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Rawlinson & Webber
4.9/5, 245 Reviews
98% Recommended
95% sales valuation accuracy
85% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Rawlinson & Webber are an independent company established in 1871, with offices in Surrey and Middlesex . Both branches have well-experienced staff who have been with the company for several years and are familiar with all aspects of property advice.
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Rawlinson & Webber
77\/79 Walton Road,KT8 0DP
Certified Customer Experience
Report Summary
Report generated on (28 April 2025 @ 05:20:06)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Rhiannon Cooper on 16th Apr 2025
5 Star Review
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to friends and family thinking of selling/buying. Many many thanks.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jane Jones on 13th Mar 2025
5 Star Review
Rawlinson and Webber have been fantastic
We were kept informed every step of the way, excellent advice was given when asked, nothing was to much trouble. Stanley, Carol, Ian, Pete and Shona were always willing to help in anyway they could. If ever we were to move house again we wouldn't hesitate to use Rawlinson and Webber again 10/10
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ann Alston on 18th Feb 2025
5 Star Review
I rented through Rawlinson & Webber for over 2 years. They were always quick to deal with any issues and made the whole process of renting easy and stress free.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Fiona Fraser on 28th Dec 2024
5 Star Review
I have recently dealt with Peter, Ian and their team again, and they were completely professional, efficient and helpful, as always. They have helped me sell and buy 3 properties over the years and also recently sold a house for my friend. I cannot recommend them highly enough. Thank you again for all your help and support.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
George on 19th Apr 2023
5 Star Review
From beginning to end Michael has been a really good mediator between us and the landlords, an excellent communicator and overall made us feel very looked after as tenants. Highly recommend Rawlinson & Webber: they know how to take care of people.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 28/04/2025
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Latest Reviews
Rhiannon Cooper
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £50,000 | £1,520,000 |
| Lettings | 85% | 97% | £795 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 34 | 0 | 49 | 1 | 56 | 1 | 41 | 1 | 4 | 1 |
Areas covered
- East Molesey
- Hampton Court
- Hersham
- Kingston
- Surbiton
- Thames Ditton
- Walton on Thames
- West Molesey
- Weybridge
Address
Rawlinson & Webber
77\/79 Walton Road, East Molesey, Surrey
KT8 0DP
sales:020 89411234 lettings:020 89416554
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
£ 349950 Offers Over
2 Bedroom Apartment House for Sale - Pemberton Road, East Molesey
£ 529950 Offers Over
2 Bedroom Penthouse House for Sale - Wolsey Road, East Molesey
£ 569950 Offers Over
2 Bedroom Semi-Detached Bungalow House for Sale - Cherry Orchard Road, West Molesey
£ 1499999 Offers Over
4 Bedroom Detached House for Sale - Parsons Mead, East Molesey
£497 pw | £2150 pcm
3 Bedroom Semi-Detached House to Rent - Belvedere Gardens, West Molesey
£485 pw | £2100 pcm
3 Bedroom Terreced House to Rent - Tufton Gardens, West Molesey
£485 pw | £2100 pcm
2 Bedroom Terreced House to Rent - Bell Road, East Molesey
£347 pw | £1500 pcm
1 Bedroom Apartment House to Rent - West Molesey
Thank you to Carole and the ...
5 Star Review
By : 'Rhiannon'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Apr 16, 2025People found this helpful0
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to ... Read Full Review
Comments (0)
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to friends and family thinking of selling/buying. Many many thanks.
Was this helpful?:
Rhiannon Cooper said about Rawlinson & Webber
Services : Date: 16th Apr 2025
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to friends and family thinking of selling/buying. Many many thanks.
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Rawlinson and Webber have ...
