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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 27 Reviews
85% Recommended
0% letting valuation accuracy
89% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 89.00% | £750 | £4,300 |
Touchstone CPS Ltd
305 Grays Inn Road, London, Greater London
WC1X 8QR
01225 838 490
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 6/5/2024, 7:16:20 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Atif'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG1
Not usually a fan of estate agents,, but it's been a pleasure renting through Touchstone and their wider team. Would highly... Read Full Review
By : Penny Graham
Apr 26, 2021Hi Atif Thank you so much for your 5-star rating and wonderful review of the service that you received recently from Touchstone, it's very much appreciated. Thanks again. Kind...
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By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : BS34
When we took the property on it was filthy! Covid meant we could not attend the handover In person and had only viewed the property online. I took lots of photos and emailed them to Touchstone-who claimed it HAD been cleaned, not surprisingly they weren't interested. A different story on... Read Full Review
By : Amanda Lynden
Apr 5, 2021TDS have ruled in our favour and returned our full deposit- obviously the photo evidence we kept showed them exactly how this property was handed over to us, which did not correlate with the...
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Matthew
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £2816
Would you recommend ? : No
Postcode : W2
Paid £650/wk for a one bedroom that was provided in an unclean state at move-in date. I dealt with Mr Matthew Achilles and Mr Matthew Johnston who both had the arrogance to attempt to make it my problem to resolve. Stay away from these... Read Full Review
By : Penny Graham
Feb 4, 2020Hi Andrew I am sorry that upon move-in you found the cleanliness of your new home was below our usual standard. Since writing your review, I understand that you have again corresponded with...
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Caroline
By : 'Punita'
Services : Letting( As a Tenant )
Rent PCM : £4300
Would you recommend ? : Yes
Postcode : W2
Caroline Evans is the best. We worked with Caroline Evans and she was the best. Extremely professional, polite, understanding and helpful. She was very efficient as she helped us get into the property we had liked ensuring all necessary documentation was submitted in a timely manner, but also... Read Full Review
By : Penny Graham
Jan 24, 2020Hi Punita Wow! Thank you so much for your glowing commendation of my colleague, Caroline Evans, and the service that she has provided to you recently. Having worked with Caroline for several...
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Susan
By : 'Lydia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
I am a very new tenant of a property managed by Touchstone CPS. I can only comment on the move-in process at this time, but it went very smoothly! Susan was a pleasure to liaise with - she gave me all the information I needed, in a timely manner, and was very responsive throughout the... Read Full Review
By : Penny Graham
Nov 1, 2019Hi Lydia Thank you for your wonderful commendation of my colleague Susan Lywood's handling of your recent move. Having for worked with Susan, I know her to be friendly and knowledgable, so it is...
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By : 'Indrek'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : W1F
A huge thank you to Susan Lywood for making our move into a new flat so stress free. She has been very professional and friendly. Couldn’t ask more from a property manager. Excellent experience, highly... Read Full Review
By : Penny Graham
Aug 6, 2019Thank you so much for your 5 star rating and wonderful comments about your recent experience dealing with my colleague Susan Lywood. It's always pleasing to hear such positive feedback about my...
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Susan
By : 'Enzo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W9
My partner and I recently moved in to a Touchstone's property. Our experience has been a very pleasant and stress -free one, thanks to the professional and prompt arrangements managed by the property manager Susan Lywood. Susan has been very helpful, kind and attentive, making sure we were... Read Full Review
By : Penny Graham
Jan 29, 2019Hi Enzo Thank you for providing your wonderful review of the service provided by my colleague, Susan Lywood. Having worked with Susan for a few years, I know that she works hard to provide her...
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Caroline
By : 'Mitch'
Services : Letting( As a Tenant )
Rent PCM : £2383
Would you recommend ? : Yes
Postcode : N1
Caroline made our move into a new flat completely seamless. She was professional, responsive and friendly, and went out of her way to make sure everything went smoothly. Couldn't recommend her more highly - thanks... Read Full Review
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Susan
By : 'Steven'
Services : Letting( As a Tenant )
Rent PCM : £856
Would you recommend ? : Yes
Postcode : SW1V
I recently moved in to one of Touchstone's properties and love the fact you have a direct line straight through to a property manager (in my case Sue Lywood) and no endless call waiting/options buttons. Proper customer service and she has been so quick to deal with any issue I noticed at... Read Full Review
Good
By : Penny Graham
Jan 18, 2019Hi Steven Thank you so much for your wonderful review of the service you received from my colleague, Sue Lywood. I've worked with Sue for some time now and I know she works hard to ensure that her ...
