The UK's Largest Customer Review Website for the Property Industry
Head Office, London W4
2.5/5, 44 Reviews
36% Recommended
100% sales valuation accuracy
33% sales fee satisfaction
No description for branch.
Latest Reviews
Chester Chandler
Titilayo Akintola
Titilayo Akintola
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 33.00% | £320,000 | £918,000 |
Address
Foxtons
566 Chiswick High Road, London, Greater London
W4 5BE
020 7973 2020
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Foxtons Branches (View All 68)
Sushmita in the Oval office ...
Share On : 
5 Star Review
By : 'Chester'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : SE5
Apr 9, 2024
People found this helpful0
Sushmita in the Oval office has been an excellent agent - she's been very considerate, reasonable, and proactive in her approach to issues. Daniel was also brilliant when we first moved in to the... Read Full Review
Comments (0)
Was this helpful?:
Chester Chandler said about Foxtons
Services : Letting( As a Tenant )Date: 9th Apr 2024
Sushmita in the Oval office has been an excellent agent - she's been very considerate, reasonable, and proactive in her approach to issues. Daniel was also brilliant when we first moved in to the property.
The UK's Largest Customer Review Website for the Property Industry
Awful ...
Share On :
1 Star Review
By : 'Andre'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : NW7
Nov 1, 2023
People found this helpful2
I had an awful experience with Foxtons. I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible. I was presented with deductions of... Read Full Review
Comments (0)I had an awful experience with Foxtons.
Was this helpful?:
Andre Ribeiro said about Foxtons
Services : Letting( Admin )Date: 1st Nov 2023
I had an awful experience with Foxtons.
I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible.
I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent.
I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS.
They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny.
Avoid this company ripping off tenants!
The UK's Largest Customer Review Website for the Property Industry
After waiting several months ...
Share On :
5 Star Review
Isaiah
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
May 13, 2023
People found this helpful0
After waiting several months for the leaking gutter to be fixed and numerous sleepless nights from the noise caused by the leak when hitting the plastic canopy of the neighbouring property, Isaiah Samuel came to the rescue, he recently took over management of my rented property with Foxtons and... Read Full Review
Comments (0)After waiting several months for the leaking gutter to be fixed and numerous sleepless nights from the noise caused by the leak when hitting the plastic canopy of the neighbouring property, Isaiah Samuel came to the rescue, he recently took over management of my rented property with Foxtons and managed to pursued the neighbouring management company to replace the gutter within a few weeks, after months of them ignoring the problem.
Was this helpful?:
Mr Taylor said about Foxtons
Services : Letting( As a Tenant )Date: 13th May 2023
After waiting several months for the leaking gutter to be fixed and numerous sleepless nights from the noise caused by the leak when hitting the plastic canopy of the neighbouring property, Isaiah Samuel came to the rescue, he recently took over management of my rented property with Foxtons and managed to pursued the neighbouring management company to replace the gutter within a few weeks, after months of them ignoring the problem.
Thank you Isaiah for dealing with this issue after it was left hanging for an extraordinarily long time and getting the job done.
P.S. The five stars are for Isaiah's performance!
Best Wishes Mr W Taylor.
The UK's Largest Customer Review Website for the Property Industry
My fridge and freezer broke ...
Share On :
5 Star Review
Isaiah
By : 'Titilayo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E13
Apr 24, 2023
People found this helpful0
My fridge and freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah took over the issue, he was very helpful, efficient and caring, even when I was a bit agitated because of the items in the Fridge getting spoils. He reassured me and continue to... Read Full Review
Comments (0)Was this helpful?:
Titilayo Akintola said about Foxtons
Services : Letting( As a Tenant )Date: 24th Apr 2023
My fridge and freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah took over the issue, he was very helpful, efficient and caring, even when I was a bit agitated because of the items in the Fridge getting spoils. He reassured me and continue to follow up until the job was completed. Well done ? and keep up the good work ?