5 Star Review
Ian
Peter
By : 'Jane'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Mar 13, 2025People found this helpful0
Rawlinson and Webber have been fantastic We were kept informed every step of the way, excellent advice was given when asked, nothing was to much trouble. Stanley, Carol, Ian, Pete and Shona were always willing to help in anyway they could. If ever we were to move house again we wouldn't hesitate ... Read Full Review
Comments (0)Rawlinson and Webber have been fantastic
Was this helpful?:
Jane Jones said about Rawlinson & Webber
Services : Date: 13th Mar 2025
Rawlinson and Webber have been fantastic
We were kept informed every step of the way, excellent advice was given when asked, nothing was to much trouble. Stanley, Carol, Ian, Pete and Shona were always willing to help in anyway they could. If ever we were to move house again we wouldn't hesitate to use Rawlinson and Webber again 10/10
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I rented through Rawlinson & ...
5 Star Review
By : 'Ann'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Feb 18, 2025People found this helpful0
I rented through Rawlinson & Webber for over 2 years. They were always quick to deal with any issues and made the whole process of renting easy and stress ... Read Full Review
Comments (0)I rented through Rawlinson & Webber for over 2 years. They were always quick to deal with any issues and made the whole process of renting easy and stress free.
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Ann Alston said about Rawlinson & Webber
Services : Date: 18th Feb 2025
I rented through Rawlinson & Webber for over 2 years. They were always quick to deal with any issues and made the whole process of renting easy and stress free.
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I have recently dealt with ...
5 Star Review
Peter
Ian
By : 'Fiona'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Dec 28, 2024People found this helpful0
I have recently dealt with Peter, Ian and their team again, and they were completely professional, efficient and helpful, as always. They have helped me sell and buy 3 properties over the years and also recently sold a house for my friend. I cannot recommend them highly enough. Thank you again ... Read Full Review
Comments (0)I have recently dealt with Peter, Ian and their team again, and they were completely professional, efficient and helpful, as always. They have helped me sell and buy 3 properties over the years and also recently sold a house for my friend. I cannot recommend them highly enough. Thank you again for all your help and support.
Was this helpful?:
Fiona Fraser said about Rawlinson & Webber
Services : Date: 28th Dec 2024
I have recently dealt with Peter, Ian and their team again, and they were completely professional, efficient and helpful, as always. They have helped me sell and buy 3 properties over the years and also recently sold a house for my friend. I cannot recommend them highly enough. Thank you again for all your help and support.
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From beginning to end Michael ...
5 Star Review
Michael
By : 'George'
Branch : East Molesey, 77\/79 Walton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX23
Apr 19, 2023
People found this helpful0
From beginning to end Michael has been a really good mediator between us and the landlords, an excellent communicator and overall made us feel very looked after as tenants. Highly recommend Rawlinson & Webber: they know how to take care of ... Read Full Review
Comments (0)Was this helpful?:
George Falkner said about Rawlinson & Webber
Services : Letting( As a Tenant )Date: 19th Apr 2023
From beginning to end Michael has been a really good mediator between us and the landlords, an excellent communicator and overall made us feel very looked after as tenants. Highly recommend Rawlinson & Webber: they know how to take care of people.
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Amazing ...
5 Star Review
Michael
By : 'Shabih'
Branch : East Molesey, 77\/79 Walton Road
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : KT8
Apr 17, 2023
People found this helpful0
Dear Michael, I am an admirer of your organization. Why. Simply because I requested a couple of items to be fixed. To my surprise, I saw the quick response. Within three days, the important work was completed to our satisfaction. It took about a week for the other work to be completed. I never ... Read Full Review
Comments (0)Dear Michael,
Was this helpful?:
Shabih Abbas said about Rawlinson & Webber
Services : Letting( As a Tenant )Date: 17th Apr 2023
Dear Michael,
I am an admirer of your organization. Why. Simply because I requested a couple of items to be fixed. To my surprise, I saw the quick response. Within three days, the important work was completed to our satisfaction. It took about a week for the other work to be completed. I never expected such speedy execution of a request from a tenant. Thank you. S. Abbas
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Good service - well ...
