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The UK's Largest Customer Review Website for the Property Industry
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4.2/5, 18 Reviews
89% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
By : 'LymmGazump'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WA13
Gascoigne Halman (well at least in Lymm) are clear supporters of Gazumping. I had an offer accepted on a property in Lymm, paid over £500 for a survey, only to be gazumped by another buyer. Whilst I understand that this is still legal in England, most professional estate agents deter from this practice. When I approached Gascoigne Halman, they showed no remorse whatsoever. I would never use this firm again, and deter my friends / colleagues.
Change policy on gazumping and offered refund of survey (or at least partial)
By : Bobby Shahlavi - Branch Manager
Nov 27, 2014I was very disappointed to read your comments and can only apologise if our levels of customer service fell short and did not meet your expectations on this occasion. Without more information it is very difficult to comment on your specific complaint. Myself and my colleagues have gone through every sale we have agreed this year and have not come across any instances of “Gazumpingâ€. We are legally obliged to submit all offers to our client for their consideration even if a sale has already been agreed. Should they then decide to accept a higher offer or an offer from a buyer who is in a better buying position it is their right to do so. I am afraid that to suggest we are a supporter of “gazumping†just doesn’t make sense as this results in a fallen through sale and the resulting paperwork to complete. A new sale agreed and the resulting paperwork to complete including new Sales Memorandums to produce etc. A new sale to another buyer starting from scratch and therefore a delayed completion resulting in delayed commission for ourselves. We are however a supporter of our clients in getting them the very best possible price from the very best possible buyer. At the point of sale agreed we take clear and written instructions from our clients as to how they wish to proceed from that point regarding further enquiries. A vast majority are happy to suspend viewings usually resulting in no more offers coming forward. However some clients wish us to continue to actively market the property normally because they are unhappy with the buyer’s position or the buyer may have made a much lower offer than they were hoping for. We must act on our clients instructions even if we question them ourselves. (Of course if they abide the law and comply with the Estate Agents Act and our own Company Policy and Procedure) If you would like to contact me by e-mail at bshahlavi@gascoignehalman.co.uk I will personally look into the matter on your behalf and try to shed some light on why you did not experience our normally high levels of personal service. I look forward to hearing from you. Bobby Shahlavi - Branch Manager
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 0% | 0% | £0 | £0 |
Gascoigne Halman
6 The Cross, Warrington, Cheshire
WA13 0HP
01925 758 345
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Julie'
Services : Sales( As a Vendor )
Sold price : £120000
Would you recommend ? : Yes
Postcode : WA13
We have used gascoignehalman twice because we have found the lymm office fantastic so caring & very efficient. We would always recommend them. Don & Julie... Read Full Review
By : 'Jenny'
Services : Sales( As a Buyer )
Sold price : £112500
Would you recommend ? : Yes
Postcode : WA13
I used Gascgoigne Halman recently to purchase my first home, the staff I spoke with over the phone and in the office were very helpful, friendly and professional. Nothing was too much trouble, I was able to use their printing and photocopying facilities which was a huge help, and they were very... Read Full Review
Tracy
Paula
By : 'Gascoigne'
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : Yes
Postcode : WA4
after putting my house up for sale with the above agent, the manager , bobby , emailed potential buyers, as the sign went up, on day one the house was sold !! all the staff were so supportive and helpful as i came to terms with it selling so quickly , even when the house i was buying fell... Read Full Review
By : Bobby Shahlavi
Jul 22, 2015On behalf of myself and my team here at Gascoigne Halman Lymm, I would like to thank you for taking the time to write a review. It's great to read such positive comments. I wish you well and hope...
By : 'LymmGazump'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WA13
Gascoigne Halman (well at least in Lymm) are clear supporters of Gazumping. I had an offer accepted on a property in Lymm, paid over £500 for a survey, only to be gazumped by another buyer. Whilst I understand that this is still legal in England, most professional estate agents deter from this... Read Full Review
Change policy on gazumping and offered refund of survey (or at least partial)
By : Bobby Shahlavi - Branch Manager
Nov 27, 2014I was very disappointed to read your comments and can only apologise if our levels of customer service fell short and did not meet your expectations on this occasion. Without more information it...
Bobby
Tracey
By : 'Lymm,'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : WA13
As private Sellers, we had an architect-designed property to sell. The Lymm office contacts were mainly with: Bobby, Tracey, Paula. I contacted 3 Estate Agents in Lymm, prior to placing the houses for sale with Gascoigne Halman. In each case, the Agents were represented by the office... Read Full Review
By : Bobby Shahlavi
Oct 13, 2014On behalf of myself and my team here at Gascoigne Halman Lymm, I would like to thank you for taking the time to write a review. It’s great to read such positive comments in what is still a most...