The UK's Largest Customer Review Website for the Property Industry
My fridge freezer broke down. ...
Share On :
5 Star Review
Isaiah
By : 'Titilayo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E13
Apr 24, 2023
People found this helpful0
My fridge freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah responded to me on time, contacted the landlord and he was very efficient and caring. He continued to update me until the new Fridge was delivered. He is very professional, hard working ... Read Full Review
Comments (0)Was this helpful?:
Titilayo Akintola said about Foxtons
Services : Letting( As a Tenant )Date: 24th Apr 2023
My fridge freezer broke down. I contacted foxton in Stratford as they are representative of the landlord. Isaiah responded to me on time, contacted the landlord and he was very efficient and caring. He continued to update me until the new Fridge was delivered. He is very professional, hard working and efficient. Isaiah keep up the good work ? ?
The UK's Largest Customer Review Website for the Property Industry
Awful customer care driven by ...
Share On :
1 Star Review
Viral
By : 'AH'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : No
Postcode : WC1H
Dec 21, 2022
People found this helpful1
Awful customer care driven by greed. All they care about is getting the next commission, and they’ll apparently stop at nothing to squeeze all they can out of landlords and tenants. Juliana and Viral have been particularly greedy in my experience, but from speaking to other landlords... Read Full Review
Comments (2)Awful customer care driven by greed.
Was this helpful?:
AH said about Foxtons
Services : Letting( As a Owner )Date: 21st Dec 2022
Awful customer care driven by greed.
All they care about is getting the next commission, and they’ll apparently stop at nothing to squeeze all they can out of landlords and tenants.
Juliana and Viral have been particularly greedy in my experience, but from speaking to other landlords the greed culture runs through others in the company too.
I have used them for many years for many rentals but their culture and the way they choose to do business has changed. In future I’ll use any agent but Foxtons.
The UK's Largest Customer Review Website for the Property Industry
By : STH
Jan 3, 2023I am having a shocking time with Foxtons .... 46 days into my short term lease and still no working shower -l I cannot find any email to esculate this further. I don't suppose you have a Customer...
Foxtons Sutton were ...
Share On :
5 Star Review
Jennifer
By : 'Ryan'
Services : Sales( As a Vendor )
Sold price : £918000
Would you recommend ? : Yes
Postcode : SM1
Nov 12, 2022
People found this helpful0
Foxtons Sutton were professional from the start and always reassured me with quality prospective buyers. Always kept me informed of any issues and worked together to resolve these. William Campbell and Jennifer Addo were amazing throughout and showed great professionalism and enthusiasm to... Read Full Review
Comments (0)Foxtons Sutton were professional from the start and always reassured me with quality prospective buyers. Always kept me informed of any issues and worked together to resolve these.
Was this helpful?:
Ryan Rajkumar said about Foxtons
Services : Sales( As a Vendor )Date: 12th Nov 2022
Foxtons Sutton were professional from the start and always reassured me with quality prospective buyers. Always kept me informed of any issues and worked together to resolve these.
William Campbell and Jennifer Addo were amazing throughout and showed great professionalism and enthusiasm to achieve the best price for my sale. Well done to them and I thoroughly recommend!
The UK's Largest Customer Review Website for the Property Industry
Complete ...
Share On :
1 Star Review
By : 'fraulein_bunt'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT7
Aug 10, 2022
People found this helpful4
These people are criminals – plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons – an experience which turned out to be the worst renting experience of my life. My main gripe has to be the incompetence and unpleasantness of those working within... Read Full Review
Comments (0)These people are criminals – plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons – an experience which turned out to be the worst renting experience of my life.
Was this helpful?:
fraulein_bunt said about Foxtons
Services : Letting( As a Tenant )Date: 10th Aug 2022
These people are criminals – plain and simple. After renting in London for 15 years, I had the misfortune of dealing with Foxtons – an experience which turned out to be the worst renting experience of my life.