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By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE11
Thanks very much to Gail for all her help on progressing my tenancy. She was always very responsive to any questions or queries, which helped make it a smooth... Read Full Review
By : Penny Graham
Dec 5, 2018Hi Andrew Thank you for submitting your review of Touchstone's service and especially for your comments about my colleague, Gail. It's great to provide the teams with such positive feedback, so...
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Susan
By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Susan was very prompt when responding. Any questions we had she answered in a extremely informative manner and made us feel at ease leading up to the stressful moving in period! Thank you Susan... Read Full Review
By : Penny Graham
Nov 27, 2018Hi Sophie Thank you for taking the time to review Touchstone and in particular the service you received from my colleague, Susan. It is always a pleasure to see a colleague recognised for their...
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Susan
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : RH10
Very professional service. Everything was done online so it was convenient for me. All the documents were very transparent and written not only for lawyers. Susan was very helpful at every step of the whole... Read Full Review
By : Penny Graham
Oct 26, 2018Hi Robert Thank you for reviewing Touchstone, it's much appreciated. I am pleased that you found our our service convenient and professional. Thank you also for taking the time to highlight...
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Gail
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £1152
Would you recommend ? : Yes
Postcode : SE11
Gail was quick, polite and really helpful when I complained about a party that started at midnight on a Sunday evening and did not finish until 4am- ish Monday morning. She understood my worries and action-ed them... Read Full Review
N/A
By : Penny Graham
Oct 9, 2018Hi Sarah Thank you for your great review of the service that you received from my colleague, Gail. It's always great to see my colleagues recognised for their hard work, so thank you for...
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Susan
By : 'Cristina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 64
Great work for Susan! Very quick at responding . We received a lot of help and support. I would highly... Read Full Review
Very understanding
By : Penny Graham
Aug 21, 2018Hi Cristina Thank you for your wonderful review of the service provided by my colleague, Susan Lywood, it's much appreciated and great to see her hard work recognised by our customers. Thanks...
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Susan
Caroline
By : 'M'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E17
Great work from Susan and Caroline. Great communication and fast responses. They had an answer for every question we had. Polite, respectful and efficient. I would definitely recommend Susan and Caroline to anyone who is looking to rent in the areas that they cover. Keep up the hard... Read Full Review
By : Penny Graham
Jul 2, 2018Hi M. Thank you so much for your glowing commendation of my colleagues, Susan and Caroline. It's much appreciated and great to see their hard work recognised, so thank you. Kind...
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By : 'Ed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
I was fortunate to be in contact with Samuel while looking for a flat and he was kind enough to show me the same flat twice. He was very responsive and transparent and not remotely pushy, which was refreshing. I felt very confident that this was a good service and I appreciate Samuel's... Read Full Review
By : Penny Graham
Jun 1, 2018Hi Ed, Thank you so much for taking the time to review our service but particularly for your comments regarding my colleague, Sam. I will ensure that your comments feedback to Sam. Many...
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Caroline
Susan
By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N18L
Caroline was wonderful! Very friendly and accommodating. She was always on time and returned all phone calls promptly. She was a delight! Sue was also lovely and easy to deal with but was delayed on sending through a few items. Overall though she was very prompt, friendly and clear on what needed ... Read Full Review
By : Penny Graham
Apr 13, 2018Hi Amy. Thank you for taking the time to give a review of Touchstone's service and especially your great comments about my colleagues, Caroline and Susan. I know how hard they both work to...
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Caroline
Susan
By : 'Shameer'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W2
Touchstone had less than 7 days (!) to get me into my new property and they tasked Susan and Caroline with making that happen: Caroline - fantastic communicator, highly professional and very proactive in her approach. Susan - highly experienced, great personality and fast execution. Both a... Read Full Review
By : Penny Graham
Mar 27, 2018Hi Shameer Thank you so much for your wonderful review of our service and particularly the work of my colleagues Caroline and Susan. It is always satisfying to see my colleagues' work recognised...
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Caroline
Susan
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £2168
Would you recommend ? : Yes
Postcode : N1
Everything went really smoothly and I got answers in a matter of minutes for all my questions. My situation was handled in a very professional and friendly... Read Full Review
All was good on that side! Nothing out of the ordinary.
By : Penny Graham
Nov 28, 2017Hi Daniel. Many thanks for taking the time to leave a review, it is much appreciated.I was delighted to read your comments about the service you have received from Touchstone and I will ensure that...
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Caroline
By : 'Shiang'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W2
I am very satisfied with Touchstone especially Caroline who is the main contact. She delivers a professional and smart service and she is willing to help. I strongly recommend this... Read Full Review
By : Penny Graham
Oct 10, 2017Hi Shiang. Thank you so much for your wonderful review of our service and especially that of my colleague, Caroline, in our London Office. It's always great to read such reviews, so thank you for...