Tracey
Paula
By : 'mark'
Services : Sales( As a Buyer )
Sold price : £227000
Would you recommend ? : Yes
Postcode : WA13
I would like to say how helpful tracey and paula have been in our purchase at times it became a little difficult but they kept it stress free and always updated us with what was going on they recommend a surveyor who was excellent they all so recommend a solicitor who has been A1 it has been a... Read Full Review
Bobby
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WA13
I found Bobby to be very professional and he went out of his way to accommodate our viewing times on a busy Saturday afternoon.Additionally he kept me informed by telephone and e-mail provided additional information on the best place to park at the viewing and always returned my calls.Furthermore... Read Full Review
By : Bobby Shahlavi - Branch Manager
Feb 6, 2013Dear Mr Fraser, On behalf of myself and my team here at Lymm, I would like to thank for taking the time to write a review. It’s great to read such positive comments in what is a most challenging ...
By : 'vin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WA13
All the staff and the manager at the Lymm office were tremendous.The company was suggested to us by a proffesional person and we certainly made the right choice.Nothing was to much trouble and following on from our sale we purchased a property from the same agent. In what are difficult markets the ... Read Full Review
By : Bobby Shahlavi - Branch Manager
Feb 6, 2013Dear Mr & Mrs Ward, On behalf of myself and my team here at Lymm, I would like to thank for taking the time to write a review. It’s great to read such positive comments in what is a most...
Bobby
Tracey
By : 'paul'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WA13
For various reasons , both purchases were complicated. Bobby and Tracey kept in open commuication throughout and made the process as smooth as... Read Full Review
By : Bobby Shahlavi - Branch Manager
Feb 6, 2013Dear Paul, On behalf of myself and my team here at Lymm, I would like to thank for taking the time to write a review. It’s great to read such positive comments in what is a most challenging...
Tracy
Paula
By : 'DRH'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WA13
Tracy and Paula were very good in helping with the purchase and they stand out I would use them... Read Full Review
By : Tracy lyons Senior Negotiator
Feb 7, 2013Dear Dominic, On behalf of myself and the team at lymm, I would like to say thank you for taking the time to write the review. We were very pleased that you bought a house from us (we got there...
Bobby
By : 'Phil'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Hi, Our experience of moving this time was dreadful! this however was no refection on the service that was provided by Gascoign Halman and particularly Bobby who remained professional and controlled throughout. He constantly reminded us that it would all be worth it in the end..........which... Read Full Review
By : Bobby Shahlavi
Sep 3, 2012Dear Phil, Many thanks for your review. I am pleased you thought it was worth it in the end. All the very best in your new home. Kind regards Bobby & the team at...
By : 'No'
Services : Sales( As a Vendor )
Would you recommend ? : No
The agents were not pro-active in terms of looking for potential clients, needed to be chased for feedback, used the incorrect contact numbers despite numerous... Read Full Review
See above comments. Unfortunately there is little choice - all of the agents appear to have high expectations but poor level of delivery of performance.
By : Bobby Shahlavi
Jun 15, 2012I was very disappointed to read your comments and can only apologise if our levels of customer service fell short and did not meet your expectations on this occasion. If you would like to contact me ...
Bobby
By : 'JEAN'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Excellent all round service. Bobby and his staff were most helpful. I was very impressed by the fact that Bobby and his staff visited the property I was selling which obviously assisted in the matching of the property to potential purchasers. I would have no hesitation in recommending... Read Full Review
By : 'malcolm'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I was involved with trying to buy my daughter a bungalow in Thelwall, we went to a Gascoigne Hallman auction where they had the perfect property, although we were strong bidders to the bitter end we missed the property by the narrowest of margins, on exiting the auction we spoke to the Manager of... Read Full Review
By : 'mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
The staff were very helpful and managed to secure a large number of viewings for us. The Lymm Branch manager dealt with a difficult buyer with diplomacy and showed a lot of patience. Our solicitors could have been made aware of the reasons for the delay sooner but it was no fault of the... Read Full Review
By : 'linda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
We recently sold a property in Lymm via the local branch of Gascoigne Halman. At the initial viewing of the property we were impressed by the branch manager's understanding of the structure and style of the house, his local knowledge, his realisation of the importance of the property's location... Read Full Review
By : 'Kirsty'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Bobby and his team at GascoigneHalman in Lymm did an exceptional job of marketing and negotiating in the sale of my property. Undoubtedly they secured the best possible price for me but they did so much more, the brochure was excellent, there was one photo I had reservations about but when I... Read Full Review
By : 'cassie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Very helpful staff throughout a stressful sale and very demanding... Read Full Review