My main gripe has to be the incompetence and unpleasantness of those working within their property management 'service' which was soul-destroying to deal with. One incident epitomises the company; my washing machine broke and I reported the issue to the property management 'service' expecting that someone would be sent out to repair the machine. After repeated failures of plumbers to turn up and, after repeated calls to Foxtons, eventually someone turned up (who failed to repair the machine). It would take two further visits by engineers for the machine to be repaired and operational. In total it took three weeks for the broken machine to be repaired and therefore I needed find an alternative way of laundering my clothes (and those of my partner). Foxtons property management had given me assurances that I could send my clothes out to be laundered and that they would remunerate me for the bills incurred. Living in a semi-rural area in Surrey (where the flat was) and without a car, I had little choice but to send my clothes out to be cleaned, costing £185 over three weeks. Intuitive readers will see where this is going – they reneged on their promise. First they cited the expense of the laundry costs; I explained that I had no car, and that there was no launderette within walking distance and therefore had no choice but to use a collection-based laundry service which I concede was not cheap. They then started to intimate (and then state) that they wouldn't repay me the money as it was my fault that the washing machine was broken and that I could have simply reset the machine to have solved the problem. This was completely erroneous. The first plumber and myself had attempted numerous factory resets on the machine, but in the end the only thing that got it working was an appliance engineer opening the machine up and running an electrical diagnostic using complex hardware. Foxtons at this stage owe me £185 which they refuse to pay.
Fast forward a few months to May of 2022 and my partner and I have decided to move out (in part due to the incompetence and perniciousness of the property management team) and inform Foxtons of that fact. They are delighted; rather than having to wait until October (the dead season for property marketing) they can ride the wave of the summer letting season and not only that – but rents are skyrocketing in London and the surrounding areas as demand (for rental properties) greatly outstrips supply. I speak to the head of lettings at the branch and he assures me that I will only be on the hook (financially) for the time difference between moving out and the new tenants moving in. After all, the property will be quickly let – and for a greater sum than it is currently being let for – a win-win for all parties (or so I thought). Again, the shysters stiffed me and despite the fact that I only should have paid ten days rent in punitive charges, they end up screwing me out of almost a month's rent (citing marketing charges), despite the gentleman's agreement I had with the lettings team. Foxtons now owe me £953.
In an era where the London renter is facing more adversity than ever before, predatory organisations like Foxtons should be called out for their transgressions and I urge anyone reading this to not use them for letting a flat, or indeed renting one.
The UK's Largest Customer Review Website for the Property Industry
Totally incompetent . The ...
Share On :
1 Star Review
Isaac
By : 'barbara'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW17
Jul 17, 2022
People found this helpful2
Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner . Sexist and utterly stupid. Issac is the worst but none of the staff are any... Read Full Review
Comments (0)Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner .
Was this helpful?:
barbara casey said about Foxtons
Services : Letting( As a Owner )Date: 17th Jul 2022
Totally incompetent . The Tooting branch would only talk to my brother, despite me being the co owner .
Sexist and utterly stupid.
Issac is the worst but none of the staff are any good.
The UK's Largest Customer Review Website for the Property Industry
AVOID LIKE THE PLAGUE - free ...
Share On :
1 Star Review
Adelle
By : 'Jaxx'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE18
May 12, 2022
People found this helpful3
AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination! For wider context; I agreed with Foxtons on first visitation we would... Read Full Review
Comments (0)AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination!
Was this helpful?:
Jaxx blue said about Foxtons
Services : Letting( As a Tenant )Date: 12th May 2022
AVOID FOXTONS LIKE THE PLAGUE!! Absolutely awful sales team, very pushy hard sales, no respect, not to mention repeated illegal disability discrimination, to the point I had to submit a legal notice of direct discrimination!
For wider context; I agreed with Foxtons on first visitation we would need 48 hrs notice and my approximate accessible times for viewings.
