Y H said about Julie Twist Properties

Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Feb 2023

Worst lettings agents I have ever come across in my life. Dishonest and inefficient in the extreme.

I have been through the rental process recently at this agency and I am really shocked that they haven't been shut down by the lettings agency governing bodies.

They do not follow basic moral codes of conduct. They told me during a viewing and offer stage that I could move into the place within a matter of days, pending good references. After I passed references, I was informed by the property manager Eleanor McGregory that Darren and Ellie provided the wrong information, and the earliest I could move in would be exactly 2 week's from my viewing date. That was the first time I've seen a lettings agent lie about property availability, despite them advertising it themselves.

They claim that you can make payments online but their link does not work. When I asked Jo about this, she told me there were no issues as it worked fine for everyone else. I was yet again shocked at the dishonesty and inability to acknowledge that they were at fault.

My experience with Eleanor McGregory has been nothing short of a nightmare. She kept forcing me to pay the first month rent and deposit without me even seeing the contract first. This was also the first time I've seen any lettings agent in the UK ask for payment before you sign the contract. I am quite sure this violates the Property Ombudsman's Code of Conduct, and I will report Julie Twist to the Property Ombudsman.

All tenants are entitled to consult legal professionals for their Agreement. This is also stated on the Tenancy Agreement itself, so I am surprised that Julie Twist tries to bypass its own contract.

I confirmed that I could hang paintings on the walls at the pre-offer stage with Ellie Machon, but the contract stated I needed landlord's permission for this. When I showed Eleanor McGregory that I already had this confirmation, she tried to gaslight me by saying I misinterpreted the email communication.

If you have managed to read this far, I can only re-iterate that you avoid this agency completely. I cannot verbalise the sheer distress that they have caused me with their consistent gaslighting and dishonest behaviour. I am confident that all positive reviews on Google are from bots/marketing companies, because if I read the negative reviews, those are more in line with how this company behaves with clients.

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