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London, SE22
3.8/5, 24 Reviews
75% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
73% letting fee satisfaction
Latest Reviews
Marlene dj Souza
Sarah Townshend
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £395,000 | £1,053,700 |
| Lettings | 100% | 73% | £850 | £2,200 |
Address
Truepennys Property Consultants
16 Lordship Lane, London, Greater London
SE22 8HN
020 8693 2277
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Truepennys Property Consultants Branches (View All 3)
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1 Star Review
By : 'Marlene'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE19
Dec 9, 2024
People found this helpful0
Bad manners rude liar Don’t take no as the answer switch off the phone clever... Read Full Review
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Bad manners rude liar
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Marlene dj Souza said about Truepennys Property Consultants
Services : Letting( As a Owner )Date: 9th Dec 2024
Bad manners rude liar
Don’t take no as the answer switch off the phone clever liar.
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For anyone who wishes to ...
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1 Star Review
By : 'Amanda'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE19
Mar 14, 2024
People found this helpful0
For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding. I rented a 2 bedroom flat... Read Full Review
Attached Files
Comments (0)For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
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Amanda said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 14th Mar 2024
For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
I rented a 2 bedroom flat that was let and managed by Truepennys Dulwich. We are totally dissatisfied with their level of professionalism and their lack of due diligence to ensure the property was in good condition before our move in date.
The property was handed over to us with dust, dirt, old clothes, other debris, broken pipes, nails in flooring, white goods either broken in parts or just not working, few switch not working, unable to use the central heating due to faulty switch.
Repairs to almost a month to be sorted with some yet to be completed. Letting manager needs a lesson on customer relationships, building and maintaining positive relationships with not only landlords but tenants as well. This person went as far as forcing entry to do a gas safety check as he was not able to do this check within the time I requested so instead of discussing a better time, he went ahead to let himself in.
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Great service, with a ...
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5 Star Review
Alex
By : 'Justine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE22
Aug 22, 2023
People found this helpful0
Great experience selling through Truepennys Lordship Lane! From beginning to end the team worked HARD on this transaction as we had two first time buyers pull out due to economic conditions. Despite this, Alex, Wallace and Connor were consistently on hand to offer guidance and support which was ... Read Full Review
Comments (0)Great experience selling through Truepennys Lordship Lane!
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Justine said about Truepennys Property Consultants
Services : Sales( As a Vendor )Date: 22nd Aug 2023
Great experience selling through Truepennys Lordship Lane!
From beginning to end the team worked HARD on this transaction as we had two first time buyers pull out due to economic conditions. Despite this, Alex, Wallace and Connor were consistently on hand to offer guidance and support which was very much appreciated.
Communication was good and it was always easy to reach someone which makes all of the difference.
Super friendly and supportive team that I would highly recommend!
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Truepenny's were highly ...
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5 Star Review
Alex
By : 'Jack'
Services : Sales( As a Buyer )
Sold price : £1053700
Would you recommend ? : Yes
Postcode : SE22
Aug 19, 2023
People found this helpful0
Truepenny's were highly professional throughout, helping us answer questions ahead of bidding and access the property on multiple occasions ahead of completion. The bidding for the property we saw was particularly competitive and Alex and co communicated the process really clearly and were... Read Full Review
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Jack said about Truepennys Property Consultants
Services : Sales( As a Buyer )Date: 19th Aug 2023
Truepenny's were highly professional throughout, helping us answer questions ahead of bidding and access the property on multiple occasions ahead of completion. The bidding for the property we saw was particularly competitive and Alex and co communicated the process really clearly and were very careful to make sure things were fair for all prospective buyers. Once the process was complete that was it, no gazumping or anything like that, and Wallace helped us move everything along swiftly to complete in around 9 weeks or so.
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5 Star Review
Alex
By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £700000
Would you recommend ? : Yes
Postcode : SE22
May 30, 2023
People found this helpful0
We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates. Alex in particular did a stellar job with the viewings at a challenging time in the... Read Full Review
Comments (0)We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates.
