Charlton Grace

Lee is very unprofessional he screamed like a maniac at me when he lost his cool apparently he does quite often over the phone to me as I would not do want he wanted me do. Selling two homes with multiple drop outs and offering on 3 homes led me to high blood pressure and my health was impaired ... Read Full Review

The very worst of the worst. Michele Blay exceptionally unprofessional. Don’t use Charlton Grace letting agents. She is the manager too! Slippery shoulders… blaming automated emails for her lack of communication skills and professionalism. Leaving me and my small children and a ... Read Full Review

We listed with Charlton Grace because they said that they had a buyer interested in a property like ours and that they were ready to go. This turned out not to be the case at all. In fact several months passed before the sale was finalised and this cost us several thousand pounds in revenue from ... Read Full Review

The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and need for a quick sale they marketed my property with gusto and after 17 viewings in 6 weeks I had a sensible offer and 4 weeks later I completed. They are both ... Read Full Review

We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very helpful and polite. Again, Mark and Are delivered good customer service, and remained positive through a difficult viewing period. The only problems we faced were with valuation and ... Read Full Review

We have just exchanged contracts on a flat we are buying through Charlton Grace. We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and acted as 'go between' ... Read Full Review

We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very valued customer and cannot fault the ... Read Full Review

Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the ... Read Full Review

Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries. The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was not a serious issue, and was ... Read Full Review

Professional service with a truly personal touch! We bought our current house through Charlton Grace and we were so impressed by the service Lee and Michael provided we decided to sell our then home through them. From the very beginning they were both professional, courteous and supportive. The ... Read Full Review

I requested to void my contract with Charlton Grace within 24 hours of signing it (which is my legal right given there is a 14 day cooling off period for estate agent contracts). The photos * took of my property were out of focus and poor quality. I attempted to speak with him directly regarding ... Read Full Review

Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need ... Read Full Review

Very obliging and very helpful nothing was a bother considering we are 400 miles apart. When I panic Mark was on hand to talk me through ... Read Full Review

We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off. Charlton Grace's support and advice has kept us going ... Read Full Review

Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most other estate agents. We also ... Read Full Review

We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was ... Read Full Review

I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale I was struggling with in order ... Read Full Review

I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down the chain to find out what was going on and keeping me ... Read Full Review

I have found Michele Blay to be very helpful and supportive in helping to find a suitable rented property. She has always been professional but has a very friendly personable manner. I hope to work with Michele again and would like to thank Michele for all her ... Read Full Review

Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark and his team ... Read Full Review