Despite disability accessibly being a legal requirement to accommodate as part of the Equality Act 2010, and previously agreeing multiples times, including in writing, that we would not be bombarded and harassed with calls to book viewings outside agreed times; Foxtons agents have insisted on, harassing and bombarding me, with last minuet calls, text messages and even on my personal whatsapp; that I have not consented to be contacted on! This has been going on for several weeks now, despite multiples requests and complaints, and empty promises It wouldn't happen again. Today this happened again. An agent (Adelle) messaged me after agreeing not to over two times now with a last minute viewing, less than 24hrs notice!!. She sent a stream of messages to my personal whatsapp repeatedly requesting a viewing, despite me literally writing I am getting sick of this, It is not what was agreed or was re-promised, and this goes against the Equality Act which they are legally obliged to follow. I have it in writing from Adelle, a sudden back track of the empty re-promises; 'when we get a last minute call,(for a viewing) we will always call'. Despite also having in writing that Adelle had agreed not to do this anymore. Agreed 48hrs notice, then bombards with messages requesting almost immediate access in under 24hr notice, outside agreed times. Foxtons are a joke. At one point Adelle booked a viewing on a Saturday of which I changed my whole weekend to accommodate only for nobody to turn up, not even a courtesy call or apology. (Adelle tried to pass this off as it not being confirmed, however this was booked like every other viewing, and was in fact booked on the system). In another instance I showed somebody around myself as the agent turned up late. He didn't even bother to knock or apologise directly (only via text) as he met the viewers outside, after they had finished and left.
Foxtons... please re-train your staff in courtesy and human sense; this house does not have wheels or legs, it isn't going to run away. This is not a quick sale of an empty home. Nobody buys on a first viewing. Legally you are required by the Equality Act 2010 to accommodate my accessibility needs as a protected characteristic. ofc which you will now be familiar with as you have been served with a direct discrimination legal notice.
The worst part of it is Foxtons don't own their mistakes, or apologise, they'll agree, promise, then back track and simply try to pass it off as standard company policy (illegal), or try to blame everyone else; or blame me; that I must be mistaken, or insisting they are being polite, while they ignore my disability rights and the Equality Act 2010, harass and bombard me.
You can't politely ignore disability accessibility Foxtons!!!
Honestly, their service is much like that sit-com 'Stath lets flats' on Channel 4. Foxtons Woolwich could easily be written into the script in the middle of 'Smethwick's' & 'Michael & Eagle' Comfortably.
If you want a good reputable and respectful House sales agent to sell your property, go to Felicity J Lord of Blackheath, who provided exemplary customer service, assured and personal understanding and respect of disability and all round human kindness, in the initial viewing, I wish we signed up with Felicity J Lord, they seem to have superior customer service and actually legal standards of sales.
Risk your property with Foxtons at your peril and distress!!
Avoid Avoid Avoid!!!
I can also assure you, Foxtons are NOT LGBT Friendly!!
It's performative lip service and in sales speak only.
Remove my flag from your service, you don't deserve it.
No LGBTQIA+ person has any respect for disability discrimination, being harassed or bombarded.
The UK's Largest Customer Review Website for the Property Industry
Incredibly poor service as a ...
Share On :
1 Star Review
By : 'Oliver'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW10
Feb 16, 2022
People found this helpful7
Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until out of contract with the... Read Full Review
Comments (0)Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until out of contract with the current tenants. Have mishandled the property from start to finish.
Was this helpful?:
Oliver said about Foxtons
Services : Letting( As a Owner )Date: 16th Feb 2022
Incredibly poor service as a rental agency. Barely reply to emails, require constant chasing to answer even simple questions. Expensive and the opposite of proactive. Completely regret having had them as a agency for the last few years but can't get rid of them until out of contract with the current tenants. Have mishandled the property from start to finish.
