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Mike Neville Estate Agents
4.9/5, 73 Reviews
95% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Mike Neville Estate Agents have been operating in Rushden and the surrounding areas for over 25 years. Founded in 1984, Mike Neville Estate Agents remain a family owned and managed property company which specialises in almost every property based activity.
The UK's largest customer review website for the property industry.
Mike Neville Estate Agents
Nevile House, 67 Wellingborough Road,NN10 9YG
Certified Customer Experience
Report Summary
Report generated on (30 April 2025 @ 12:26:58)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Glenys Brooker on 4th Dec 2024
5 Star Review
Absolutely fantastic company, highly recommended, they were so helpful even with problems we had from the selling of our property, James Coles helped out on so many occasions when I was unable to contact our Agents, he certainly went above and beyond what anyone would expect, also so very approachable even after the sale had been completed.
THANK YOU SO MUCH!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ricky on 21st Nov 2024
5 Star Review
James and the team at Mike neville are open honest and sincere,Having used the services of james and the team for purchases and sales over a 17 year period he has given me nothing a great service addressing any questions promptly and honestly. Highly recommend using this agent.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Karen on 10th Apr 2024
5 Star Review
Outstanding service from James and the team. From start to finish we were kept updated on the progress of the sale.
Would not hesitate to highly recommend Mike Neville Estate Agents.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Janice Elizabeth Gilbey on 28th Feb 2024
5 Star Review
Excellent service. Friendly efficient staff. I would highly recommend them.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Tracey on 14th Feb 2024
5 Star Review
I purchased my property back in October and from day one, James was excellent. He made the whole process straight forward and was able to get answers for me. James went above and beyond to support and was responsive to emails and calls promptly. The service I received was just outstanding. I cannot thank James enough.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Glenys Brooker
Janice Elizabeth Gilbey
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £46,500 | £390,000 |
| Lettings | 100% | 98% | £485 | £725 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 2 | 0 | 44 | 3 | 19 | 0 | 2 | 1 |
Areas covered
- NN1
- NN10
- NN14
- NN29
- NN8
- NN9
Address
Mike Neville Estate Agents
Nevile House, 67 Wellingborough Road, Rushden, Northamptonshire
NN10 9YG
01933 316316
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- 10:00 - 15:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- Move With Us
- allAgents Portal
- OnTheMarket
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Social Media
Members of
Rankings
Latest Properties
£ 200000 Offers Over
2 Bedroom Detached Bungalow House for Sale - Cedar Way, Higham Ferrers, NN10 8ES
£ 229950 Offers Over
2 Bedroom Semi-Detached House for Sale - Greenacre Drive, Rushden, NN10 0XA
£ 150000 Offers Over
3 Bedroom Semi-Detached House for Sale - York Road, Higham Ferrers, NN10 8HZ
£ 310000 Offers Over
3 Bedroom Semi-Detached House for Sale - Wymington Road, Rushden, NN10 9LA
No Property Found
Absolutely fantastic company, ...
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5 Star Review
James
Callum
By : 'Glenys'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NN10
Dec 4, 2024
People found this helpful0
Absolutely fantastic company, highly recommended, they were so helpful even with problems we had from the selling of our property, James Coles helped out on so many occasions when I was unable to contact our Agents, he certainly went above and beyond what anyone would expect, also so very ... Read Full Review
Comments (1)
Absolutely fantastic company, highly recommended, they were so helpful even with problems we had from the selling of our property, James Coles helped out on so many occasions when I was unable to contact our Agents, he certainly went above and beyond what anyone would expect, also so very approachable even after the sale had been completed.
Was this helpful?:
Glenys Brooker said about Mike Neville Estate Agents
Services : Sales( As a Buyer )Date: 4th Dec 2024
Absolutely fantastic company, highly recommended, they were so helpful even with problems we had from the selling of our property, James Coles helped out on so many occasions when I was unable to contact our Agents, he certainly went above and beyond what anyone would expect, also so very approachable even after the sale had been completed.
THANK YOU SO MUCH!
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Dec 4, 2024Thank you Glenys for your fantastic review. We wish you every happiness in your new...
James and the team at Mike ...
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5 Star Review
James
By : 'Ricky'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NN10
Nov 21, 2024
People found this helpful0
James and the team at Mike neville are open honest and sincere,Having used the services of james and the team for purchases and sales over a 17 year period he has given me nothing a great service addressing any questions promptly and honestly. Highly recommend using this ... Read Full Review
Comments (1)Was this helpful?:
Ricky said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 21st Nov 2024
James and the team at Mike neville are open honest and sincere,Having used the services of james and the team for purchases and sales over a 17 year period he has given me nothing a great service addressing any questions promptly and honestly. Highly recommend using this agent.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Nov 25, 2024Thank you for your 5* review of ourselves. This is greatly appreciated by all of the staff, and especially James. We are pleased to have dealt with you and wish you well on your future...
