The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.8/5, 2990 Reviews
96% Recommended
96% sales valuation accuracy
96% sales fee satisfaction
Alex Neil
146 Lower Road, London, Greater London
SE16 2UG
020 7237 6767
Alex Neil are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG. We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 2/3/2025, 9:05:49 AM by allAgents
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
351 | 13 | 1322 | 55 | 475 | 11 | 669 | 9 | 68 | 17 |
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sale | 96% | 96.00% | £32,900 | £4,750,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
2022 Best Estate Agent in Greater London
Rebecca
Matteo
By : 'Natasha'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE18
Awful!!!! If we could give 0 stars we would! As a landlord I have been with this agency for few years…. It is a rip off for any landlord!!!! Renewing contract with existing tenant would cost us over £1000 for 1 bed flat. When any other agency would charge ... Read Full Review
By : Alex Neil
Jan 22, 2024Dear Natasha, Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events ...
Sufaida
By : 'Prakash'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Letting( Property Management )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : E14
I cannot rate Sufaida highly enough. As far as Property Managers go she has by far been the best I’ve dealt with, her willingness to solve issues in a timely manner and fantastic communication skills has made my leasing period very ... Read Full Review
By : Alex Neil
Oct 20, 2023Dear Prakash, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the...
By : 'Dr'
Branch : London ,146 Lower Road
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : E1
Tom did the initial valuation of my flat and I was impressed by his friendliness and professionalism and as a result chose AlexNeil from the agents whom I had contacted. Throughout the (tortuous) sale process Tom was constantly helpful and supportive and maintained close contacts with solicitors ... Read Full Review
By : Alex Neil
Sep 29, 2023Dear Dr Priestman, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to...
By : 'Michele'
Branch : London ,146 Lower Road
Services : Sales( As a Vendor )
Sold price : £415000
Would you recommend ? : Yes
Postcode : E2
All the staff that I have had contact with have been helpful and approachable. My agent, Tom Ashby, has been clear about the process and sympathetic to my requirements. He has taken a realistic approach and his advice has ensured that there have been a number of viewings. When I lost a buyer ... Read Full Review
By : Alex Neil
Sep 12, 2023Dear Michelle, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to...
Matteo
By : 'Gian'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
I started my business experience with Alex Neil Canary Wharf in 2018. Since that time I had always a good service but this year I'm extremely satisfy in particular with Mr. Matteo Congedo and with Mr. Scott Little. They did an outstanding work. Scott managed to find a new tenant for my ... Read Full Review
By : 'soykan'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
OMG, it has been my worst move-in experience so far. They were so lovely and friendly until we signed the tenancy agreement. We moved into the house and the house has lots of problems such as electricity, heating, washing machine etc. problems. It's been 22 days and they are being very ... Read Full Review
By : 'Soykan'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SE16
The smoothest tenancy transaction I have been into. Kirstin was accommodating and kind to us while we visited the place and after for the initial correspondence. Also, Rabeya helped us during the paperwork until the agreement is signed. She was very patient with me as I called her every day ... Read Full Review
By : 'Mark'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE16
Very helpful in securing our property. Went the extra mile to ensure everything was right for us! From phone call updates when we had submitted our offer to quick email replies to our questions - ... Read Full Review
By : 'Sanchita'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Rent PCM : £2670
Would you recommend ? : Yes
Postcode : E14
I dealt with Armantas Mickus for a rental property in canary wharf. He was always professional, patient and helped us get the property by making our case stronger. He was quite responsive to the queries and helped where he could. I would recommend him highly and will use his services ... Read Full Review
By : 'Linda'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Owner )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : SE16
Very professional and responsive service! Kirstin handled everything brilliantly and found new nice tenants quickly. Scott was forthcoming and right about his estimate. Will use Alex Neil ... Read Full Review
Georgia
By : 'Sandra'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : E14
Great experience from selling our flat through Georgia and the team at Alex Neil, Canary Wharf. Negotiated a good deal for us achieving the asking price and then managed the whole process efficiently. It was a straightforward transaction in the end which went through in less than 3 months but the ... Read Full Review
By : Alex Neil Estate Agents
Oct 5, 2022Dear Sandra, Thank you for taking the time to leave this review of your experience. We were pleased to read your comments, and we look forward to assisting you again in the future. Best...
Calli
By : 'Sarah'
Branch : London ,146 Lower Road
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : E9
Calli was absolutely amazing! She was timely, replied to all emails quickly and was both friendly and professional. She also understood my needs and booked a number of viewings quickly and Efficiently around my work hours. ... Read Full Review
By : Alex Neil Estate Agents
Oct 3, 2022Dear Sarah. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service...
By : 'Rita&Marco'
Branch : London ,146 Lower Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE7
Rakeem has been very helpful throughout the entire process of purchasing our first home. Communication has been excellent, always in touch and ready to help with any questions. We will definitely use Alex Neil in the ... Read Full Review
By : Alex Neil Estate Agents
Oct 1, 2022Dear Rita & Marco, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you...
By : 'Katy'
Branch : London ,146 Lower Road
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : E15
Such a great experience with these guys. Tom who valued my property was informative and professional and kept me informed throughout the whole sale. Calli and Abdalla conducting the viewers were also fantastic. At first I was a sceptical about the international marketing and if it would make a ... Read Full Review
By : Alex Neil Estate Agents
Sep 28, 2022Dear Katy, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service...
By : 'youheng'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Really nice agent. Armantas Put a lot of efforts and help me to communicate with landlord. I really appreciate ... Read Full Review
By : Alex Neil
Sep 28, 2022Dear Youheng, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to assisting...
By : 'Sophie'
Branch : London ,146 Lower Road
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : SE18
Jack was helpful, friendly and done a good job showing us around the property. Would highly recommend the service from him and the ... Read Full Review
By : Alex Neil Estate Agents
Sep 27, 2022Dear Sophie, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied...
By : 'Maharaja'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : E14
Excellent support and service from agent Mr.Armantas Mickus helping us promptly find the right property to rent with a very short notice. Great professionalism shown during viewings. Highly ... Read Full Review
By : Alex Neil Estate Agents
Sep 22, 2022Dear Maharaja. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the...
By : 'Elena'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE8
Kirstin was absolutely incredible - from start to finish, she was clear, responsive, and organised. Even in a challenging situation for us, she gave us confidence that we’d get to the finish line, by personally looking to resolve problems, chase answers and sometimes just listening and ... Read Full Review
By : Alex Neil Estate Agents
Sep 20, 2022Dear Elena & Nicolae, Thank you for your comments. We were delighted to read about your experience dealing with our team. We are proud to receive such positive feedback and look forward to...
By : 'Jack'
Branch : Rotherhithe and Canada Water, 146 Lower Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Kirstin has been incredibly friendly and easily contactable throughout the moving in process. She has clearly communicated to me all the useful things to know about the property that I have been looking at and what sort of tenant the Landlord has been looking for. Would strongly ... Read Full Review
By : Alex Neil Estate Agents
Sep 16, 2022Dear Jack, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the...
By : 'Themis'
Branch : Canary Wharf and Docklands, 2 Westferry Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I dealt with Kyra Ceesay after I secured my property. She was very helpful during the process, making sure I don't have any questions before my move-in date. She was always available to take my calls or reply to my emails and I'm very satisfied from her service. I had a great experience ... Read Full Review
By : Alex Neil Estate Agents
Sep 16, 2022Dear Themis, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the...