5 Star Review
By : 'Tom'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT8
Mar 20, 2023
People found this helpful0
Impressed with the service from R & W. As a buyer, they were always prompt, happy to pass on queries to the seller, and proactively stayed on top of resolving any challenges. Would definitely ... Read Full Review
Comments (0)Was this helpful?:
Tom said about Rawlinson & Webber
Services : Sales( As a Buyer )Date: 20th Mar 2023
Impressed with the service from R & W. As a buyer, they were always prompt, happy to pass on queries to the seller, and proactively stayed on top of resolving any challenges. Would definitely recommend.
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The team at Rawlinson Webber ...
5 Star Review
Ian
By : 'Rick'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Vendor )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : KT8
Feb 4, 2023
People found this helpful0
The team at Rawlinson Webber were fantastic. Very professional and efficient who simple got the job done quickly and without any hiccups. This is the second time I have used their services and all the team were just as good second time round. I would recommend them highly and would use them ... Read Full Review
Comments (0)The team at Rawlinson Webber were fantastic. Very professional and efficient who simple got the job done quickly and without any hiccups. This is the second time I have used their services and all the team were just as good second time round.
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Rick said about Rawlinson & Webber
Services : Sales( As a Vendor )Date: 4th Feb 2023
The team at Rawlinson Webber were fantastic. Very professional and efficient who simple got the job done quickly and without any hiccups. This is the second time I have used their services and all the team were just as good second time round.
I would recommend them highly and would use them again if the opportunity arose.
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From initial contact right ...
5 Star Review
By : 'Neil'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Vendor )
Sold price : £935000
Would you recommend ? : Yes
Postcode : KT8
Feb 2, 2023
People found this helpful0
From initial contact right through to completion the staff here were extremely helpful, knowledgeable and patient. If you're buying or selling in or around the Molesey area, these guys are definitely worth looking at. Nothing was too much trouble and ultimately they got a result that I ... Read Full Review
Comments (0)From initial contact right through to completion the staff here were extremely helpful, knowledgeable and patient. If you're buying or selling in or around the Molesey area, these guys are definitely worth looking at.
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Neil Clegg said about Rawlinson & Webber
Services : Sales( As a Vendor )Date: 2nd Feb 2023
From initial contact right through to completion the staff here were extremely helpful, knowledgeable and patient. If you're buying or selling in or around the Molesey area, these guys are definitely worth looking at.
Nothing was too much trouble and ultimately they got a result that I hope was satisfactory to all parties.
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Rawlinson and Webber were ...
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4 Star Review
By : 'Nicola'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Apr 9, 2025People found this helpful0
Rawlinson and Webber were great at communication, when we had issues with our burrs, Stanley was on top of all the queries promptly and efficiently. We sold our house within 3 weeks and stayed in touch until the completion, call backs were within the same day and I’d use Rawlinson and Webber again ... Read Full Review
Comments (0)Rawlinson and Webber were great at communication, when we had issues with our burrs, Stanley was on top of all the queries promptly and efficiently.
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Nicola Royce said about Rawlinson & Webber
Services : Date: 9th Apr 2025
Rawlinson and Webber were great at communication, when we had issues with our burrs, Stanley was on top of all the queries promptly and efficiently.
We sold our house within 3 weeks and stayed in touch until the completion, call backs were within the same day and I’d use Rawlinson and Webber again to sell a property
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Carole was very helpful in ...
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4 Star Review
By : 'Stephen'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Apr 3, 2025People found this helpful
Carole was very helpful in what was a very stressful situation regarding the lease extension. We finally after 7 months managed to get it over the ... Read Full Review
Comments (0)Carole was very helpful in what was a very stressful situation regarding the lease extension. We finally after 7 months managed to get it over the line.
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Stephen C said about Rawlinson & Webber
Services : Date: 3rd Apr 2025
Carole was very helpful in what was a very stressful situation regarding the lease extension. We finally after 7 months managed to get it over the line.
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Thank you to Carole for ...
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5 Star Review
By : 'Hollie'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Mar 20, 2025People found this helpful
Thank you to Carole for helping us purchase our first home! Quick responses throughout the whole process and helped things run ... Read Full Review
Comments (0)Thank you to Carole for helping us purchase our first home! Quick responses throughout the whole process and helped things run smoothly.
