The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
3.4/5, 5 Reviews
60% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
By : 'Much'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : SE1
I agree with all the negative reviews about Orchard & Shipman. I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do. When the last tenant left with 5 months left on the contract, they tried their utmost to try to get me to renew the contract (they cannot re-house a tenant with less than 6 months on the lease) so that they could re-house the next tenant without even rectifying/resolving the mess left by the previous tenant. Their objective was to make false promises to the new tenant that 'all outstanding issues would be resolved once they moved in'. Once the tenant signed the new lease, thereby guaranteeing their cash incentive and rental income, O&S would fob off all outstanding issues as the Landlords responsibility! This is the story as told by my last tenant - this made me weary about signing a new contract and I had to be forceful in getting them to resolve all outstanding issues before contemplating any contract renewal. Of course, this did not happen. This was just one of the many issues faced with O&S. Staff and senior management did not bother to respond to complaints! The staff turnover is extremely high, as it would appear anyone with any integrity does not feel motivated to stay employed by them. Thereby leaving all the rest to deal with their shady business practices. To add insult to injury, they had the audacity to ask me to spend my valuable time to give detailed feedback on my experience of doing business with them! Needless to say - that conversation did not last very long!!!!
By : Chris Shipman
Mar 3, 2017Sounds like this message may be a bit late but I will try anyway. We don't get it right all the time but we have not been in business for 29 years, having organised many tens of thousands of tenancies, members of ARLA and The Property Ombudsmen scheme and with government, corporate, individual and local government contracts by being 'shady' I understand that you are no longer a customer but if you would like to contact me chris.shipman@orchard-shipman.com I will make sure your complaints are looked into properly.
By : Landlady
Jan 30, 2018Very nice. Instead of looking into improving your service that obviously is hopeless (have you got a single positive review?) you decide to go defensive with your clients because, in your words, "you are not shady"? You have just proven what a disgraceful company you own.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 99.00% | £750 | £1,450 |
Orchard & Shipman
Piano House
Unit 5b
9 Brighton Terrace, London, Greater London
SW9 8DJ
020 3301 5993
By : 'Liam'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : IP12
Excellent in every way. Couldn't fault them for going above and beyond when they discovered a water leak and damaged ceilings a week before we were due to move in. Really pulled out all the stops to get it turned around so we could move in as... Read Full Review
Laura
By : 'Louisa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN14
Laura is professional and her communication is outstanding. She listened to all our concerns and actioned each one, putting our best interests at the fore front! Thank you for a smooth check out and for our time with you. Highly... Read Full Review
By : 'Remus'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : TW17
i was probably the first enquiry for a letting property in Shepperton, however they didn't bother to answer to my request. However when i called back to check next day they said they are fully booked and it is likely the house will be rented. For all this reasons i don't recommend this... Read Full Review
Sharon
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : YO30
Our experience with Orchard and Shipman has been brilliant. We've rented for a while and we have never had such a good reasurring experience that we received with Orchard and Shipman. Our check in was so thorough, the property was immaculate and Sharon Vickery spent time to show us around and ... Read Full Review
By : 'Much'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE1
I agree with all the negative reviews about Orchard & Shipman. I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do. When the last tenant left with 5 months left on the contract, they tried their... Read Full Review
By : Chris Shipman
Mar 3, 2017Sounds like this message may be a bit late but I will try anyway. We don't get it right all the time but we have not been in business for 29 years, having organised many tens of thousands of...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.