The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.8/5, 65 Reviews
100% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
95% letting fee satisfaction
Chris
By : 'Samantha'
Services : Letting(As a Tenant)
Rent PCM : £1690
Would you recommend ? : Yes
Postcode : SE11
Winkworths made it possible for my housemate and I to move into the rental property as soon as possible which was amazing! 100% using this company again in the near future. Thank you once again!
<p>Winkworth: Our complaints procedure</p><br/>
<p>Winkworth is a franchise, operated by Winkworth Franchising limited. The following notes are provided for your guidance in the event that you wish to make a complaint against any Winkworth office, all of which are independently owned and operated.</p>
<p>PLEASE NOTE THAT THE COMPLAINTS PROCESS IS A WRITTEN ONE, ENSURING THAT ALL CORRESPONDENCE WITH BOTH PARTIES IS CLEARLY RECORDED.</p>
<p>Notes for the Guidance of Complainants</p>
<p>All Winkworth offices are members of The Ombudsman Service (TOS} and we aim to provide the highest standards of service to all our clients. It is a condition of our membership of the Scheme that all complaints are dealt with through our own internal Complaints Procedure. This provides the opportunity for the complaint to be resolved before the need to refer to the Ombudsman arises.</p>
<p>To ensure that your interests are safeguarded, all complaints are initially dealt with by the office concerned and ultimately by the Franchisor, Winkworth Franchising limited. If your complaint is not resolved to our mutual satisfaction you can approach the TOS, who will provide an independent review and assessment of the complaint.</p>
<p>The Complaints Procedure</p>
<p>STAGE 1</p>
<p>If you have a complaint against a Winkworth office, please provide a written summary of the nature of your complaint and confirm the name of the individual with whom you dealt. Your summary should be address to the franchisee of the office against which you have a complaint. In the case of the office issuing this leaflet, your letter would be addressed to:</p>
<p>Nick Goble<br/>
207- 217lavender Hill<br/>
London<br/>
SW115SD<br/>
Email: ngoble@winkworth.co.uk<br/>
<p>Your complaint will be acknowledged immediately and you will be given a time-scale within which a formal written response will be sent. The formal written response will inform you of the outcome of the initial investigation and any actions taken or to be taken.</p>
<p>STAGE 2</p>
<p>If you are not satisfied with the initial outcome of the franchisee's investigation, you will be provided with the opportunity to have your complaint reviewed by the Franchisor, Winkworth Franchising limited.</p>
<p>Please provide a copy of your complaint with a covering letter requesting further investigation. Remember to also include copies of all your correspondence with the franchisee and send to:</p>
<p>Complaints Department<br/>
Winkworth Franchising limited<br/>
11 Berkeley Street<br/>
Mayfair<br/>
London, WlJ 80S<br/>
Email: hdh@winkworth.com<br/>
<p>STAGE 3</p>
<p>If you are dissatisfied with the final findings of the Franchisor Review, you are at liberty to have the matter referred to the TOS, whose contact details are supplied below. You are also entitled to have your complaint referred to the TOS should Winkworth fail to deal with the complaint expeditiously i.e. within three months of the date of written notification to Winkworth.</p>
<p>By referring your complaint to the TOS, it will be reviewed and a final decision provided to you via the TOS.</p>
<p>PLEASE NOTE: Complaints between landlords and tenants are not covered by the procedures outlined above. However, as the agent we would hope to be in a position to assist both Parties to resolve any issues, even though there is no obligation on our part to do so.</p>
<p>Contact details for The Ombudsman Service (TOS}:<br/>
The Ombudsman Service<br/>
PO Box 1021<br/>
Warrington<br/>
WA49FE<br/>
Telephone: 0330 440 1634<br/>
Website: www.ombudsman-services.org</p>
Last updated at 9/22/2014, 3:49:53 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 98% | 100% | £322,000 | £335,000 |
Lettings | 100% | 95% | £310 | £2,751 |
Winkworth
299 Kennington Road, London, Greater London
SE11 4QE
020 7587 0600
Adam
By : 'Penny'
Services : Letting( As a Owner )
Rent PCM : £1898
Would you recommend ? : Yes
Postcode : SE11
Adam Witherick successfully let my property and from start to finish he kept me updated. He is efficient, personable and incredibly professional. Having been unable to contact me during working hours, Adam called me from a family party and I felt he really had my interests at heart. I have no... Read Full Review
Chris
By : 'dathill'
Services : Letting( As a Tenant )
Rent PCM : £830
Would you recommend ? : Yes
Postcode : SW9
Chris was extremely efficient at getting our viewing set up and subsequently organising the paperwork so that we could move in asap. Out of all the estate agents I engaged with over a 30 day period, Chris was by far the most professional and... Read Full Review
We came in at asking price during a very popular time of the year and Chris was able to secure the property at that price for us very quickly.