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Hollie Swale said about Rawlinson & Webber
Services : Date: 20th Mar 2025
Thank you to Carole for helping us purchase our first home! Quick responses throughout the whole process and helped things run smoothly.
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Excellent service from ...
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5 Star Review
By : 'Chris'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Mar 15, 2025People found this helpful
Excellent service from everyone at Rawlinson and Webber. Huge thanks to Carole and Stan who were fantastic all through the process. A fantastic firm to deal ... Read Full Review
Comments (0)Excellent service from everyone at Rawlinson and Webber. Huge thanks to Carole and Stan who were fantastic all through the process.
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Chris Leydon said about Rawlinson & Webber
Services : Date: 15th Mar 2025
Excellent service from everyone at Rawlinson and Webber. Huge thanks to Carole and Stan who were fantastic all through the process.
A fantastic firm to deal with.
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Many thanks to Carole and ...
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5 Star Review
By : 'Sarah'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Mar 14, 2025People found this helpful
Many thanks to Carole and team for helping me find and complete the purchase of my new home! Very happy with their knowledgeable and reliable service. Of the agents that I dealt with during my search they were head and shoulders above the rest. Will definitely do business with them again when I ... Read Full Review
Comments (0)Many thanks to Carole and team for helping me find and complete the purchase of my new home! Very happy with their knowledgeable and reliable service. Of the agents that I dealt with during my search they were head and shoulders above the rest. Will definitely do business with them again when I next took to move home!
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Sarah Harding said about Rawlinson & Webber
Services : Date: 14th Mar 2025
Many thanks to Carole and team for helping me find and complete the purchase of my new home! Very happy with their knowledgeable and reliable service. Of the agents that I dealt with during my search they were head and shoulders above the rest. Will definitely do business with them again when I next took to move home!
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Fantastic service and ...
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5 Star Review
By : 'Lettie'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Feb 22, 2025People found this helpful
Fantastic service and friendly team. Managed to keep our sale and purchase together despite several delays. Thank ... Read Full Review
Comments (0)Fantastic service and friendly team. Managed to keep our sale and purchase together despite several delays. Thank you.
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Lettie Irving said about Rawlinson & Webber
Services : Date: 22nd Feb 2025
Fantastic service and friendly team. Managed to keep our sale and purchase together despite several delays. Thank you.
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I had a very positive ...
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5 Star Review
Ian
By : 'Marcin'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Feb 7, 2025People found this helpful0
I had a very positive experience working with Stanley, Carole and Ian from Rawlinson & Webber Estate Agents. They were extremely organized and made the whole process of selling our home seamless. They were consistently following our evolving plan of the sale with only professional/informative ... Read Full Review
Comments (0)I had a very positive experience working with Stanley, Carole and Ian from Rawlinson & Webber Estate Agents. They were extremely organized and made the whole process of selling our home seamless. They were consistently following our evolving plan of the sale with only professional/informative suggestions. Definitely, they go beyond standards with smooth cooperation, always staying in touch and open to necessary/instant actions. I sincerely recommend Rawlinson & Webber Estate Agents for those uncertain times on the real estate markets.
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Marcin W said about Rawlinson & Webber
Services : Date: 7th Feb 2025
I had a very positive experience working with Stanley, Carole and Ian from Rawlinson & Webber Estate Agents. They were extremely organized and made the whole process of selling our home seamless. They were consistently following our evolving plan of the sale with only professional/informative suggestions. Definitely, they go beyond standards with smooth cooperation, always staying in touch and open to necessary/instant actions. I sincerely recommend Rawlinson & Webber Estate Agents for those uncertain times on the real estate markets.
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Stanley, Carole, Ian and ...
