The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 245 Reviews
98% Recommended
95% sales valuation accuracy
85% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to friends and family thinking of selling/buying. Many many thanks.
Rawlinson & Webber
77\/79 Walton Road, East Molesey, Surrey
KT8 0DP
sales:020 89411234 lettings:020 89416554
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
34 | 0 | 49 | 1 | 56 | 1 | 41 | 1 | 4 | 1 |
IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 4/13/2018, 8:21:51 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 95% | 97% | £50,000 | £1,520,000 |
Lettings | 85% | 97% | £795 | £2,500 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Rhiannon'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Thank you to Carole and the entire team at Rawlinson & Webber (East Molesey), for making our sale a smooth and efficient process from beginning to end. We appreciated all your help, experience and professionalism from viewings to completion and wouldn’t hesitate to recommend your services to ... Read Full Review
Ian
Peter
By : 'Jane'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Rawlinson and Webber have been fantastic We were kept informed every step of the way, excellent advice was given when asked, nothing was to much trouble. Stanley, Carol, Ian, Pete and Shona were always willing to help in anyway they could. If ever we were to move house again we wouldn't hesitate ... Read Full Review
By : 'Ann'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
I rented through Rawlinson & Webber for over 2 years. They were always quick to deal with any issues and made the whole process of renting easy and stress ... Read Full Review
Peter
Ian
By : 'Fiona'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
I have recently dealt with Peter, Ian and their team again, and they were completely professional, efficient and helpful, as always. They have helped me sell and buy 3 properties over the years and also recently sold a house for my friend. I cannot recommend them highly enough. Thank you again ... Read Full Review
Michael
By : 'George'
Branch : East Molesey, 77\/79 Walton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX23
From beginning to end Michael has been a really good mediator between us and the landlords, an excellent communicator and overall made us feel very looked after as tenants. Highly recommend Rawlinson & Webber: they know how to take care of ... Read Full Review
Michael
By : 'Shabih'
Branch : East Molesey, 77\/79 Walton Road
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : KT8
Dear Michael, I am an admirer of your organization. Why. Simply because I requested a couple of items to be fixed. To my surprise, I saw the quick response. Within three days, the important work was completed to our satisfaction. It took about a week for the other work to be completed. I never ... Read Full Review
By : 'Tom'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT8
Impressed with the service from R & W. As a buyer, they were always prompt, happy to pass on queries to the seller, and proactively stayed on top of resolving any challenges. Would definitely ... Read Full Review
Ian
By : 'Rick'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Vendor )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : KT8
The team at Rawlinson Webber were fantastic. Very professional and efficient who simple got the job done quickly and without any hiccups. This is the second time I have used their services and all the team were just as good second time round. I would recommend them highly and would use them ... Read Full Review
By : 'Neil'
Branch : East Molesey, 77\/79 Walton Road
Services : Sales( As a Vendor )
Sold price : £935000
Would you recommend ? : Yes
Postcode : KT8
From initial contact right through to completion the staff here were extremely helpful, knowledgeable and patient. If you're buying or selling in or around the Molesey area, these guys are definitely worth looking at. Nothing was too much trouble and ultimately they got a result that I ... Read Full Review
By : 'Nicola'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Rawlinson and Webber were great at communication, when we had issues with our burrs, Stanley was on top of all the queries promptly and efficiently. We sold our house within 3 weeks and stayed in touch until the completion, call backs were within the same day and I’d use Rawlinson and Webber again ... Read Full Review
By : 'Stephen'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Carole was very helpful in what was a very stressful situation regarding the lease extension. We finally after 7 months managed to get it over the ... Read Full Review
By : 'Hollie'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Thank you to Carole for helping us purchase our first home! Quick responses throughout the whole process and helped things run ... Read Full Review
By : 'Chris'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Excellent service from everyone at Rawlinson and Webber. Huge thanks to Carole and Stan who were fantastic all through the process. A fantastic firm to deal ... Read Full Review
By : 'Sarah'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Many thanks to Carole and team for helping me find and complete the purchase of my new home! Very happy with their knowledgeable and reliable service. Of the agents that I dealt with during my search they were head and shoulders above the rest. Will definitely do business with them again when I ... Read Full Review
By : 'Lettie'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Fantastic service and friendly team. Managed to keep our sale and purchase together despite several delays. Thank ... Read Full Review
Ian
By : 'Marcin'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
I had a very positive experience working with Stanley, Carole and Ian from Rawlinson & Webber Estate Agents. They were extremely organized and made the whole process of selling our home seamless. They were consistently following our evolving plan of the sale with only professional/informative ... Read Full Review
Ian
By : 'Kashka'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Stanley, Carole, Ian and Peter were very approachable, informative and professional throughout the process of selling our house in the UK. They took professional pictures and with accurate description made tempting advertisement. They were running all viewings which eased already pretty stressful ... Read Full Review
Stanley
By : 'Andy'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
We have only positive things to say about our experience with Rawlinson and Webber. The calm, diligent and communicative Stanley took full responsibility for our purchase and thankfully much of the fretting about the unknown out of our hands. If Carlsberg made estate agents they’d probably create ... Read Full Review
Stanley
By : 'András'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Stanley it’s the best estate agent we have ever been dealt with. Outstanding service and extrem ... Read Full Review
By : 'Eliza'
Branch : East Molesey, 77\/79 Walton Road
Services :
Would you recommend ? : Yes
Excellent Experience with Rawlinson and Webber We had an excellent experience with Rawlinson and Webber when buying our property. Their agent, Stanley, was friendly, professional, and made the entire process smooth and efficient. Stanley’s extensive knowledge, professionalism, and outstanding ... Read Full Review
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