By : 'Ian' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG41
Jan 10, 2025
People found this helpful0
Romans Estate Agents, Wokingham, are a great team managed by Ian Lewis. They helped me from the get-go, giving me sound advice on how to prepare my house for sale and supported me all the way through the process, even when things got complicated. A reliable ally for helping you in managing... Read Full Review
Services : Sales( As a Vendor )Date: 10th Jan 2025
Romans Estate Agents, Wokingham, are a great team managed by Ian Lewis. They helped me from the get-go, giving me sound advice on how to prepare my house for sale and supported me all the way through the process, even when things got complicated. A reliable ally for helping you in managing probably one of the biggest transactions you’re likely to make in your life.
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So disappointing. Massively ...
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1 Star Review
By : 'Hannah' Services : Online Auctions Would you recommend ? : No Postcode : RG40
May 9, 2022
People found this helpful1
So disappointing. Massively over valued our property to attract us, signed us up for an excessively long contract without being clear, we were unable to get out of it. Showed people round our house who wanted a project (it's a new build in immaculate condition). We had over 50 viewings and... Read Full Review
So disappointing. Massively over valued our property to attract us, signed us up for an excessively long contract without being clear, we were unable to get out of it. Showed people round our house who wanted a project (it's a new build in immaculate condition). We had over 50 viewings and not a single offer, terrible communication and wish we had done our research and avoided Romans. A local agent sold our house within a week and we had 5 offers. Romans couldn't do that in 6 months!
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Ian Lewis from Romans ...
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5 Star Review
ian
By : 'Avtar' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG40
Aug 3, 2020
People found this helpful0
Ian Lewis from Romans delivered the quality of service as he had promised for the sale of our house. Very professional and efficient. Thank you so much... Read Full Review
Ian Lewis from Romans delivered the quality of service as he had promised for the sale of our house. Very professional and efficient. Thank you so much Ian.
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Horrendous experience. ...
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1 Star Review
By : 'Clare' Services : Letting( As a Owner ) Rent PCM : £860 Would you recommend ? : No Postcode : RG45
Sep 30, 2019
People found this helpful8
Horrendous experience. Unfortunately we are tied in for a year. My advice if ask for ALL the fees in writing. All the little add ons . They even want to force you to pay a monthly indemnity insurance premium to cover their incompetence ! As soon as our year is up we are removing our property which ... Read Full Review
Services : Letting( As a Owner )Date: 30th Sep 2019
Horrendous experience. Unfortunately we are tied in for a year. My advice if ask for ALL the fees in writing. All the little add ons . They even want to force you to pay a monthly indemnity insurance premium to cover their incompetence ! As soon as our year is up we are removing our property which unfortunately means the tenants will need to find another property such is the level of our anger. Dont even get me started on the latest scam - Romans No Deposit Option
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Unhappy ...
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1 Star Review
By : 'Mr' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : RG41
Feb 26, 2019
People found this helpful0
i have used the Romans Wokingham office for a number of years and over the last year the service I have received has rapidly declined. My calls are never returned, you have to call several times to speak to someone and when you do get to talk to someone no one seems to care anymore including the... Read Full Review
Services : Letting( As a Owner )Date: 26th Feb 2019
i have used the Romans Wokingham office for a number of years and over the last year the service I have received has rapidly declined. My calls are never returned, you have to call several times to speak to someone and when you do get to talk to someone no one seems to care anymore including the Lettings Manager seems very inexperienced and frankly doesn't seem to know what they are talking about. Sadly after 5 years I will be using another agent this time round
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Awful service do not ...
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1 Star Review
By : 'Dexter' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : No Postcode : RG41
Feb 14, 2019
People found this helpful2
We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. Avoid at all... Read Full Review
Services : Letting( As a Tenant )Date: 14th Feb 2019
We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. Avoid at all costs.
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Shameful ...
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1 Star Review
By : 'ANNOYED' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NA
Nov 21, 2018
People found this helpful2
I recently accepted an offer on my property through another agent.