Outstanding ...
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5 Star Review
James
By : 'Karen'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN10
Apr 10, 2024
People found this helpful0
Outstanding service from James and the team. From start to finish we were kept updated on the progress of the sale. Would not hesitate to highly recommend Mike Neville Estate ... Read Full Review
Comments (1)Outstanding service from James and the team. From start to finish we were kept updated on the progress of the sale.
Was this helpful?:
Karen Margetts said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 10th Apr 2024
Outstanding service from James and the team. From start to finish we were kept updated on the progress of the sale.
Would not hesitate to highly recommend Mike Neville Estate Agents.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Apr 10, 2024Thank you Karen for the 5* review. This is much appreciated by all of the staff, and especially...
Excellent ...
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5 Star Review
By : 'Janice'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £95000
Would you recommend ? : Yes
Postcode : NN10
Feb 28, 2024
People found this helpful0
Excellent service. Friendly efficient staff. I would highly recommend ... Read Full Review
Comments (0)Was this helpful?:
Janice Elizabeth Gilbey said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 28th Feb 2024
Excellent service. Friendly efficient staff. I would highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
I purchased my property back ...
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5 Star Review
James
By : 'Tracey'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Buyer )
Sold price : £297000
Would you recommend ? : Yes
Postcode : NN10
Feb 14, 2024
People found this helpful0
I purchased my property back in October and from day one, James was excellent. He made the whole process straight forward and was able to get answers for me. James went above and beyond to support and was responsive to emails and calls promptly. The service I received was just outstanding. I cannot ... Read Full Review
Comments (0)Was this helpful?:
Tracey said about Mike Neville Estate Agents
Services : Sales( As a Buyer )Date: 14th Feb 2024
I purchased my property back in October and from day one, James was excellent. He made the whole process straight forward and was able to get answers for me. James went above and beyond to support and was responsive to emails and calls promptly. The service I received was just outstanding. I cannot thank James enough.
The UK's Largest Customer Review Website for the Property Industry
Fantastic service. Great ...
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5 Star Review
Chris
Callum
By : 'AF'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : NN10
Oct 16, 2023
People found this helpful0
Fantastic service. Great viewings by Chris and Callum. Communication was spot on. Massive thank you to Chris for his updates. Definitely 10/10 service and highly ... Read Full Review
Comments (1)Fantastic service. Great viewings by Chris and Callum.
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AF said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 16th Oct 2023
Fantastic service. Great viewings by Chris and Callum.
Communication was spot on. Massive thank you to Chris for his updates. Definitely 10/10 service and highly recommend
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Oct 18, 2023Thank you for the fantastic feedback. All of the staff were thrilled to have got the matter through to completion, and we wish you well on your future...
Mike Neville Estate Agents ...
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5 Star Review
Kayleigh
Callum
By : 'Steve'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : NN10
Aug 9, 2023
People found this helpful0
Mike Neville Estate Agents gave us a fair valuation on the flat and marketed it effectively. All viewings were arranged promptly and an offer was accepted in less than 7 days. Good communication . When the sale was dragging on Callum tried his best at all times to advance the ... Read Full Review
Comments (1)Was this helpful?:
Steve Boorman said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 9th Aug 2023
Mike Neville Estate Agents gave us a fair valuation on the flat and marketed it effectively. All viewings were arranged promptly and an offer was accepted in less than 7 days. Good communication . When the sale was dragging on Callum tried his best at all times to advance the sale.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Aug 10, 2023Thank you Steve for taking the time to leave this 5* review. This is much appreciated by all of the staff, and especially...
First class ...
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5 Star Review
By : 'Mrs'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Surveying
Would you recommend ? : Yes
Postcode : NN10
Feb 25, 2023
People found this helpful0
James recently came to value our home, he was professional and was understanding in what we required. Would fully recommend James and the team at Mike ... Read Full Review
Comments (1)Was this helpful?:
Mrs W said about Mike Neville Estate Agents
Services : Surveying( )Date: 25th Feb 2023
James recently came to value our home, he was professional and was understanding in what we required. Would fully recommend James and the team at Mike Neville’s
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Feb 27, 2023Thank you for the time taken to leave this 5* review. This is much appreciated by all the staff, and especially...
The initial sales process was ...
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4 Star Review
By : 'c&l'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : NN10
Dec 22, 2022
People found this helpful0
The initial sales process was excellent, felt like us as sellers , the buyers and agents all took their eye off the ball during the middle part of the sale process. This quality of the sales literature was excellent and we had no shortage of viewings, offer were received within days of the ... Read Full Review
Comments (0)The initial sales process was excellent, felt like us as sellers , the buyers and agents all took their eye off the ball during the middle part of the sale process.