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Sarah Townshend said about Truepennys Property Consultants
Services : Sales( As a Vendor )Date: 30th May 2023
We had a great experience selling our property with Truepenny's. From the initial valuation, marketing and viewings to completion the whole team were friendly, professional and quick to respond to updates.
Alex in particular did a stellar job with the viewings at a challenging time in the housing market (early January) and we sold within a week and a half of putting the house on the market.
We highly recommend Truepenny's and would use them again in a heartbeat.
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Alex and Wallace did an ...
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5 Star Review
Alex
By : 'Marcus'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE22
Apr 27, 2023
People found this helpful0
Alex and Wallace did an excellent job in helping me to complete on my ideal home. They have formidable local knowledge and were honest with me about their views as to the best property for me based on my requirements. There were no pushy sales tactics and they were always available to address my... Read Full Review
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Marcus said about Truepennys Property Consultants
Services : Sales( As a Buyer )Date: 27th Apr 2023
Alex and Wallace did an excellent job in helping me to complete on my ideal home. They have formidable local knowledge and were honest with me about their views as to the best property for me based on my requirements. There were no pushy sales tactics and they were always available to address my queries. I would not hesitate to recommend them.
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Thank you so much! Alex from ...
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5 Star Review
Alex
By : 'Chaellene'
Services : Sales( As a Buyer )
Sold price : £395000
Would you recommend ? : Yes
Postcode : SE22
Oct 25, 2022
People found this helpful0
Thank you so much! Alex from the selling team and Wallace from sales progression were fantastic throughout. Would definitely... Read Full Review
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Chaellene Davidson said about Truepennys Property Consultants
Services : Sales( As a Buyer )Date: 25th Oct 2022
Thank you so much! Alex from the selling team and Wallace from sales progression were fantastic throughout. Would definitely recommend!!
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We have used Truepennys to ...
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5 Star Review
Olivia
ryan
By : 'Maggie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
May 17, 2021
People found this helpful0
We have used Truepennys to find a rental property. The staff have all been really friendly, Olivia in particular has worked so hard and been really efficient with all of our requests. She’s made our move easy and has been very nice to deal... Read Full Review
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Maggie said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 17th May 2021
We have used Truepennys to find a rental property. The staff have all been really friendly, Olivia in particular has worked so hard and been really efficient with all of our requests. She’s made our move easy and has been very nice to deal with.
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Friendly and ...
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5 Star Review
Olivia
By : 'Gloria'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SE21
Mar 22, 2021
People found this helpful0
Had an excellent service from Olivia at Truepenny's assisting with rental accommodation. Her warmth, personality and a sense of humour as well as skilled estate agency delivery made for a very smooth and speedy process. Will certainly use... Read Full Review
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Gloria Simpson said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 22nd Mar 2021
Had an excellent service from Olivia at Truepenny's assisting with rental accommodation. Her warmth, personality and a sense of humour as well as skilled estate agency delivery made for a very smooth and speedy process. Will certainly use again.
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property ...
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1 Star Review
By : 'm'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : No
Postcode : SE21
Dec 9, 2020
People found this helpful1
Used their full management service , the tenants vacated the property in june 2020 and its now November 2020 over 6 months and despite many e mails and phone calls we have still not received the rent deposit back from trupennys which the tenants left. We are now considering handing the matter over... Read Full Review
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m jaffer said about Truepennys Property Consultants
Services : Letting( As a Owner )Date: 9th Dec 2020
Used their full management service , the tenants vacated the property in june 2020 and its now November 2020 over 6 months and despite many e mails and phone calls we have still not received the rent deposit back from trupennys which the tenants left. We are now considering handing the matter over to a solicitor
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1 Star Review
By : 'Shan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE23
Aug 15, 2020
People found this helpful3
If I could give 0 I would Possibly the worst experience ever. They never help with anything, they never get back to you. They never sort out any issues! Please don’t go with this... Read Full Review
Comments (0)If I could give 0 I would
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Shan said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 15th Aug 2020
If I could give 0 I would
Possibly the worst experience ever. They never help with anything, they never get back to you. They never sort out any issues! Please don’t go with this agency.