However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were sure that my buyer could get a better ... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 21st Nov 2018
I recently accepted an offer on my property through another agent. However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were sure that my buyer could get a better deal on my neighbours property through them!! What a shameful act. Not only that they then proceeded to clearly watch my property and were quick to notice it was back on the market as my buyer pulled out,,,, they then (somehow) managed to find out what property I was buying and informed them and scupper that deal as well. PLEASE AVOID AS RUTHLESS
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Avoid this agent at all costs ...
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1 Star Review
By : 'Fed' Services : Sales( As a Buyer ) Sold price : £320000 Would you recommend ? : No Postcode : RG40
Dec 10, 2015
People found this helpful7
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the... Read Full Review
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the complaint, but then that's what you get with a firm run by teenagers.
Best advice find another agent run by grown ups and don't use Romans ever, maybe when they have no new business they might actually change.
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We have rented our property ...
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1 Star Review
By : 'NKBWKHM' Services : Letting( As a Tenant ) Rent PCM : £725 Would you recommend ? : No Postcode : RG40
Oct 7, 2014
People found this helpful10
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful.
My most recent complaint ... Read Full Review
What agent could do to change your mind?
Tell the truth! Remember their customers are people!
Services : Letting( As a Tenant )Date: 7th Oct 2014
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most recent complaint with them, they asked us to decorate our kitchen ( The Landlord would pay) this was 5 weeks ago and we have received no payment despite being promised on numerous occasions the money had been sent.
AWFUL AWFUL AWFUL service!
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I've had similar unhelpful dealings, i'm promised phone calls and no one calls, emails and no one emails.
I think they focus too much on getting the stock and money and not on the on going...
Hi !
On Wednesday May 7th, ...
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2 Star Review
By : 'Mario' Services : Letting( As a Tenant ) Rent PCM : £995 Would you recommend ? : No Postcode : RG41
Jun 2, 2014
People found this helpful6
Hi !
On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the money should be in my account in 14 days. Last ... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Jun 2014
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the money should be in my account in 14 days. Last week 28th May I emailed Romans asking to check what was going on since the deposit wasn't returned yet. I was then contacted by a Romans property managed who indicated that there was a delay in receiving the deposit release form (not mine or landlord obviously) and that the money will be available in my account in 5 to 10 working days. This response was given on May 30th. If you add 5 working days and the weekend, I will be receiving back my deposit on Fri 6th June (best case) but it could either be the week after. I emailed back saying this was a problem for me since I was counting on that money earlier. No word back.
I am renting from another agency now and I don't think I'll use Romans again. I believe Roman's customer service is aimed to help them as a company rather than the actual customer.
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Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve.
My contact...
I had an absolutely appalling ...
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1 Star Review
Jessica
By : 'Kirsty' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : RG40
Nov 4, 2013
People found this helpful5
I had an absolutely appalling experience as a tenant; all very good up until I paid a fortune & moved in but the property was not managed by them and the landlady was an absolute unbelievable nightmare.
The manager Jessica was of absolutely no use whatsoever & I was lied to by various... Read Full Review
Services : Letting( As a Tenant )Date: 4th Nov 2013
I had an absolutely appalling experience as a tenant; all very good up until I paid a fortune & moved in but the property was not managed by them and the landlady was an absolute unbelievable nightmare. The manager Jessica was of absolutely no use whatsoever & I was lied to by various members of staff including her who would then further lie to cover the previous lies. If you want a decent quality of life in your rented "home"... **DO NOT RENT AN UNMANAGED PROPERTY FROM THESE PEOPLE!!!** Wouldn't wish on anyone the 6 months of hell I went through. I cannot fault the move coordinator/manager Jodie @ head office who was an absolute star (but obviously not a sales/money targeted individual like those awful people in the branch)
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Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and...
not a great experience. We ...
