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Bishops Park, London SW6
1/5, 3 Reviews
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Annoyed Tenant
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Marsh & Parsons
333 Fulham Palace Road, London, Greater London
SW6 6TE
020 7993 9888
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Horrible Experience – ...
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1 Star Review
By : ''John''
Services : Letting( As a Tenant )
Rent PCM : £2275
Would you recommend ? : No
Postcode : SW6
Aug 27, 2024
People found this helpful4
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling. First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security breach, and despite raising the... Read Full Review
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I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
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'John' said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 27th Aug 2024
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security breach, and despite raising the issue, it was not promptly addressed.
The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn't enjoy the property normally.
To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons' response? They told us to call their contractor, who then said it wasn't their job. When we reached out to the agents, we were informed they were all on holiday and couldn't help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.
Additionally, when we moved in, both beds were missing. While this wasn't entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.
This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.
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Professionally dishonest ...
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1 Star Review
By : 'jjbentley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW6
Apr 28, 2019
People found this helpful7
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these... Read Full Review
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Terrible and unjustified
Comments (0)Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.
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jjbentley said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 28th Apr 2019
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.
Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"
Actual: It hasn't been fixed at all. Still broken and health & safety risk.
Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)
Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.
Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.
You need to sort out these failures or face an official investigation from ALTA.
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Never rent a property through ...
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1 Star Review
Emily
By : 'Annoyed'
Services : Letting( As a Tenant )
Rent PCM : £2950
Would you recommend ? : No
Postcode : SW6
Mar 16, 2019
People found this helpful4
They are incredibly landlord-centric and will screw tenants over in any way that will benefit the landlord. Bad contract agreement (it will screw you over as as a tenant in one way or another), bad property management (we haven't had a working door bell or radiators the entire time we have ... Read Full Review
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Annoyed Tenant said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 16th Mar 2019
They are incredibly landlord-centric and will screw tenants over in any way that will benefit the landlord. Bad contract agreement (it will screw you over as as a tenant in one way or another), bad property management (we haven't had a working door bell or radiators the entire time we have been here) and poor email responses from Marsh and Parsons property management. rnrnI have never complained about a service provider online before but this one was notably awful. DO NOT rent a property through Marsh and Parsons.
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