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Very good generally at ...
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5 Star Review
Lina
ryan
By : 'Georgina'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SE15
Apr 10, 2020
People found this helpful0
Very good generally at getting back to me after a phone call during difficult corona virus times - especially Lina and Ryan. Didn't have a good experience with Homelets referencing company but Truepennys themselves were really helpful. The property wasn't in a satisfactory condition... Read Full Review
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Georgina Johnson said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 10th Apr 2020
Very good generally at getting back to me after a phone call during difficult corona virus times - especially Lina and Ryan. Didn't have a good experience with Homelets referencing company but Truepennys themselves were really helpful. The property wasn't in a satisfactory condition when arrived but Truepennys were swift at sending round a contractor to sort issues when I brought this to their attention.
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Very ...
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5 Star Review
ryan
By : 'Adriana'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : ML3
Aug 18, 2019
People found this helpful0
After a long and draining process of trying to rent an apartment, we came across the best letting agent, Ryan from Truepenny's East Dulwich. He helped us solve all out problems in an hour and finally we have the apartment we wanted! He kept our interest in mind while navigating the issue and... Read Full Review
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Adriana Oprea said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 18th Aug 2019
After a long and draining process of trying to rent an apartment, we came across the best letting agent, Ryan from Truepenny's East Dulwich. He helped us solve all out problems in an hour and finally we have the apartment we wanted! He kept our interest in mind while navigating the issue and came up with the best solution that accommodates our needs, while still being funny. Thank you Ryan!
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Amazingggg ...
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5 Star Review
ryan
By : 'Ema'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE18
Aug 17, 2019
People found this helpful0
Ryan from Truepenny’s East Dulwich was a superhero without a cape today!! He was incredibly understanding of the situation and unknotted every problem in less than an hour, all with our best interest in mind. Also, he’s such an easygoing and funny guy!!! He somehow managed to... Read Full Review
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Ema Curuia said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 17th Aug 2019
Ryan from Truepenny’s East Dulwich was a superhero without a cape today!! He was incredibly understanding of the situation and unknotted every problem in less than an hour, all with our best interest in mind. Also, he’s such an easygoing and funny guy!!! He somehow managed to sweeten a notoriously draining and stressful process :D !!!
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The worst experience that I ...
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1 Star Review
By : 'Jazmine'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE18
Apr 15, 2018
People found this helpful1
Nothing good to say. We feel very stressed with them. They never really try to help us to feel comfortable living in that... Read Full Review
Comments on Agent Fees
From we moved to the flat we asked them to find a solution with the windows, beacuse the was in the 9th floor and near to the river in Woolich and the winter was terrible we could hear how thw wind entered in the flat. They sent three “handy mans” in different time and all of them said the same, the landord needed to change the windows. They never found a solution. After the flat had oudor from the pipes, we asked them a plumber because the pipes had a structural problem and they send a plumber who asked them £300 for one hour so they decided to sent us the invoice for we paid it. We refuse because they never checked if the plumber made the work (the plumber wanted to earn for 3 hours when he was only 1 hour), but didn’t mind. I was lucky becuase I asked my neighbour stay in my flat while the plumber was there. Finally they are threatening me because if I do not contract a cleaning company before handing them over the department they could keep part of my deposit, it is as if they are forcing me to spend yes or yes on professional cleaners, even asking me to send them the proof we contract that cleaning company.
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Jazmine said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 15th Apr 2018
Nothing good to say. We feel very stressed with them. They never really try to help us to feel comfortable living in that flat.
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When it came to moving out I ...
