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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 76 Reviews
96% Recommended
95% sales valuation accuracy
100% letting valuation accuracy
93% sales fee satisfaction
97% letting fee satisfaction
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Andrew
Chris
By : 'J'
Services : Sales(As a Buyer)
Sold price : £662500
Would you recommend ? : Yes
Postcode : SW15
Andrew was unfailingly polite, efficient and helpful. All correspondence and queries were dealt with promptly and accurately. In Andrew's absence Chris was efficient and helpful.
The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 11/11/2016, 11:41:10 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 93% | £326,000 | £1,150,000 |
| Lettings | 100% | 97% | £1,250 | £3,000 |
Chestertons
153 Upper Richmond Road, London, Greater London
SW15 2TX
020 8246 5959
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By : 'Camila'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW15
Excellent at getting the property let, 5 stars for that. However management lets them down and is very poor with huge delays in getting any issues... Read Full Review
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By : 'Pip'
Services : Letting( As a Owner )
Rent PCM : £1835
Would you recommend ? : Yes
Postcode : SW18
I have used Chesterton's in Putney for about ten years as our letting agents and have always found them to be... Read Full Review
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Heather
Stephen
By : 'Nick'
Services : Letting( As a Owner )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : SW15
I have nothing but praise for all with whom I have worked at with at Putney Chestertons as a Buy To Let landlord over many years, especially Stephen and Heather in Lettings...Nick... Read Full Review
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By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW20
Heather has always gone above and beyond in her advice. She is clearly very knowledgeable and we’d definitely recommend... Read Full Review
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Rae
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
Henry and Rae at the Putney branch of Chesterton's were magnificent. They were both friendly, genuine people totally focused on what they were doing. They were always up to date with my situation and made a point of keeping me up to date on developments. Their communication stood out as... Read Full Review
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Zoe
By : 'Gareth'
Services : Sales( As a Buyer )
Sold price : £720000
Would you recommend ? : Yes
Postcode : SW15
We found Zoe very helpful in the purchase of our new flat in Putney. She made regular contact during the sale and was always happy to help. Chestertons provided a good service and would happily purchase through them in the... Read Full Review
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Heather
By : 'Daniela-Andreea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
To tell you the truth, when we start looking for a flat to rent all my hopes disappear , for people from outside UK is a little bit tricky to rent, but the universe send us Heather, and all our dreams come true. Very professional, and all the staff from agency got involved for us to have what we... Read Full Review
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Daniel
By : 'Andrew'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
Daniel Mitchell provided a superb service, constantly checking with the buyers/sellers to push through the deal as quickly as possible. He could not have been more helpful and... Read Full Review
Very good.
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oliver
By : 'S.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Great and friendly service from Oliver. Great manner, knowledgeable about properties shown and not at all pushy. Would highly... Read Full Review
N\/a
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Rae
By : 'Mr.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW15
I would like to say a huge thank you to Rae Firminger, who is based at the Putney Branch. From the first viewing through to completion (which is today) she was extremely kind and helpful. Thank you so... Read Full Review
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Chris
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW15
In recent years Chris has sold us a large detached house and has also acted for us on the sale of a different detached property (both in Putney). I have also had numerous discussions with him about the local market over the last 10 years. In my opinion he is one of the most experienced and... Read Full Review
Fees in line with the local market, and happy to pay them given the quality of advice and transactional support provided.
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Heather
By : 'Louise'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW15
Heather was very reassuring and trustworthy in finding new tenants for my property. She generated a lot of viewings and was successful in securing a long term... Read Full Review
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oliver
Catherine
By : 'Brenda'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Oliver was our first point of contact. Very personable, friendly and approachable. He always got back to us when promised and supported is throughout the Tenancy process. Thank you to both Oliver and Cathrine for the efficient and transparent service. We will recommend Chestertons to... Read Full Review
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Heather
By : 'Rui'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW15
Heather introduced us to the property we currently reside in - We received attentive, knowledgable and professional service from her. She is a huge asset to your agency and deserve much kudos! We sincerely thank everyone at Chestertons who helped us to rent this lovely flat in... Read Full Review
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Heather
By : 'Neil'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15
Thank you to Heather for being super responsive, helpful and showing us the letting out of hours. The process was extremely easy and Heather went above and beyond to secure our requests. All round great... Read Full Review
Good.
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Heather
By : 'JB'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Heather was helpful and swift in her arrangement of our viewing, rental offer and subsequent commencement of our tenancy. Heather also liaised effectively with her colleagues to ensure all of our questions were answered ahead of and after the start of our tenancy, displaying a professional and... Read Full Review
No comment
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oliver
Heather
By : 'Professional'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Quick and easy to respond via email and phone call, all questions answered very fast. Very good and professional... Read Full Review
Standard fee
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Heather
By : 'JimG'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15
We were looking for a flat in Putney and contacted a number of agents; Heather was the most helpful and energised member of staff of any we dealt with in the area. I would recommend using Chestertons and especially... Read Full Review
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Heather
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW15
Excellent .Heather was Very helpful and diligent . She turned it around quickly Everything went smoothly . I would recommend this service to others Thanks Heather... Read Full Review
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Heather
By : 'AndrewW'
Services : Letting( As a Tenant )
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : SW15
We had the pleasure of having our search for a rental property managed by Heather. We found her to be professional and personable. She fairly protected the landlord and, at the same time, steered us towards the appropriate property for our needs. Some months on we are very grateful for her... Read Full Review
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