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2.9/5, 9 Reviews
56% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
www.your-move.co.uk/help/complaints-process
Last updated at 12/15/2015, 11:32:37 AM by allAgents
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James
By : 'Rox'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
James lied and convinced me to believe i should secure a ground floor flat by paying 7k auction fee. He said he is in discussion with seller of the top floor as the owner is facing financial difficulty. He will give me first priority. With only this possibility the project looked lucrative. Once I... Read Full Review
Bad
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Mark
James
By : 'Vinny'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : HA55
I have had great service from the Crystal Palace branch Mark and James have been fantastic in helping me with our property... Read Full Review
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James
By : 'Crystal_Palace_Local'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE25
Having dealt with many estate agents, this was without doubt the least professional and worst experience I have had ever. I went to view (and put in an offer on) a property that I was extremely interested in buying. The first agent I dealt with had no knowledge of the property he was selling, the ... Read Full Review
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Clive
By : 'Glenda'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : SE20
I recently sold my property through Your Move.Everything ran smoothly and my many questions were always answered promptly. Many thanks to Clive and his team for making the whole process relatively stress... Read Full Review
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David
By : 'Candice'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SE25
David Cole was superb to deal with - was friendly, and genuine. He had great way of understanding what I was looking for and went out of his way to ensure that I could view the flat as soon as possible. He answered emails and telephone calls promptly and just generally made me feel reassured.... Read Full Review
Fees are never great ( I\'m not used to paying them in Canada ) however after the service I received, It is well worth it and understandable.
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Clive
Ian
By : 'Daniel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE20
We recently completed on the purchase of a property in South East London and had a positive experience with this branch. It was quite a complex set up on the vendors side but things were handled smoothly and the staff were always available at the end of the phone and assisted in moving the... Read Full Review
By : n/a
Feb 16, 2015Thanks Daniel. I know you wanted to complete sooner so thank you for being patient. Hope you are happy in your lovely new home. Best Wishes Ian Roberts, Clive Campbell and the YOUR MOVE team at...
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Clive
By : 'Ollie'
Services : Sales( As a Buyer )
Sold price : £215000
Would you recommend ? : Yes
Postcode : SE20
On point from the start. Had my offer negotiated and accepted within a morning and always got a quick and straight answer whenever anything was needed. The exchange between my broker and the branch went smoothly and all in all highly... Read Full Review
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By : 'Derrick'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £235000
Would you recommend ? : No
Postcode : SE19
Your move made me a counter offer. I accepted. They agreed to take the property off the market. They induced me into acting fast and withheld vital inforation about the property. After i had spent fees, i found out that the property was still being marketed and that it had been put onto auction... Read Full Review
they could have saved the deal or taken me seriously. they could have returned my calls and accepted that they gambled with my money. their staff could have been nicer to talk to and not so patronising and dissmissive. they could have acted faster and offered to repay my fees because they knew that they lost me the property.
By : Ian Roberts
Nov 28, 2014We, as a team, are obviously very disappointed to read your comments particularly in view of our ongoing attempts to explain the situation to you – more recently via our Customer Relations...
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By : 'honest_reviewer'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE19
The branch staff cannot be trusted. I had a bad experience as a potential buyer and lost out on a property after making all the arrangements for... Read Full Review
By : Ian Roberts
Sep 2, 2014I am very sorry to hear that. There have subsequently been several staff changes at this branch and service levels have improved drastically. I dont know the details of the issues you encountered but ...
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £215,000 | £235,000 |
| Lettings | 0% | 99% | £850 | £850 |
Your Move
4 Hollybush Terrace, Westow Street, Upper Norwood, London, Greater London
SE19 3SD
0208 7716211
