I would like to express my sincere thanks to Ms Ayse Yerlikaya for her great help to me to rent a lovely flat in Caversham. She is very nice to explain to me everything as I came from Hong shortly, many procedures I don't familiar. She is very helpful to assist me to dealing with... Read Full Review

I would like to give a super good comment to agent, Miss Anais. She was very helpful through the process of let and follow up. Thank you very... Read Full Review

For many years I was a Romans tenant but because my landlord dealt with maintenance issues I didn't have much to do with them. When I left that flat I found out what they were like. The lady that was due to do the inventory looked in the flat and saw a couple of suitcases, said she... Read Full Review

I had been warned about Romans....corporate, expensive, no feedback, very poor communication, impossible to get an honest answer, weekend cover very poor, untrustworthy and a total lack of interest once they've got you on their books. Romans are the epitome of everything you've ever heard ... Read Full Review

Have been passed around between several people, which would be fine if they knew how to communicate with each other. Only trying to get as much in admin fees out of us as possible and it is very see-through. Will never use again and wouldn't use if I hadn't already sunk money on the... Read Full Review

I had the disgrace of renting with this people. They got late to the viewing by half an hour. I did not have news about whether the contract was ready until the day before I wanted to move (with a day off, man and van, everything booked I still didn't know if I was allowed to move) after... Read Full Review

Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than ... Read Full Review

Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side now that they have got all our admin... Read Full Review

Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 fee I expect the process to be transparent. Than I booked... Read Full Review

What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an extortionate amount/organising non-emergency... Read Full Review

I unfortunately rented with this agent. Avoid them as much as you can. They are totally incompetent and will never help to fix any problem you may have. I dealt with Matthew Pulford at the beginning; he was rude and and showed he just did not care at all. He was a total disgrace, never replied... Read Full Review

Hi, really poor experience with a rather well rated agents. We have placed an offer after a decent viewing of a property near our area. We have tried to contact their office in Caversham; they only thing they try to get us to do was to up the offer! After 5 days or leaving messages and still no... Read Full Review

I was a tenant of a property let and managed by Romans and I had two major complains in the 10 month period I was renting. Overall their service was very unprofessional and poor so if you can, avoid them as a tenant. They are also more expensive than most other agents for most services. I had... Read Full Review

Do not attempt to try and use the rent right website in order to get a quick and easy find especially for requirements regarding pets! I used this in the hopes I would get properties accepting a small dog. When I got properties claiming to match my needs and called up in Roman's no one knew... Read Full Review

The whole process was very smooth and all staff i talked to through that process were very helpful and professional. Would definatelty recommend Roman's and use them again in the future without any hesitation. Fantastic customer service and made the house renting journey an enjoyable... Read Full Review

I asked Romans to market my property which they did promptly and efficiently. A tenant was found within 2 days and Romans helpfully made all the necessary arrangements to ensure that the tenant could move in on their requested date. So far so... Read Full Review

Both Matthew and Mariana were very helpful throughout the full process and they also gave me their full time and attention. As this was the first time we had let a property, Matthew did a great job in explaining the full process and in giving guidance on the requirements for the gas certificate and ... Read Full Review

First contact with the office on the phone was good. So was the first meeting when we met at the house. Helpful, positive, informative, but not pushy which I really appreciated. All the fiddly bits necessary when handing over were handled efficiently, and they found a tenant who seems so far to... Read Full Review

After renting this property for many years from a previous agency, it was badly in need of servicing and repair, virtually no upkeep work having been done. Romans took over the letting and in the space of a year we have had a new kitchen put in, double glazing on all windows, repairs to walls and... Read Full Review

We rented our property over a five year period with it undergoing a change of agents half way through our tenancy period. Romans were the final agents on this property and we can gladly say that the services was excellent although it got off to a bit of a slow start. Our first Agent from Romans... Read Full Review