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c&l said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 22nd Dec 2022
The initial sales process was excellent, felt like us as sellers , the buyers and agents all took their eye off the ball during the middle part of the sale process.
This quality of the sales literature was excellent and we had no shortage of viewings, offer were received within days of the house going on sale. The slowness of the buyer's solicitor is getting the conveyancing process completed did'nt come to our notice until 4 months after the offer was accepted. This part of the sales process was disappointing, but all was well in the end with a successful transaction.
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Great service from viewing to ...
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5 Star Review
By : 'Matthew'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Buyer )
Sold price : £280000
Would you recommend ? : Yes
Postcode : NN10
Dec 21, 2022
People found this helpful0
Great service from viewing to completion, would highly recommend. They helped push the purchase through at the last hurdle when solicitors were dragging their ... Read Full Review
Comments (1)Was this helpful?:
Matthew C said about Mike Neville Estate Agents
Services : Sales( As a Buyer )Date: 21st Dec 2022
Great service from viewing to completion, would highly recommend. They helped push the purchase through at the last hurdle when solicitors were dragging their heels.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Dec 21, 2022Thank you Matthew for taking the time to leave this 5* review. We wish you every happiness in your new...
Excellent service from the ...
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5 Star Review
Chris
Kayleigh
By : 'Carole'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : NN10
Dec 19, 2022
People found this helpful0
Excellent service from the floor plan by Chris and the photos by Callum and Chris. Very smooth sale kept informed at all times and any questions or problems dealt with promptly. Always kept up to date. Throughly recommend this friendly efficient ... Read Full Review
Comments (1)Was this helpful?:
Carole said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 19th Dec 2022
Excellent service from the floor plan by Chris and the photos by Callum and Chris. Very smooth sale kept informed at all times and any questions or problems dealt with promptly. Always kept up to date. Throughly recommend this friendly efficient team
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Dec 20, 2022Thank you Carole for this lovely review. All of the staff were very pleased to deal with the matter for you and to get the matter through to completion, and we wish you every happiness in your new...
Friendly, professional and ...
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5 Star Review
James
By : 'Amanda'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Buyer )
Sold price : £280000
Would you recommend ? : Yes
Postcode : NN10
Nov 9, 2022
People found this helpful0
Friendly, professional and would definitely recommend for the beginning to end of our purchase. Chasing solicitors and working hard to push the purchase ... Read Full Review
Comments (1)Was this helpful?:
Amanda Cowley said about Mike Neville Estate Agents
Services : Sales( As a Buyer )Date: 9th Nov 2022
Friendly, professional and would definitely recommend for the beginning to end of our purchase. Chasing solicitors and working hard to push the purchase through.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Nov 10, 2022Thank you Amanda for the 5* review. All of the staff appreciate this, and we wish you well in your new...
Sale of late parents ...
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5 Star Review
James
Chris
By : 'Annette'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : NN9
Nov 4, 2022
People found this helpful0
Very thoughtful and considerate in the circumstances of selling our late parents property and family home after many years .made things so easy from start to completion a big thank you ... Read Full Review
Comments (1)Was this helpful?:
Annette webster said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 4th Nov 2022
Very thoughtful and considerate in the circumstances of selling our late parents property and family home after many years .made things so easy from start to completion a big thank you !!
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Nov 4, 2022Thank you Annette for the lovely review. We are glad to have dealt with the matter and are happy to hear that you were pleased with the service...
Excellent professional ...
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5 Star Review
Kayleigh
Callum
By : 'Michael'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : No
Postcode : NN9
Nov 2, 2022
People found this helpful0
Excellent professional service from start to finish handling the marketing and sale of our deceased parents home . Facilitating all of the viewings on our behalf. Our thanks to Callum, James and Kayleigh ... Read Full Review
Comments (1)Excellent professional service from start to finish handling the marketing and sale of our deceased parents home .
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Michael Ellson said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 2nd Nov 2022
Excellent professional service from start to finish handling the marketing and sale of our deceased parents home .
Facilitating all of the viewings on our behalf.
Our thanks to Callum, James and Kayleigh .
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Nov 2, 2022Thank you Michael for the 5 star review. We are pleased to have got the matter through to legal completion, and we appreciate your...
Excellent service, managed ...
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5 Star Review
Kayleigh
James
By : 'Lee'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : MK45
Oct 8, 2022
People found this helpful0
Excellent service, managed the whole process, kept me updated, visited property for me as well. Will use again and ... Read Full Review
Comments (0)Was this helpful?:
Lee Murphy said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 8th Oct 2022
Excellent service, managed the whole process, kept me updated, visited property for me as well. Will use again and recommend.
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Bad ...