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1 Star Review
By : 'Lily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE22
Nov 22, 2017
People found this helpful1
When it came to moving out I had to pay a reasonably large 'admin fee' to have a reference for the new flat I was renting, and there was a big delay that almost jeapordised having my new place to rent. It is unclear whether this was largely caused by them or my landlord, or both, but... Read Full Review
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Lily said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 22nd Nov 2017
When it came to moving out I had to pay a reasonably large 'admin fee' to have a reference for the new flat I was renting, and there was a big delay that almost jeapordised having my new place to rent. It is unclear whether this was largely caused by them or my landlord, or both, but they worked together so I imagine both were responsible.
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Literally the opposite of ...
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5 Star Review
Albert
By : 'Holly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE15
Dec 14, 2016
People found this helpful0
Literally the opposite of what you imagine when you say 'estate agents'. Everyone we worked with at Truepennies (who sold our home for us) were warm, professional, honest and trustworthy. Albert especially could not have worked harder to get our house sold - he went the extra mile, goijg out of his ... Read Full Review
Comments on Agent Fees
Absolutely clear and fair.
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Holly H said about Truepennys Property Consultants
Services : Sales( As a Vendor )Date: 14th Dec 2016
Literally the opposite of what you imagine when you say 'estate agents'. Everyone we worked with at Truepennies (who sold our home for us) were warm, professional, honest and trustworthy. Albert especially could not have worked harder to get our house sold - he went the extra mile, goijg out of his way and thinking creatively to get over each obstacle with minimum stress to us. An absolute pleasure to work with.
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Albert was amazing, worked ...
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1 Star Review
By : 'Elaine'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SE22
Oct 25, 2014
People found this helpful1
Albert was amazing, worked really hard to find us a property to suit our needs for a short term let. Although we were very please with our dealings with him unfortunately that is all the positive comments I have to say about Truepennys. We have had to deal with blunder after blunder from the... Read Full Review
What agent could do to change your mind?
They could of acted fairly in the disputes, contacted us when they said they would and at least tried to make us feel as important to their business as the landlord.
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Elaine said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 25th Oct 2014
Albert was amazing, worked really hard to find us a property to suit our needs for a short term let. Although we were very please with our dealings with him unfortunately that is all the positive comments I have to say about Truepennys. We have had to deal with blunder after blunder from the management team ranging from making a mockery of the check in/out process to taking over 3 weeks to request the return of our deposit. The manager refuses to return calls and acts on behalf of landlords that make unreasonable requests of his tenants even without holding the contract to manage the property. Lordship Lane has many estate agencies and I would highly recommend you try them all before renting through Truepennys.
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The service was very good. ...
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5 Star Review
James
By : 'Luke'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Mar 11, 2012
People found this helpful3
The service was very good. They are less corporate sales orientated than others yet remained as Professional in their services. They found a tenant inside 24hrs, advised me without bias on what level of cover re insurance I needed and the various extras available (rather than a hard sell). In... Read Full Review
Comments (0)The service was very good. They are less corporate sales orientated than others yet remained as Professional in their services. They found a tenant inside 24hrs, advised me without bias on what level of cover re insurance I needed and the various extras available (rather than a hard sell).
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Luke said about Truepennys Property Consultants
Services : Letting( As a Owner )Date: 11th Mar 2012
The service was very good. They are less corporate sales orientated than others yet remained as Professional in their services. They found a tenant inside 24hrs, advised me without bias on what level of cover re insurance I needed and the various extras available (rather than a hard sell).
In short- professional, friendly, very good VFM and much more personalised than others I've come across before.
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Excellent service and a real ...
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5 Star Review
James
By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Mar 5, 2012
People found this helpful3
Excellent service and a real pleasure to deal with'; not only did James find us a lovely flat, he made the whole process really easy for us. He restored my faith in Estate... Read Full Review
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Katie Wood said about Truepennys Property Consultants
Services : Letting( As a Tenant )Date: 5th Mar 2012
Excellent service and a real pleasure to deal with'; not only did James find us a lovely flat, he made the whole process really easy for us. He restored my faith in Estate Agents!
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