Nicole
By : 'Stephanie'
Services : Letting( As a Tenant )
Rent PCM : £2166
Would you recommend ? : Yes
Postcode : SE11
Nicole provided a competent service, putting an end to our highly stressful property search. Through efficient liaison between us and our landlord as she managed to secure the property we wanted. Above all she made us feel at ease with her friendly enthusiasm and... Read Full Review
Nicole
By : 'Renata'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : SE11
Nicole was very helpful from the begining. She understood immediately what we were looking for and found the perfect place for us. Paperwork and moving in was easy and after 2 months I am still a very happy tenant. Highly recommended agent and... Read Full Review
Chris
By : 'Liz'
Services : Letting( As a Owner )
Rent PCM : £860
Would you recommend ? : Yes
Postcode : SE11
Chris Cooper took care of letting my property and thanks to his efficency it was let within days. I will be calling on him when the times comes to re let my property. he was professional, amiable and a good... Read Full Review
Chris
By : 'Sandra'
Services : Letting( As a Tenant )
Rent PCM : £1907
Would you recommend ? : Yes
Postcode : SE11
We had specific requirements and thankfully did not have to move out of our old place until we found the right property. Chris helped us by listening to our criteria and, with a few exceptions, we only viewed properties that met those criteria. Eventually a property came on the market that ticked... Read Full Review
Chris
By : 'N'
Services : Letting( As a Tenant )
Rent PCM : £1387
Would you recommend ? : Yes
Postcode : SW8
We had a good experience dealing with Winkworth. Mr. Cooper was very accommodating and offered great advise for us first time renters in the UK. Everything that was required was explained very well. Each aspect of the rental and move happened swiftly and efficiently. Mr. Cooper was available... Read Full Review
Chris
By : 'Julia'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW8
Chris Cooper was very efficient in finding us suitable tenants. He brought forward an excellent offer on the first day of marketing and was very professional... Read Full Review
As renewing Clients we were looked after and comfortable with the agreed fees.
Chris
By : 'Dominic'
Services : Letting( As a Owner )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE11
Chris and the team at Winkworth Kennington handled the letting of my property very well, keeping me up to date regularly on any developments and being very responsive to dealing with any questions. The best I've found in the... Read Full Review
Nicole
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW9
Nicole was extremely helpful throughout the viewings process, getting in touch to sort things out and resolving any issues very... Read Full Review
Chris
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £1235
Would you recommend ? : Yes
Postcode : SW9
Chris was an excellent help to us when we were trying to find a property to rent this year. He went out of his way to provide us with all the information we asked for and to arrange a second viewing when we requested one. He has always replied promptly to emails and made the rental process very... Read Full Review
Although there were more fees than I was expecting for services such as check-in, check-out, resigning, guarantor checks etc., these were all outlined clearly at the start of the rental process and I am happy to pay them if the standard of service continues to be as high as it has been so far.
Chris
By : 'Claudia'
Services : Letting( As a Tenant )
Rent PCM : £2
Would you recommend ? : Yes
Postcode : SE1
We had the pleasure to work with Chris Cooper and he was professional, helpful and very knowledgeable. An issue with contacting our previous landlord came up and it was out of our control, so Chris stepped in and helped us providing alternative valid reference. He made sure the first day of rent... Read Full Review
Chris
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £1408
Would you recommend ? : Yes
Postcode : SE17
Chris was friendly and professional and arranged a second viewing on the same day so that my partner could view the flat without delay. He got in touch with the landlady who was overseas to help answer some questions about furnishings and exactly what to expect when we moved in. After signing the ... Read Full Review
Fees were lower than competitor agencies, which was one of our deciding factors. However the service was top notch.
Chris
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
Chris was an excellent help from start to finish - he was dedicated to finding us the right property and listened to our needs for the flat. He was punctual, efficient and even went the extra mile in hand delivering our contracts when we had agreed upon the move in date, rent etc. I... Read Full Review
Chris
By : 'Steven'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
Excellent service from Chris who went beyond expectations to deliverer a great service. Delivered the contract personally after hours to our front... Read Full Review
Chris
By : 'Samantha'
Services : Letting( As a Tenant )
Rent PCM : £1690
Would you recommend ? : Yes
Postcode : SE11
Winkworths made it possible for my housemate and I to move into the rental property as soon as possible which was amazing! 100% using this company again in the near future. Thank you once... Read Full Review
Chris
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £2751
Would you recommend ? : Yes
Postcode : SE11
We are 4 friends who have been renting a house through Winkworth since May 2014. Chris was the person who we liaised with while looking for a property and we were very pleased with the service that he provided for us. Chris was professional at all times and always responded to emails and phone... Read Full Review
Chris
By : 'Gavin'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SE11
I found Chris and the team very professional and helpful. He has a delightful manner and is positive and charming. It has been a very easy and enjoyable experience all round. Absolutely... Read Full Review
Chris
By : 'Penny'
Services : Sales( As a Buyer )
Sold price : £322000
Would you recommend ? : Yes
Postcode : SE11
Chris Cooper is evidently very well informed about the area and as I am from Surrey this was very important for me. Chris was happy to accommodate my time schedule, which fell slightly out of hours. Throughout the negotiations I was kept well informed. Furthermore, just recently he gave me candid ... Read Full Review
Chris
By : 'Emmamorgan'
Services : Letting( As a Tenant )
Rent PCM : £1680
Would you recommend ? : Yes
Postcode : SE11
Winkworths were an excellent estate agent to work with. They were quick, professional and did not try to pressurise us in our renting decision. We knew all the details up front and Chris Cooper worked meticulously to ensure we were able to move in on time, despite a few set backs from our end. All ... Read Full Review