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5 Star Review
Ian
By : 'Kashka'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Feb 5, 2025People found this helpful0
Stanley, Carole, Ian and Peter were very approachable, informative and professional throughout the process of selling our house in the UK. They took professional pictures and with accurate description made tempting advertisement. They were running all viewings which eased already pretty stressful ... Read Full Review
Comments (0)Stanley, Carole, Ian and Peter were very approachable, informative and professional throughout the process of selling our house in the UK. They took professional pictures and with accurate description made tempting advertisement. They were running all viewings which eased already pretty stressful project. We are extremely grateful that after the first buyer pulled off they didn't give up and kept trying to find a happy buyer. R&W also liaised with buyer's solicitor as well as with our solicitor if needed to speed up conveyancing. We cannot be more grateful to them as they allowed us to materialise our dream. We are over the moon living our amazing Aussie life in the sun. We would like to say a big THANK YOU again for your efforts and wish you all the best for the future. We can strongly recommend R&W estate agency to help you out while selling, buying or renting your property.
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Kashka B said about Rawlinson & Webber
Services : Date: 5th Feb 2025
Stanley, Carole, Ian and Peter were very approachable, informative and professional throughout the process of selling our house in the UK. They took professional pictures and with accurate description made tempting advertisement. They were running all viewings which eased already pretty stressful project. We are extremely grateful that after the first buyer pulled off they didn't give up and kept trying to find a happy buyer. R&W also liaised with buyer's solicitor as well as with our solicitor if needed to speed up conveyancing. We cannot be more grateful to them as they allowed us to materialise our dream. We are over the moon living our amazing Aussie life in the sun. We would like to say a big THANK YOU again for your efforts and wish you all the best for the future. We can strongly recommend R&W estate agency to help you out while selling, buying or renting your property.
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We have only positive things ...
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5 Star Review
Stanley
By : 'Andy'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Jan 20, 2025People found this helpful0
We have only positive things to say about our experience with Rawlinson and Webber. The calm, diligent and communicative Stanley took full responsibility for our purchase and thankfully much of the fretting about the unknown out of our hands. If Carlsberg made estate agents they’d probably create ... Read Full Review
Comments (0)We have only positive things to say about our experience with Rawlinson and Webber. The calm, diligent and communicative Stanley took full responsibility for our purchase and thankfully much of the fretting about the unknown out of our hands. If Carlsberg made estate agents they’d probably create Stanley. We’d highly recommend this estate agency.
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Andy Snowball said about Rawlinson & Webber
Services : Date: 20th Jan 2025
We have only positive things to say about our experience with Rawlinson and Webber. The calm, diligent and communicative Stanley took full responsibility for our purchase and thankfully much of the fretting about the unknown out of our hands. If Carlsberg made estate agents they’d probably create Stanley. We’d highly recommend this estate agency.
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Stanley it’s the best estate ...
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5 Star Review
Stanley
By : 'András'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Jan 9, 2025People found this helpful0
Stanley it’s the best estate agent we have ever been dealt with. Outstanding service and extrem ... Read Full Review
Comments (0)Stanley it’s the best estate agent we have ever been dealt with. Outstanding service and extrem professional
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András Zsilák said about Rawlinson & Webber
Services : Date: 9th Jan 2025
Stanley it’s the best estate agent we have ever been dealt with. Outstanding service and extrem professional
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Excellent Experience with ...
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5 Star Review
By : 'Eliza'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Dec 19, 2024People found this helpful
Excellent Experience with Rawlinson and Webber We had an excellent experience with Rawlinson and Webber when buying our property. Their agent, Stanley, was friendly, professional, and made the entire process smooth and efficient. Stanley’s extensive knowledge, professionalism, and outstanding ... Read Full Review
Comments (0)Excellent Experience with Rawlinson and Webber
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Eliza Żmuda said about Rawlinson & Webber
Services : Date: 19th Dec 2024
Excellent Experience with Rawlinson and Webber
We had an excellent experience with Rawlinson and Webber when buying our property. Their agent, Stanley, was friendly, professional, and made the entire process smooth and efficient.
Stanley’s extensive knowledge, professionalism, and outstanding customer service truly stood out. He ensured everything was handled quickly and seamlessly, with excellent communication throughout.
We couldn’t have asked for a better experience and would highly recommend Stanley and Rawlinson and Webber to anyone looking for a reliable and professional service when purchasing a property.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4/13/2018, 8:21:51 AM by allAgents