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2 Star Review
By : 'L' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : RG40
Aug 6, 2013
People found this helpful5
not a great experience. We were with Richard worth and then they moved to Romans. I found that the general communication was poor. When we had issues with the tenant, we would never speak to the same person so you have to re explain things all the time. Only one person was actually helpful her name ... Read Full Review
Services : Letting( As a Owner )Date: 6th Aug 2013
not a great experience. We were with Richard worth and then they moved to Romans. I found that the general communication was poor. When we had issues with the tenant, we would never speak to the same person so you have to re explain things all the time. Only one person was actually helpful her name was Serian. BUt if I had another property to rent out, I would not be using them again.
The UK's Largest Customer Review Website for the Property Industry
Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and...
Our experience of Romans was ...
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5 Star Review
Michael
By : 'Carrie' Services : Sales( As a Vendor ) Would you recommend ? : Yes
Aug 23, 2012
People found this helpful0
Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans acted... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Aug 2012
Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans acted quickly and the following day we had a viewing arranged. We luckily found another buyer quickly and Natalie Boyd worked tirelessly to see this through to exchange. I honestly don't think we would have managed to exchange without Natalie's hard work. I highly recommend Romans.
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Firstly I have to say I can't ...
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2 Star Review
By : 'S' Services : Sales( As a Vendor ) Would you recommend ? : No
Dec 30, 2011
People found this helpful0
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or... Read Full Review
What agent could do to change your mind?
No one like pushy, arrogant sales people these days.
Services : Sales( As a Vendor )Date: 30th Dec 2011
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or selling.
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We are sorry that there are aspects of the service you received which you are not happy with. Please do contact us directly so we may apologise personally and also better understand what went wrong...
We chose Romans because we ...
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5 Star Review
By : 'The' Services : Sales( As a Vendor ) Would you recommend ? : Yes
Oct 31, 2011
People found this helpful0
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast.
What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the... Read Full Review
Services : Sales( As a Vendor )Date: 31st Oct 2011
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast.
What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the planned open day.
What more can we say...:)
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Very proffessional service. ...
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5 Star Review
Matt
By : 'Liz' Services : Sales( As a Vendor ) Would you recommend ? : Yes
Oct 27, 2011
People found this helpful0
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie... Read Full Review
Services : Sales( As a Vendor )Date: 27th Oct 2011
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd.
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Romans were very helpful when ...
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3 Star Review
By : 'Caroline' Services : Letting( As a Tenant ) Would you recommend ? : Yes
Oct 18, 2011
People found this helpful0
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do... Read Full Review
Services : Letting( As a Tenant )Date: 18th Oct 2011
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do anything about it and the landlady was a nightmare to contact. This caused several issues and although Romans did everything they could, due to the landlady's attitude I have had a bad experience dealing with Romans which is unfortunate after all the good help they provided at the start.
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I would particularly like to ...
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4 Star Review
By : 'scarfie' Services : Sales( As a Buyer ) Would you recommend ? : Yes
Oct 7, 2011
People found this helpful0
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while... Read Full Review
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while always keeping a sense of humour - while George stepped in to smooth negotiations at a crucial stage.
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Romans were great, I have no ...
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4 Star Review
By : 'Heidi' Services : Sales( As a Vendor ) Would you recommend ? : Yes
Sep 20, 2011
People found this helpful0
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area.
I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to... Read Full Review
Services : Sales( As a Vendor )Date: 20th Sep 2011
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area.
I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to move to.
At all times they were helpful and polite. At one point the chain broke down as my purchaser lost their purchaser. It was Romans, working with the other party's estate agents, who managed to keep the chain alive and get it back on track.
Once the chain was back in place Romans' Move Manager kept me updated as to what was happening and liaised with the conveyancers and other members of the chain. We complete on Friday.
I am very impressed with Romans and would use them again.
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Antony and Matthew handled ...
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5 Star Review
By : 'Sam' Services : Sales( As a Vendor ) Would you recommend ? : Yes
Sep 16, 2011
People found this helpful0
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do'... Read Full Review
Services : Sales( As a Vendor )Date: 16th Sep 2011
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude.
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