They've been hired to handle the property but I feel like I spend more time chasing them than I would dealing with the tenant directly
The UK's Largest Customer Review Website for the Property Industry
Foxtons the worst estate ...
Share On :
1 Star Review
By : 'Renata'
Services : Letting( As a Tenant )
Rent PCM : £2300
Would you recommend ? : No
Postcode : SE1
Jan 31, 2022
People found this helpful4
Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to the emails and do not provide any results for the contract agreed terms. All the agreed building jobs still pending and agents are not replying. We even didn't received... Read Full Review
Comments (0)Was this helpful?:
Renata Chajerova said about Foxtons
Services : Letting( As a Tenant )Date: 31st Jan 2022
Horrible estate agency. We are still in progress with nightmare rent process for 2 bedroom flat. They are not responsive to the emails and do not provide any results for the contract agreed terms. All the agreed building jobs still pending and agents are not replying. We even didn't received full set of keys after 1.5 month of rent. Very disappointing experience.
The UK's Largest Customer Review Website for the Property Industry
As a landlord my experience ...
Share On :
1 Star Review
Eleanor
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £460
Would you recommend ? : No
Postcode : WC1H
May 19, 2021
People found this helpful10
As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. Unfortunately I was allocated Crystal White as my 'Property Manager' and she has been absolutely useless. My property is supposed to be fully managed by this... Read Full Review
Comments (1)Was this helpful?:
Mark said about Foxtons
Services : Letting( As a Owner )Date: 19th May 2021
As a landlord my experience with this branch has been very poor. The maintenance team are especially unskilled and unresponsive. Unfortunately I was allocated Crystal White as my 'Property Manager' and she has been absolutely useless. My property is supposed to be fully managed by this agency and I'm having to do most of their work for them. Crystal even said to me that due to COVID-19 they cannot provide a full service, however they still expect me to pay the full fees! After complaining, I got a call from Eleanor Reeve who if Crystal's manager. Eleanor is just as useless and failed to resolve any of the issues. In 6 months I haven't seen any evidence of the staff being skilled or knowledgeable of the real estate industry and their lack of professionalism makes everything hard work and stressful.
The UK's Largest Customer Review Website for the Property Industry
By : Julia
Mar 8, 2022I have been dealing with Eleanor Reeve as property manager in Chelsea - London area . This brainless woman doesn't understand what is being said to her , doesn’t respond emails ,...
Worst Ever ! stay away from ...
Share On :
1 Star Review
By : 'Didem'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Jan 26, 2021
People found this helpful9
Worst Ever ! stay away from Foxtons at all costs. We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do their jobs but they also lie and... Read Full Review
Comments (0)Worst Ever ! stay away from Foxtons at all costs.
Was this helpful?:
Didem said about Foxtons
Services : Letting( As a Tenant )Date: 26th Jan 2021
Worst Ever ! stay away from Foxtons at all costs.
We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do their jobs but they also lie and cheat if they can. They are very unprofessional, incompetent and unreliable. Their head office does not care either. Nothing to mitigate. I will directly sue them.
The UK's Largest Customer Review Website for the Property Industry
The worst ever I have seen in ...
Share On :
1 Star Review
Farouk
By : 'Walid'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : HA1
Jun 24, 2020
People found this helpful6
The worst ever I have seen in my life Rude staff, incompetent , try always to sell you bad properties I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security and every time I talk to them they don't... Read Full Review
Comments (0)The worst ever I have seen in my life
Was this helpful?:
Walid Nsouli said about Foxtons
Services : Letting( As a Tenant )Date: 24th Jun 2020
The worst ever I have seen in my life
Rude staff, incompetent , try always to sell you bad properties
I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security and every time I talk to them they don't answer and put me on hold for hours
The UK's Largest Customer Review Website for the Property Industry
Terrible for ...