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1 Star Review
By : 'Anonymous'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NN1
Sep 19, 2022
People found this helpful0
I also wished I had looked at the reviews and I wouldn't have gone through what I had. They tried to charged for 2 weeks I wouldn't live there and they didn't like that I didn't want to pay the money because no one told me I would have to pay for the full month to only move ... Read Full Review
Attached Files
Comments (0)I also wished I had looked at the reviews and I wouldn't have gone through what I had.
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Anonymous said about Mike Neville Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 19th Sep 2022
I also wished I had looked at the reviews and I wouldn't have gone through what I had.
They tried to charged for 2 weeks I wouldn't live there and they didn't like that I didn't want to pay the money because no one told me I would have to pay for the full month to only move in half way through the month. After starting I would want a refund I was ignored for long periods of time, after being polite throughout, I eventually said 'don't ignore me' and I got a reply saying being rude won't get you anywhere rather than providing me information to do with my refund and still no reply for days.
Eventually after over a week I called and again mentioned my frustration and problem and calling over and over they got annoyed with me calling and emailing which I eventually received the refund but I didn't only receive a refund I also received an email saying “ I did say that being rude will not get you anywhere, so hopefully you can learn from that.”
Do not choose this agency if you wished to be treated like a mature adult with respect because they will not provide you with that. Adam Macleod chose to 'teach me a lesson' by not giving me a refund or providing me information.
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Very professional, must thk ...
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5 Star Review
Kayleigh
Callum
By : 'victoria'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : Yes
Postcode : NN10
Aug 16, 2022
People found this helpful0
Very professional, must thk all the team but especially callum who was very helpful everytime I rang, nothing was too much trouble. Yes recommend them ... Read Full Review
Comments (1)Was this helpful?:
victoria robinson said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 16th Aug 2022
Very professional, must thk all the team but especially callum who was very helpful everytime I rang, nothing was too much trouble. Yes recommend them everytime
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Aug 16, 2022Thank you Victoria. This is much appreciated by all of the staff, but especially Callum. We were incredibly pleased to get the matter through to completion, and wish you well in your new...
Great professional team to ...
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5 Star Review
Kayleigh
James
By : 'jane'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN10
Aug 8, 2022
People found this helpful0
Great professional team to have dealing with your property sale , couldn’t fault them and James was very knowledgable and helped out all the ... Read Full Review
Comments (1)Was this helpful?:
jane lilley said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 8th Aug 2022
Great professional team to have dealing with your property sale , couldn’t fault them and James was very knowledgable and helped out all the way.
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Aug 8, 2022Thank you Jane for the 5* review. It was a pleasure to deal with you and we are grateful for the lovely...
From the first meeting to ...
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5 Star Review
By : 'Angela'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : NN10
Aug 4, 2022
People found this helpful0
From the first meeting to discuss the proposed sale of my house through to when the sale completed I have been very happy with the service provided by Mike Neville Estate Agents. Without fail everyone I have been in cobtact with has been extremely ... Read Full Review
Comments (1)From the first meeting to discuss the proposed sale of my house through to when the sale completed I have been very happy with the service provided by Mike Neville Estate Agents.
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Angela Kendrick said about Mike Neville Estate Agents
Services : Sales( As a Vendor )Date: 4th Aug 2022
From the first meeting to discuss the proposed sale of my house through to when the sale completed I have been very happy with the service provided by Mike Neville Estate Agents.
Without fail everyone I have been in cobtact with has been extremely helpful
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Aug 5, 2022Thank you Angela for the time taken to leave this fantastic review of our service. It was a pleasure dealing with you, and we wish you well in your future...
We would highly recommend ...
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5 Star Review
Chris
By : 'Alexandra'
Branch : Rushden, Nevile House, 67 Wellingborough Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NN10
Jun 13, 2022
People found this helpful0
We would highly recommend Mike Neville. Chris was fantastic and never failed to keep us updated. We never struggled to get through via phone and calls and emailed were always returned. Chris always remained professional and extremely patient throughout considering how many times we called asking ... Read Full Review
Comments (1)We would highly recommend Mike Neville. Chris was fantastic and never failed to keep us updated. We never struggled to get through via phone and calls and emailed were always returned.
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Alexandra Buchan said about Mike Neville Estate Agents
Services : Sales( As a Buyer )Date: 13th Jun 2022
We would highly recommend Mike Neville. Chris was fantastic and never failed to keep us updated. We never struggled to get through via phone and calls and emailed were always returned.
Chris always remained professional and extremely patient throughout considering how many times we called asking for updates :)
The UK's Largest Customer Review Website for the Property Industry
By : Mike Neville Estate Agents
Jun 14, 2022Thank you Alexandra for the lovely review. We are pleased to have got the matter through. It required patience and hard work from all sides, and are grateful of the work by yourselves and the rest of ...
1 - 20 of 73 items
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Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 6/14/2017, 5:32:41 AM by allAgents
