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5/5, 35 Reviews
100% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Fine & Country Stratford Upon Avon Limited
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong,
we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the
Branch Manager.
3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing
a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file
and speak to the member of staff who dealt with you.
4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you
within 15 working days of sending the acknowledgement letter.
5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to
the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman
guidelines the Managing Director will respond to you with a statement of the final view of the matter within
15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman
and request an independent review. The Property Ombudsman will request that you have exhausted the
internal complaints procedure before contacting them.
7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting
our Property File and our version of the events. A case officer will then undertake a formal review of your
complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 \/ www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final
viewpoint letter, including any evidence to support your case.
Last updated at 1/10/2017, 7:21:04 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 100% | 100.00% | £337,500 | £1,325,000 |
Fine & Country
5b Chapel Street, Stratford upon Avon, Warwickshire
CV37 6EP
01789 332 600
By : 'Lisa'
Services : Sales( As a Buyer )
Sold price : £800000
Would you recommend ? : Yes
Postcode : CV37
Rose Lord not only helped us secure our dream home but also assisted diligently and professionally with consistent confidence and attention to detail, a huge move in an extremely short period of time. We were combining 2 generations and it wasn't the simplest of negotiations. Rose allowed the... Read Full Review
Clare
By : 'Joanne'
Services : Sales( As a Vendor )
Sold price : £1325000
Would you recommend ? : Yes
Postcode : WR10
Clare delivered exactly what she promised and has been really great to work with on our sale. Her strategy worked really successfully and she immediately impressed us with her knowledge and professionalism. She's kept us well informed and tackled every challenge tenaciously throughout. Would... Read Full Review
By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : CV37
Rose Lord was extremely professional and very informative. We had to sell our property whilst in the US but we felt supported and informed at all times. Rose was very proactive with all aspects of the sale and had patience in abundance. The whole experience was definitely very smooth with Rose at... Read Full Review
Clare
By : 'Alistair'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR11
Great service from Fine and Country The team helped me sell my parents home after they had both been taken ill. I could not have asked for more flexibility or support. Clare was really accommodating and ensured that everything worked around our circumstances. Thanks... Read Full Review
Clare
By : 'Margaret'
Services : Sales( As a Vendor )
Sold price : £472000
Would you recommend ? : Yes
Postcode : WR11
A big thanks to Clare for all her hard work this year. Selling my house in the midst of a pandemic was daunting but she did it and got a good price for me. She has kept me informed throughout the whole process and kept me going when I thought I would never sell. Excellent service throughout thank... Read Full Review
Nigel
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B50
I cannot praise Nigel and team at Fine &Country too highly They were highly professional in every way courteous and... Read Full Review
Clare
By : 'Melanie'
Services : Sales( As a Vendor )
Sold price : £570000
Would you recommend ? : Yes
Postcode : CV37
Without Clare keeping our sale on track and acting far above and beyond we would not have completed. She looked after us from the moment we first met until completion, keeping in touch very regularly and moving things along with solicitors and other estate agents when necessary. Given Covid, it... Read Full Review
By : 'Jonathan'
Services : Sales( As a Buyer )
Sold price : £825000
Would you recommend ? : Yes
Postcode : B96
It is always nice working with consummate professionals; at the Droitwich office Halina, in touch with the value of immediate, friendly communications, and Richard, with the gravitas of a lifetime of experience put even competent agents into the... Read Full Review
Nigel
By : 'Nick'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV32
Service was superb throughout our purchase. Someone was always available To talk and we were kept informed at all... Read Full Review
Nigel
Clare
By : 'Johnnie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV37
Nigel and Clare were both friendly and very knowledge of the local area. They were more than happy to perform a fair number of property viewings for me. Once price was agreed, during the purchase they helped ensure that the process kept on track. From my experience I would definitely recommend... Read Full Review
Nigel
Clare
By : 'Julien'
Services : Sales( As a Vendor )
Sold price : £890000
Would you recommend ? : Yes
Postcode : CV35
Nigel Plaskett is not like some other estate agents I have met. He did not come into my home saying things in the flattering way like “What a lovely house”. He did not give me unrealistic expectations. Instead he told me exactly what I needed to do in order to get the place sold - down to... Read Full Review
Nigel
By : 'Victoria'
Services : Sales( As a Buyer )
Sold price : £975000
Would you recommend ? : Yes
Postcode : CV31
Nigel at Fine & Country helped to make the purchase of our home such a pleasurable experience. He was kind, courteous, helpful and always available. We have never had such an easy and enjoyable purchase or sale before and he and Fine & Country come we’ll recommended by... Read Full Review
Clare
Nigel
By : 'Ray'
Services : Sales( As a Vendor )
Sold price : £1000050
Would you recommend ? : Yes
Postcode : WR10
Difficult but successful sale Took longer than hoped but numerous interested buyers found at end. Clare’s perseverance was commendable The price achieved was lower than hoped but was a fair reflection of the... Read Full Review
Nigel
By : 'W'
Services : Sales( As a Vendor )
Sold price : £785000
Would you recommend ? : Yes
Postcode : B50
Nigel & Bridget sold our converted barn in a matter of weeks. The higher commission charged compared with most others, gave us a second to none service and importantly, they achieved a substantially higher sale price, FAR outweighing the commission paid. Their skill, knowledge and maturity... Read Full Review
Yes you pay more commission but they will achieve the best price the market will withstand, which far outweighs the amount paid. You definitely pay for what you get. Worth every penny.
Clare
By : 'Marie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV37
We were extremely pleased with the service we had from Claire, Bridget and the team at fine and country. Bridget looked after our sale and she was most helpful, always giving us feedback as soon as we had people viewing our property. Also being on top of all the different aspects of the sale from ... Read Full Review
The fees were a little more expensive but we felt well earned.
Nigel
By : 'Paul'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV35
It's not often that I'd expect to be reviewing (and indeed recommending) someone acting on the other side of a negotiation, but in this instance I have no hesitation in doing so for Nigel. He was diligent and helpful from day one when we viewed the property with him and subsequently... Read Full Review
N/A He was paid by the vendors
Clare
By : 'Keith'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR10
Clare was professional and got the job done throughout a complex process, providing prompt response and feedback with really good advice and... Read Full Review
Nigel
By : 'Westcott'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV37
Great service. Professional but human! Always kept us informed throughout the process and were available when we needed them. Would... Read Full Review
Standard
Nigel
By : 'Jude'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV37
Thank you to both Nigel and Bridget for their wonderful professional help, advice and support in helping to sell our late parents home. They have both been so sympathetic to our needs and have shown compassion and dedication throughout the process. Their communication at every stage has been... Read Full Review
Nigel
By : 'House'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV47
We chose Nigel Plaskett from Fine and Country to sell our house, because he was professional and realistic, from the start. He kept us in touch with any development at all times and his calm attitude and tenacity throughout the whole process made the house selling procedure easier. I would highly ... Read Full Review