Share On :
1 Star Review
By : 'rabussier'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW20
Mar 5, 2020
People found this helpful3
As we are leaving our rental,Foxtons is in charge of finding a new tenant. It is very difficult to work with this agency. They tried to bully us into leaving them a key and complete access to our home. Their agents do not respect the 24 hours notice for visits. You should see the way they talk... Read Full Review
Comments (0)As we are leaving our rental,Foxtons is in charge of finding a new tenant.
Was this helpful?:
rabussier louise said about Foxtons
Services : Letting( As a Tenant )Date: 5th Mar 2020
As we are leaving our rental,Foxtons is in charge of finding a new tenant.
It is very difficult to work with this agency.
They tried to bully us into leaving them a key and complete access to our home.
Their agents do not respect the 24 hours notice for visits.
You should see the way they talk to us when we decline a visit for the same day!
We work full time and just cannot be home anytime they decide.
The UK's Largest Customer Review Website for the Property Industry
Poor customer ...
Share On :
1 Star Review
Petra
By : 'HateFoxtons'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW1
May 12, 2019
People found this helpful6
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you... Read Full Review
Comments (0)Was this helpful?:
HateFoxtons said about Foxtons
Services : Letting( As a Tenant )Date: 12th May 2019
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you back.
The UK's Largest Customer Review Website for the Property Industry
Rip off ...
Share On :
1 Star Review
By : 'Troll'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE8
Apr 23, 2019
People found this helpful6
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit of paper! Recently I had to contact the renewals team as... Read Full Review
Comments on Agent Fees
Agents fees very high!
Comments (0)Was this helpful?:
Troll said about Foxtons
Services : Letting( As a Owner )Date: 23rd Apr 2019
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit of paper! Recently I had to contact the renewals team as the the commission paid to me was incorrect. I emailed my renewals team contact and he failed to respond to me a week later. I telephoned him to chase him on a reply. He transferred me to his colleague in Letting support. She was rude and did not listen to my concerns that the rent has been unpaid by the tenant. All she kept saying that we are not going to chase tenants for a small amounts. I said would you like to be shortchanged and she replied no. I said that Foxtons should not of taken their commission until the matter was resolved.
The UK's Largest Customer Review Website for the Property Industry
Foxtons Tenancy Department is ...
Share On :
1 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1516
Would you recommend ? : No
Postcode : W2
Nov 9, 2017
People found this helpful13
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the one that they did respond to, the others went unanswered. Calling ... Read Full Review
Comments on Agent Fees
Bad, high fees and nothing in return
Comments (2)Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the one that they did respond to, the others went unanswered.
Was this helpful?:
Richard said about Foxtons
Services : Letting( As a Tenant )Date: 9th Nov 2017
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the one that they did respond to, the others went unanswered.
Calling them is futile. Unpleasant attitudes and basically just reading lease terms to you with no ability to process anything that does not fit into their computers response !
I only wanted to suggest that if I invoked the break clause and gave some early warning of such that they could perhaps market early. I gained no response to this and when I next called they told me I had given notice, which I hadn't, and as such was liable to pay. Many arguments later and I just had to swallow the situation and move out early. Now, getting any response on the deposit return is impossible. Even the landlady of the property has tried and they couldn't even be bothered to answer her ! I had to send her the check in and out inventory as Foxtons didn't respond to her requests.
The sales negotiator I has was brilliant. Ieva is one of a kind and very good at her job. However, as soon as you sign up it just becomes a nightmanre.
My advice: Avoid Foxtons entirely either as a landlord or a tenant !
The UK's Largest Customer Review Website for the Property Industry
By : Oussama chelghoum
Nov 5, 2018Worst agency I've ever dealt...
Given our family have been ...
