? : Yes
Postcode : EN6
After being on the market with another agent for over a year, Fine Country were recommended to us. The property was then sold in under three... Read Full Review
Worth every penny.
By : Matthew Craker
Nov 29, 2018Dear Tony, Thanks very much for your review. It was a pleasure to help you and we wish you well in your new home! Kind...
Matthew
By : 'Oliver'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : AL9
Matthew Cracker of Fine & Country sold my mother's house in Brookmans Park. He was efficient and professional and gave us wise advice when we needed it. I would not hesitate to recommend him and his... Read Full Review
Fair
By : Matthew Craker
Aug 17, 2018Dear Oliver, Thank you very much for sharing your experience, much appreciated. It was a pleasure helping your mother move and we wish you all the best in the future. Kind...
John
By : 'Dr'
Services : Sales( As a Buyer )
Sold price : £805
Would you recommend ? : Yes
Postcode : EN6
I rate the service received as of a very good standard. Managed to move the process forward even when difficulties arose. Recommended. Dr... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2/5/2018, 5:56:19 AM by allAgents