Share On :
1 Star Review
By : 'Ms'
Services : Letting( As a Tenant )
Would you recommend ? : No
Oct 9, 2017
People found this helpful9
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11: * As an example of this, our latest dealing with Foxtons (who... Read Full Review
Comments (1)Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11:
Was this helpful?:
Ms Souza. said about Foxtons
Services : Letting( As a Tenant )Date: 9th Oct 2017
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11:
*
As an example of this, our latest dealing with Foxtons (who has been dishonest with us many years prior) and **the landlord, went like this:
We called Foxtons requesting the viewing of the above mentioned property in Battersea. Shannagh Docherty booked a viewing for us on a Wednesday afternoon. While waiting for the agent to arrive one of the tenants was getting out of the property and asked why we were waiting outside their house. We said that we were going to view the property with Foxtons, to which the tenant said "Good luck with that!" If you are told that the disrepairs in the house are our fault, be advised that we are complaining about them since we moved in years ago. We were obviously startled by this however felt we shouldn't get involved into their problems and should we wish to rent the place we would then request that refurbishment/repairs are done prior to us moving in. When we visited inside the house we noticed that it was not just "tired" as the agent liked to say, it was clearly neglected throughout, however the main problems were the two bathrooms that were so mouldy that certain parts of the walls, floors, panels etc were already rotten.
However, due to necessity we felt that, if the repairs/refurbishment were done prior to us moving in we'd take the house. So on that basis on the same day we made an offer to rent the house and requested pay the holding deposit, and to be sent paperwork necessary for us to start the process and reserve the house. Our moving date would be in two months, thus giving enough time for the landlord to sort out the list of repairs and modifications we requested. The next day, foxtons replied that (and without any reasonable explanation) we were only able to hold the property if we paid in full 6 weeks deposit + 1 whole month rent, which is not a standard in agencies. Despite this unreasonable request, given we hadn't even had our references checked etc, we paid 6K in advances and filled up all paperwork. Two days after the viewing we had fulfilled all requirements ordered by foxtons and were given the contract to sign, which we signed and sent back. As soon as we signed the contract I proceeded to start planning the house move while Foxtons proceeded to be go quiet and we didn't hear from them, nor received back from them the contract signed back, for a few days.
Given the huge pressure Foxtons had put upon us to pay the full amount of money and sign the paperwork/contract we than insisted almost a week later, that they tell us why we hadn't been given the contract signed yet. Foxtons wordsmiths went on to defend the landlord, saying that 'because he's a doctor he hasn't had any time to sign the contract back yet because he was on shift all the time since we signed he contract. This excuse lasted a few more days when we finally told them that it was clear that if the landlord couldn't take 5 minutes to sign a contract even after receiving thousands of pounds in advance for a property that was currently in breach of health and safety regulations, he was clearly the problem as to why the property was so neglected in the first place, and we than gave foxtons a deadline to send us the contract back (as this was impairing our ability to move forward with our lives) to which they did not fulfil.
After almost 10 days hearing a string of lies from foxtons we finally pressured them to tell us what was going on, to which they than, after telling us all the time since viewing, that the landlord was a reliable landlord with many other properties in the market and that we should take the delay in signing as a 'exception' we received a call from **Foxtons stating that the landlord was dodging them and us and not being honest with anyone, than later on she proceeded to say that the landlord hadn't signed the contract because he was found to be trying to sell the house at the same time that he was putting it up for rent and decided not to rent anymore. We had to than cancel our plans of moving home, which caused enormous upheaval in our lives and then wait ages to have our money refunded back - in comparison to us paying it literally overnight - just because these corrupt, unprofessional, negligent and greedy landlords are nothing but selfish and inhumane beings.
After all the distress caused in our family due to their *** work, the landlord could not sell the house and has put it up in the market at a higher price. We still cannot comprehend how can a person be so money hungry and selfish that he's unable to communicate. If he wanted more in rent he should have asked us to pay more to which we would have considered whilst unaware how neglectful he is. Now, I just hope that this review saves the hassle of potential victims..
The UK's Largest Customer Review Website for the Property Industry
By : Former Agent
Oct 17, 2017As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is...
1 - 20 of 44 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12/3/2015, 10:11:41 AM by allAgents
